Support Specialist Technical
Resume:
David B Francis
Grottoes VA 24441
**.*******@*******.***
A position in the IT automation/service desk technology field, with an emphasis on technical support, troubleshooting, coding, QA and connectivity. Ability Summary
Experience in providing technical assistance, troubleshooting, consulting, developing. answering questions, installation/setup and resolving problems for clients. Employment History (time gaps due to self-employment working as a technical consultant) Field Service Technician (Remote)
SPATCO Energy Solutions - Chesapeake, VA (2013-2019) Installed, maintained and serviced C-Store POS, Network and Forecourt Petroleum dispensing systems Certifed in Wayne, Glbarco and Verifone Payment Systems. Worked remotely from HQ dispatching system and administered truck inventory. Technical Troubleshooter, Software Engineer, Application Programmer Assurant Health Miami, FL (2007-2008)
Planned, developed, tested and documented computer programs applying knowledge of programming techniques and computer systems.
Wrote, designed and produced training PowerPoint presentations for insurance industry .NET applications with embedded multi-media content.
Maintained legacy mainframe systems and applications. Systems Specialist, Computer Systems Analyst, System and Network Automation SunTrust Bank - Atlanta, GA (1999-2003)
Developed banking robots (soft-bots) for web interface emulation, thus adhering to Service Level Agreements and increasing the efficiency of monitoring the health of the online internet banking portal. Designed and coded VBScript, JavaScript, WSH and AutoIT programs to assist CA- Unicenter agent technology roll-outs. Provided configuration and technical support for CA- Unicenter Distributed State Machine (DSM) and Network State Machine (NSM) enterprise system automation.
Systems Automation Consultant, Software Instructor, Systems Software Specialist 1996-99 ProTech - Monroeville, PA (1996-1999)
Consultant and Instructor for systems and network level automation programming. Instructed REXX and SQL courses worldwide. Required little supervision, self-motivated and created course materials with very short lead times.
Technical Support Specialist, Computer Support Specialists Legent Corporation / Computer Associates - Pittsburgh, PA (1990-1996) Provided technical assistance to software users. Answer questions or resolve software problems for clients in person or via telephone from remote location. Education and Trainings
Diploma in Computer Programming (1983) Honor Graduate G.P.A. 4.0 Computer Learning Center, Springfield, VA (1983)
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