Christine Friesenhahn, SPHR 210-***-**** adu00a@r.postjobfree.com

An experienced and innovative Human Resource leader, with proven success in small local companies, start-ups, and Fortune 12 organizations, I am both a skilled strategist and a ground engaged hands-on practitioner. I am an adept communicator with C Suite experience, team oriented, and highly driven to meet and exceed operational goals, with a focus on organizational execution through engaged and motivated staff.

KEY SKILLS

Leader Development

Employee Engagement

Change Management

Culture Development

Legal and Regulatory

Project Management

Policy and Procedure

Succession Planning

Performance Mgmt

PROFESSIONAL EXPERIENCE

Alamo Transformer, San Antonio, TX

Jun 2022-present

Privately held company in the business of refurbishing, selling and renting electrical transformers

Human Resource Manager

As the first ever Human Resource presence at the company, I have established a grass roots HR system, including job descriptions, requisition forms, Personnel Action Forms, written policies, an Affirmative Action Program, Safety Program, secure record keeping, recruiting training, multiple leader training modules, performance management and review programs. Conducted wage studies and developed comprehensive tiered wage scale with defined distinctions to drive career pathing and retention. I’ve created partnerships with local school districts, medical providers, and others in the creation of new recruitment programs, comprehensive workers compensation and safety initiatives, and drug testing processes. Multiple procedures in the process of being reviewed and changed due to non-compliance.

Brama, San Antonio TX Nov 2014 – June 2022

Privately held, diversified organization, PEO, Payrolling and Bookkeeping, and temporary/contract employee placement

Managing Partner/ Consultant

Consulting services and project work provided to clients by request, in multiple industries including, Banking, Food and Beverage, Automotive Manufacturing, Medical Manufacturing, and Clinical Medical environments.

Independent contracts/agency assignments include:

USAA (via TCS/ICT)-Human Resource Subject Matter Expert in performance management

Schlemmer Automotive (via Robert Half)-Interim Human Resource Business Partner focused on recruiting, performance metrics, leader training and development, and Employee Relations

Becton Dickinson Medical Manufacturing (via Robert Half)—multiple contracts focused on supporting the Total Rewards Program, case management, problem resolution, root cause investigation

Sears Holdings, San Antonio, TX Aug 2010 – Nov 2014

A Fortune 15 Company, Customer Care Operations for Warranty Services, Retail Support, Service Live

Human Resource Manager

Developed creative recruiting strategies including building effective relationships with local high schools and colleges to target fresh talent. Invited students in to sit with newly promoted supervisors conducting Mock Interviews to develop probing skills for managers, develop interviewing skills for students, and to build a pipeline of future talent.

Utilized Strengthsfinder (Clifton Strengths) and Symphony personality/aptitude assessments to reorganize the HR department to better align the team to the desired HR culture and drive engagement, satisfaction, and much improved metrics for the department.

Piloted a mentor program for high-potential associates to become immersed in multiple aspects of leadership and process management, preparing them for roles as future managers and leaders. The program was very successful, and lead to great bench strength and improved succession planning in a market where we historically were not competing, paying in the 25th percentile.

CVS Caremark, San Antonio, TX Dec 2008 – Jul 2010

A Fortune 12 Company, Mail Order Pharmacy Fulfillment and Customer Contact Center Division

Senior Human Resource Analyst

Supported 20 Supervisors, Managers and Directors in recruiting, development and mentoring of their 700 FTEs.

Developed “Managing as Leaders” training series to educate on the soft skills of Management of a team, primarily targeting newly promoted supervisors.

Developed Management Framework training, designed to educate managers on the legal basis of the HR decision making process and how to avoid legal risk in their day to day.

Life Masters Supported Self-Care, San Antonio, TX Jan 2005 – Sep 2008

Privately held telephonic Disease Management Company

Human Resource Manager

Launched a new Healthcare/Disease Management call center in 10 months, including leading the recruitment, training, and on-boarding of over 375 professional, clinical, technical, and sales staff. Met all recruitment goals and timelines using creative, and highly targeted sourcing methods.

Created and piloted three key engagement initiatives designed to drive engagement and retention, resulting in eventual recruitment savings of $600,000 annually.

