Data Entry Center Representative

ROXANNE HOLLOWAY

*** ***** ***** **** · 540-***-****

***.*******@*****.***

Detail oriented with great communication skills and being well organized are characteristics I take pride in as well as great customer service skills while working well with others. I consider myself very reliable, self-motivated and a problem solver while also being able to learn quickly. I am reliable, very dependable and I have excelled at every job I have been apart of and treat it as my own.

EXPERIENCE

NOVEMBER 2021 - PRESENT

ONBOARDING ANALYST, Accurate background (Remote)

MANAGED PROJECTS AND CLIENTS ENSURING THEY WERE ONBOARDED IN A TIMELY MANNER. CONDUCTED CLIENT CALLS THROUGH ZOOM, BLUEJEANS AND TEAMS. PERFORMED USER TRAININGS FOR CLIENTS ONCE THEIR ACCOUNTS WERE SET UP SO THEY UNDERSTOOD HOW TO PLACE ORDERS, MANAGE ORDERS, AND ADJUDICATE ORDERS THAT MET THEIR HIRING CRITERIA. I HAVE KNOWLEDGE WORKING WITH ATS AND INTEGRATIONS.

JULY 2019 – NOVEMBER 2021

PRE-FULFILLMENT SPECIALIST, Accurate (Recently careerbuilder employment screening) Winchester, Va

Performing data entry and research while paying close attention to details and the client’s protocol to ensure we are setting up the background check correctly for the other departments to perform their duties within the order. I have performed thorough multitasking and the use of excel while holding this position.

DECEMBER 2017 – MAY 2018

INVENTORY SPECIALIST, WIS International - Winchester, Va

Traveled stores and lead the team to perform inventory for a selected client team, while also providing inventory myself. To perform properly, accuracy and paying close attention to detail was key as well as communication skills; as that was needed while working hand in hand with the managers to ensure all requirements were met.

AUGUST 2017 – DECEMBER 2018

INBOUND CUSTOMER SERVICE CALL CENTER REPRESENTATIVE, Department of homeland security FEMA - Winchester, Va

Registration intakes for disaster survivors working with FEMA and other local and state programs to ensure finding relief for their disaster related needs. In addition, performing on the help line assistance for inquiries about accounts and direct any calls to other departments as needed.

2010 TO 2016

CARETAKER, home – front royal, va

For my terminally ill mother who lived in our home until she passed. Duties include all the needs that made her comfortable as well as working with hospice on a regular basis. I was the power of attorney and managed all bills and estate.

SEPTEMBER 2007 – AUGUST 2010

OWNER, R-Tanning Rox - new port richey, fl

Owned a personal business during my time in Florida, where I would perform hiring, training, payroll, scheduling, banking, ordering & displaying of merchandise as well as customer service and great management.

2006 TO 2010

OPERATIONS TEAM LEAD, Applicant Insight, INC – new port richey, FL

Reviewed employment applicants with careful and detailed review as well as data entry to place all the information into the order. Utilizing Microsoft Outlook, Excel and Word on daily bases as well as processing I-9’s for various clients. Lead a small team with 2 of the largest accounts to handle that only a group of specialists were trained in and communicated with the account managers to ensure all protocols were met. In addition, I was a key holder and closer of the building at the end of each night.

EDUCATION

JUNE 1981

GED, Alliance High School – Alliance, OH

SKILLS

Data Entry

Excel

Organizational Skills

Business Owner

Team Leader (10+ years)

Detailed Oriented

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