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Customer Service Administrative Manager

Location:
Orange Park, FL
Salary:
55000
Posted:
January 30, 2023

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Resume:

Wayne Chaput

Orange Park, FL *****

adu07x@r.postjobfree.com

+1-907-***-****

• Enhanced written and verbal skills.

• Skillful decision making

• Customer Service proficiency

• 8+ years of supervisory experience while exhibiting proven leadership.

• Automated Document Management and Various Office Automation knowledge.

• Qualified with 13+ years of experience in planning, coordinating and managing government operations regarding operational planning, IT development and contracting oversight with multiple achievements in my previous IT Sales and Customer Service career. Work Experience

OTR and Branch Manager

Superman Moving and Storage - Jacksonville, FL

August 2021 to Present

• Managed a fleet of 7 OTR Dry Vans throughout the United States delivering freight while adhering to DOT and FMSCA requirements.

• Scheduled and Dispatched loads to include Household Goods, General Freight and Specialized Freight.

• Provided internal and external customer service to include conflict management and problem resolution when required.

• Managed Branch Operations for the initial location outside of the Anchorage, AK LLC headquarters. Setup warehousing and daily movement processes.

• In the absence of qualified applicants provided transport services by operating a 26 foot straight truck throughout the United States.

Forward Operating Site Deputy Manager

United States Army - Zagan, Poland.

May 2020 to April 2021

• Retained records of supplies and tools used and tasks performed for each project.

• Supervised day-to-day operations, with a team of 5-10 employees

• Developed informative reports designed to educate management staff on Covid-19 procedures.

• Contracting Officer's Representative for contracts that were worth 3.75M annually. State Administrative Manager

Alaska Army National Guard - Anchorage, AK

September 2014 to September 2018

• Directed the data management for Federal and State of Alaska administrative programs and databases

(I.E. General Fund Enterprise Business Systems (GFEBS) and Army Record Information and Management System (ARIMS)), updates, report generation. Delivered training to 200+ plus employees in ARIMS.

• Monitored office inventory to maintain supply levels and ordered required products.

• Created and updated organizational correspondence, regulations and updates to reinforce and apprise the organization’s objectives and developments.

• Contracting Officer's Representative for contracts that were worth 70K annually. Paid required Bills of Lading as needed.

Chief Paralegal

Alaska Army National Guard - Anchorage, AK

December 2012 to March 2018

• Managed 4-6 staff members to ensure optimal productivity, health, welfare and personal well-being

• Organized exhibits for trial, preparing materials and supporting documentation for easy display and admittance.

• Coordinated with multiple departments regarding responsive documents and document retention. Joint Operations Center Liaison

US Army - Guantanamo Bay, Cuba

November 2013 to September 2014

• Coordinated between IT and operational units to continue structured operations.

• Resolved issues, including challenges in Life Support Activities (LSA) of over 160 personnel under the care and control of the US Government. Worked collaboratively to enhance processes and implement LSA procedures, resulting in better procedural knowledge.

• Assisted executive leaders, mid-management and peers in decision-making processes by creating daily reports, managing in person update briefs and created areas for development.

• Evaluated and processed shift reports to assess metrics and made proactive adjustments to future plans.

Inside Territory Manager

Tech Data Corporation - Clearwater, FL

September 1993 to September 2003

• Managed Inside Territory under 3 geographic areas with revenue amounts from 6 to 10 million dollars. While providing superior gross and profit margins.

• Provide superior customer service while also providing technical knowledge. Which allowed our VARs

(Value Added Resellers) to make informed decisions for their end used customer base.

• Supervised a team of 3-5 Inside Territory Representatives to build a cohesive team in order to permit our team to provide the utmost customer service. While achieving the team's overall required goals.

• Achieved President's Club 3 out of the 6 years in this position. Education

Bachelor of Business Administration in Business Administration American Military University - Charles Town, WV

May 2008 to February 2017

Skills

• Enhanced written and verbal skills.

• Skillful decision making

• Customer Service proficiency

• 8+ years of supervisory experience while exhibiting proven leadership.

• Automated Document Management and Various Office Automation knowledge.

• Qualified with 13+ years of experience in planning, coordinating and managing government operations regarding operational planning, IT development and contracting oversight with multiple achievements in my previous IT Sales and Customer Service career.

• Military Experience

• Freight Experience

• Box Truck

• DoD Experience

• Strategic Planning

• Supervising Experience

• Legal Research

• Microsoft Outlook

• Process Improvement

• Joint Operations

• Conflict Management

• Microsoft SharePoint

• Management

Certifications and Licenses

Driver's License

Secret Clearance



Contact this candidate