MONICA SMART

478-***-**** adu03y@r.postjobfree.com Macon, GA

Dependable, detail-oriented Administrative professional with over twenty-four years of experience steering various company objectives successfully. Expertise in all phases of Front Desk Office Operations, Scheduling, Customer Service, delivering high-impact results from planning to completion. Key contributor of the team with exceptional communication skills, focusing on established goals while providing excellent customer service to internal and external cross-functional, multi-disciplinary groups.

Growth Mindset Flexible Punctual Collaborative Autonomous Worker Acute Attention to Detail

Strategic Thinker Dependable Excellent Communicator Time Management

Front Office Administration & Customer Service: Liaised successfully with interdepartmental teams for more than twenty years to operate a front office that promotes seamless customer service, client safety, quality of care, improves health disparities, is culturally competent, and assures access to the services needed in a timely manner

Office Management Continuous Learning Compliance Retail Management Operation

Accounts Receivable Office Procurement Customer Service Human Resources Customer Service

Ca

Provide strategic leadership for the organization’s Front Business Office ensuring that customer service initiatives are in alignment with organizational quality and student retention goals. Ensure that front office is ran smoothly and efficiently. Created a student focused environment by spearheading the Student Ambassador and the Student Marshal program.

Demonstrated commitment to cross-functional collaboration to drive continuous efficient flow of front office operations throughout the agency. Ability to quickly identify deficiencies in the area of customer service, student retention and office management.

Optimized professional resources to ensure operational efficiency and proactively identified challenges that required an increased level of attention. Collaborated with retail staff, vendors, and other internal stakeholders to create a seamless customer service experience allowing the staff to focus on the specific needs of each customer. Supervised team of sales associates ensuring that they provide a high level of customer service to each patron.

Business Coordination: Achieved more than 2 years of progressive experience with planning, orchestrating, and delivering world class customer service to internal and external stakeholders.

Maximized sales and minimized shrinkage by providing excellent customer service and adhering to company practices. Trained and managed associates on customer services and sales techniques. Completed all point of sale opening and closing procedures in an accurate and timely manner.

Incident Management: Achieved more than 3 years of progressive experience with investigating and managing security incidents while providing solutions that decreased loss prevention occurrences by 25%.

Bachelor of Science in Healthcare Management – Colorado Technical University

CORE COMPETENCIES

PROFESSIONAL OVERVIEW

Office Manager Miller Motte College Macon, GA 2020-Present

Store Lead/Merchandiser J.C Penney Macon, GA 2016- 2018

Assistant Store Manager Dollar General Corp Macon, GA 2013- 2016

EDUCATION