Professional Development Peer and Subject Matter Expert for Leave of Absence matters for the company.

The Home Depot, San Antonio, TX Mar 2003 – Jan 2005

Fortune 12 Retailer

Store Human Resource Manager

Attained and held the distinction of being in the Top 2 in region for the key HR metrics of Sales to FTE Hours, Scheduled to Actual staffing, Sales to Average Hourly Wage, and Average Hourly Wage to Budget. Also, created the lowest voluntary attrition rate in the region, and the highest employee satisfaction scores.

Achieved 88% retention rate, 60% reduction in recruiting costs, and highest Sales to Payroll ROI in the district.

HCA, The Healthcare Company Feb 1998 – Jan 2002

Fortune 12 Hospital Corporation

Patient Account Service Center, San Antonio, TX (2001-2002) Human Resource Manager

Supported 18 facilities, including Methodist Healthcare Partnership in San Antonio, and St David’s Healthcare Partnership in Austin in recruiting, onboarding, employee relations, engagement, and HR Generalist work.

Bayview Psychiatric Hospital, Corpus Christi, TX (1998-2000) Campus Human Resource Director

Supported 200 FTE’s in a 40 bed psychiatric hospital and 7 rural health clinics in the provision of mental health and addiction treatment services in South Texas. As the HR Director, I had functional responsibility over recruiting, onboarding, compliance, safety, Employee Relations, performance management, training and development

Professional Personnel Services/HCI, Corpus Christi, TX Feb 1993 –Feb 1998

Privately held Professional Employer Organization and Home Health Agency

Human Resource Director

Sold and serviced my own consulting clients, covering industries in medical, manufacturing, over-the-hole petroleum, and other industries. I provided off the shelf HR products, consulting services, recruiting, safety programs, training, payrolling, and any HR related services my clients needed or wanted, effectively serving as their de facto Human Resources department.

EDUCATION

Texas A&M University at Corpus Christi Bachelor of Business Administration

CERTIFICATION

SPHR-Senior Professional in Human Resources

Change Management Train the Trainer

PERSONALITY TYPE INDICATORS

Meyers-Briggs, INFJ- the INFJ is thought to be the rarest Myers-Briggs personality type, making up only 1-3 percent of the population. Both introverted & people-oriented, emotional & rational, thoughtful yet at times spontaneous.

StrengthsFinder-top five strengths:

Communication, People with dominant Influencing themes like Communication take charge, speak up and make sure others are heard.

Ideation AND Intellect, People with dominant Strategic Thinking themes like Ideation AND Intellect absorb and analyze information that informs better decisions. (These were two strengths in one category)

Connectedness, People with dominant Relationship Building themes like Connectedness build strong relationships that hold a team together and make it greater than the sum of its parts.

Focus, People with dominant Executing themes like Focus make things happen.

Jordan Peterson/Understand Myself:

Agreeableness-Very High (93rd percentile) Assertiveness-Very High (92nd percentile)

Compassion-Very High (93rd percentile) Politeness-Very High (92nd percentile)

Conscientiousness-High (88th percentile) Industriousness-Very High (92nd percentile)

Extraversion-Exceptionally High (97th percentile) Enthusiasm-Exceptionally High (97th percentile)

Neuroticism-Exceptionally Low (2nd percentile) Withdrawal-Very Low (8th percentile)

Volatility-Exceptionally Low (1st Percentile) Openness to Experience-Very High (94th Percentile)

Intellect-Very High (93rd percentile) Openness-Very High (88th percentile)

EXCEPTIONALLY HIGH EMOTIONAL INTELLIGENCE 94.25%

You’re an emotionally astute person. You understand yourself and your emotions very clearly, and you can recognize their impact on yourself and others. You are also keenly aware of how you influence people around you. You think before you speak and have control over your thoughts and reactions. Basically, EQ is the type of intangible intelligence that gives people an awareness of their emotions and their impact. You also tend to understand how to manage the emotions of yourself and others, particularly in pressure-filled situations. You empathize with others and when needed, you apologize. While nobody particularly likes negative feedback, you accept criticism as a chance to learn and grow. Having high emotional intelligence also means that you are better at protecting yourself from emotional manipulation.

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