Call Center Customer Service
Resume:
Jennifer Hackbarth
Appleton, WI *****
********.***********@*****.***
Esteemed Licensed Health Insurance Agent with excellent sales and retention skills. Highly effective at juggling multiple responsibilities at once and providing friendly service. Work Experience
Licensed Health Insurance Agent
Wipro Health Plan Services - Remote
November 2022 to Present
• Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
• Answered 8-12 inbound calls per hour from existing and future policyholders to answer inquiries and discuss insurance options.
• Explained features, disadvantages, and advantages of policies to promote insurance sales.
• Displayed consistent, positive attitude toward customers, peers, and other personnel, even during high-stress situations.
• Finalized sales and collected necessary deposits.
• Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
• Calculated premiums and established payment methods for sales. Business Development Advisor
TTEC - Remote, WI
March 2021 to November 2021
· Developed key relationships and supported outbound enterprise sales opportunities that lead to pitches, engagement growth in the enterprise pipeline that converted to incremental revenues.
· Strategized with enterprise sales teams to improve sales processes.
· Achieved or exceeded individual & team targets
· Maintain a high level of product knowledge while staying current in understanding the competitive landscape and industry trends.
Licensed Insurance Sales Professional
Concentrix - Remote, WI
May 2020 to January 2021
· Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
· Displayed consistent, positive attitude towards customers, peers and other personnel, even during high stress situations.
· Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
Loan Servicing Specialist
US Bank - Oshkosh, WI
November 2019 to January 2020
· Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
· Recognized process improvements and provided recommendations to departmental leadership.
· Developed and maintained relationships with local real estate agents. Bartender
Eager Beaver Bar - Appleton, WI
June 2017 to September 2018
· Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
· Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
· Took customer orders and capitalized on opportunities to sell special beverage and food options. Front End Supervisor
Shopko - Appleton, WI
October 2016 to May 2017
· Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles.
· Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
· Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Customer Service Representative
Time Warner Cable - Appleton, WI
November 2015 to March 2016
· Provided engaging, superior customer service in an inbound call center while utilizing problem solving skills to resolve billing & troubleshooting questions, complaints and concerns.
· Utilized knowledge of technology and devices to upgrade and sell additional packages for cable, internet
& phone service.
Licensed Sales Agent
Alta Resources - Neenah, WI
July 2013 to February 2015
· Built trusted relationships with clients and provided quality service while making recommendations on the type and amount of coverage based on needs analysis
· Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
· Upsold additional products and services after identifying customer needs and requirements. Education
BBA in BBS Business Administration
University Of Phoenix
June 2023
Skills
• Exceptional written & verbal communication
• Proven aptitude for handling customer complaints
• Health insurance
• Client needs analysis
• Outbound Sales
• Salesforce
• Cold Calling
• Business Development
• B2B Sales
• CRM Software
• Insurance Sales
Certifications and Licenses
Accident and Health License
June 2020 to May 2023
demonstrated minimal knowledge of Healthcare products, as well as general insurance and contract concepts, policy provisions and applicable riders, the application and underwriting process, federal and state programs such as Medicare and Medicaid, federal acts such as COBRA, HIPAA, and the ACA, as well as federal taxation ramifications. Additionally, learned state specific topics needed in the field. Assessments
Customer focus & orientation — Expert
January 2022
Responding to customer situations with sensitivity Full results: Expert
Sales skills — Expert
January 2022
Influencing and negotiating with customers
Full results: Expert
Call center customer service — Expert
May 2021
Demonstrating customer service skills in a call center setting Full results: Expert
Customer service — Expert
April 2021
Identifying and resolving common customer issues
Full results: Expert
Scheduling — Highly Proficient
November 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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