Customer Service Social Media

SHERRY ARY

PROFILE

Embedded distinctive quality and customer service that is key to operations. Experience and committed to supplying the finest caliber of service. Continue to grow with client diversification, expansion of services offered with a constant emphasis on distinctive quality, teamwork, and customer service.

Motto:

Pride

Responsiveness

Integrity

Dependable

Exceeding Expectations

CONTACT

PHONE:

386-***-****

EMAIL:

***********@*****.***

WORK EXPERIENCE

Hacienda Truck Wash Business Manger

1986–1992

Coordinating accounting, budgeting, and financial depositing. Perform payroll functions, processing payroll. HR paperwork for all employees. Comply with federal, state, and company policies, and regulations. Calculate, prepare, and issue bills, and other financial duties. Functioned as business counsel/ adviser to growth of staff and customer satisfaction. Functioned as the single point of contact between the client on all matters pertaining to customer service, marketing and any issues that arises. Reconfigured the front-end relationship with a greater accuracy to turn the cleaning production in half in reducing preparation time and gained accessibility to do more production plus a savings to the company. Successfully grew sales +59.4% in 1990. Redesigned and implemented processes and procedures that turned a previously unsuccessful review into a positive outcome with no issues.

PHS Inc. Owner

2001–2010

Returned a 21% net annual profit from start grossing an average of 600k since 2001. Hired 5 full-time and 7 part-time staff members, providing incentives and raises that reduced employee turnover by 35%. Designed and launched website with online appointment setting system for residential clients that increased engagement by 210% and sales by 160%. Attended conferences for Cleaning 4 a Reason 5013 non profit and implemented successfully. Upheld 11 cancer patients monthly. Launched two successful locations in 2007 with 4k+ customers during the first quarter.

Eco Taxi LLC Manager

2013–Current

Followed safety rules to keep driving record with no accidents or incidents. Promote business on social media platforms to maximize brand identity and generate revenue. Managed operations budgeting, accounts payable and accounts receivable and payroll. Resolve issues quickly through meticulous research and quick decision-making. Conferred with customers to understand needs and finalize purchase orders. Kept records for production, inventory, income and expenses. Set pricing structures accordingly to market analytics and emerging trends. Reconcile daily sales, prepare bank deposits and assessed financial transaction reports. Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies. Monitored and trained new hires on sales techniques and customer service procedures. Supervised company social media and marketing efforts to expand brand awareness and attract new customers. Interviewed, trained and supervised new employees. Prepared weekly schedules to verify proper floor coverage with fiscal guidelines.

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