Professional Summary

Skills

Work History

MERVIN DOUGLAS

St. Petersburg, FL 33712 786-***-**** adu054@r.postjobfree.com Courteous Passenger Service Agent, boasting 10 years of experience in airline customer service. Sound knowledge of airline operations and effective customer service strategies. Successful handling of baggage, checking in passengers and conducting security screenings. Collaborative and friendly, known to go the extra mile to deliver customer satisfaction. Kind Passenger Service Agent with considerable experience in airline and hospitality customer service. Assists passengers by interpreting flight schedules and relaying weather reports. Versatile at working in stressful situations with little to no supervision.

Security Screening

Boarding Pass Assignment

FAA Regulations

Passenger Documentation

Issuing Tickets

Passenger Assistance

Boarding Gate Procedures

Customs and Immigration

Training Team Members

Time Management

Special Needs Clients

Status Updates

Mar 2011 - Mar 2021

Miami, FL

Passenger Service Agent

Envoy Airlines

Lead Airline Agent

Tagged baggage and routed to appropriate location for loading and screening. Oversaw ticketing, gate and ramp services.

Checked in luggage and confirmed all carry-on items met federal guidelines. Instructed passengers on safety and emergency procedures and answered all passenger inquiries.

Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service. Apr 2003 - Feb 2020

Miami, Florida

Group Sales Rep, And Group Sales Lead Agent

Carnival Cruise Lines

Individual Sales, Group Sales, Special Accounts, Alaska Desk, Group Sales Hotline, Sailing Education

Coordinator and Lead Group Sales Representative at Port of Miami and Fort Lauderdale also supporting Fleet at other ports on day of cruise.

May 1983

Miami, FL

Associate of Science: Tourism And Travel Management Miami Dade College

May 1980

Miami, FL

High School Diploma

Miami Edison Senior High School

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