Address : **** ****** **

Cleveland OH *****

Phone: 336-***-****

Email: adtzzb@r.postjobfree.com

Career Objectives – Summary

I have lived in the outback of Western Australia and Perth my whole life but have traveled widely around the world within this industry.

I moved to the USA two years ago on a permanent basis. I am extremely versatile and will jump into any role with ease at a moment's notice to ensure the success of my team and the very best experience of my customers. I’m a self-motivated individual with a positive approach and the ability to lead and motivate others while delivering effective business results. Proven track record of achieving targets in all areas while setting the bar in Customer Service standards. Possessing superb commercial acumen, more than able to grow revenues and maximize the financial performance of any business. Courteous, dependable 15+years’ experience in performing a wide range of front desk, clerical, administrative and managerial tasks. Demonstrated talent in resolving customer complaints, handling high volume client traffic and cross selling.

Exceptional verbal and written communication skills with a track record of multi-tasking, problem-solving and prioritizing work.

Solid exposure to healthcare and hospitality settings as well as administration, having owned and operated my own businesses, I am very adaptable and highly self-automated. After years of experience in this industry around the globe I am looking for a role I can contribute and offer my skills in with the hope of securing a long term role that allows me to challenge myself and add something to my team. I am very passionate about this industry and after all these years still love and enjoy the uniqueness of people! I am excited to get up every day and enjoy the journey and crazy this country brings to my day and inject a little happiness into everyone elses!

Areas of Expertise

Event Management/ Coordination

Inventory Control and Upkeep of records

Implementation of Policy and Procedural Manuals

Labor budgeting and Rostering

Administration OH&S training and Ongoing Advancement

Management of KPI

Regulatory Compliance And Standards

Dispute Resolution and Implementation of Systems

Human resource and Recruitment

Staff Training and Team Initiatives

Implementation of Standards and Training

Manual Handling

Food Handling, Hygiene and Upkeep of Regulatory Standards Skill Summary

Computer Skills

Microsoft Office, Internet Explorer, MS Excel, MS Word, MS FrontPage, MS Access, MS Project, Outlook Express, Adobe Photoshop, Outlook, PowerPoint, Corel Draw Pro, Adobe Illustrator, Publisher, Quicken, QuickBooks Pro Technical Skills:

All aspects of Customer Service, Client Liaison, Referrals, Sales, Complaint Resolution, Excels in Driving Revenue and Training

All areas of Hospitality. ( Catering, Cleaning, Bar Attendant and Manager ) Selected Accomplishments

Increased revenue by cross-selling and up-selling autonomously by analyzing client needs and designing solutions within our brand resulting in execution of cost effective strategies for clients and producing strong relationships.

Augmented overall customer satisfaction by 50% through demonstration of commitment to customer care protocols, taking initiative and following up with clients, retraining product

Created the largest healthcare database in the country within 2 months of employment effectively. ● Completely restored outback motel/tavern/restaurant/tourist park and 24 hour truck stop from deficit to 17% profit within 7 weeks of taking over Management.

Travelled the world many times and enjoyed learning and taking every opportunity to develop and learn more skills and appreciation of every culture

Education/Qualifications

Certificate IV Business, Office & Technology

Certificate V Marketing, Franchising & Industrial Law

RSA: SITH provide responsible service of alcohol

MLP: MLPLCA401A Manage legislative responsibilities for the sale, supply and service of liquor, from the Management of Licensed Premises

Certificate IV Hospitality

Bachelor of Nursing

Employment History

Nick’s Diner- Cleveland OH

– Customer Service/ Front Counter/Server

All duties required in busy downtown Diner, Responsible for Open/Close, Reports, Staff wage reconciliation, Customer Service, Inventory, POS operations,editing and setup. Creation and setup of new Menus including custom making all graphics and design work, marketing and template development for ongoing setup by owner.

Bartender - Shooters On the Water - Cleveland OH

All aspects of daily operations in a busy downtown bar on the Flats. Open/Close procedures, Serving and Bartending Customers assigned to my bar, receiving and fulfilling cocktail orders for all table service in the entire restaurant in a timely manner. Cash reconciliation. Reports to Manager, additionally supported the kitchen with broken arm and worked in the kitchen until arm was healed.

Bartender - Music Box Supper Club - Cleveland OH

All aspects of daily operations in a busy downtown Concert and Event Venue on the Flats. Open/Close procedures, Serving and Bartending Customers assigned to my bar, receiving and fulfilling cocktail orders for all table service in the entire restaurant in a timely manner. Cash reconciliation. Report to and assist Managers, Setup for events (Weddings, Concerts, Seminars,Fund Raisers), Inventory control and Cash control, conversion of liquor to cash ratios for billing pre and post events. Staff training, Cleaning, everything and anything to ensure a smooth running operation for all staff involved. Retention Specialist/ Sales Consultant Revenue

Compilation of the most extensive Health directory in the country.Retaining and maintaining relationships with current and ‘at risk’ clients. Generating and initiating solutions for clients to obtain and exceed optimum results for their business. All aspects of admin and client liaison, while achieving 30-40k sales target per month Competitive Foods Australia (KFC)

-Area Manager Restaurant Retention

Staff Recruitment, Administration, Inventory control and stock analysis, Food preparation, Customer Service, Rostering and training of all staff, Staff Management and dispute resolution, Payroll, All aspects of running a fast moving, extremely busy Restaurant.

My role in this Company involved being moved to less financially viable stores and restaffing, retraining and overhauling the entire structure of the restaurant, bringing it back to a successful business. I found this quite gratifying. Hotel Manager/ Restaurant/ Bar Manager (Owner operator of own restaurant) Staff Recruitment, Administration, Staff Management and dispute resolution, Payroll, All aspects of running a fast moving, extremely active hotel, including Hotel Services and Catering. Busy Hotel, Live Music Venue, 2 Restaurants, 4 Bars, 24 hour Truck Stop, Tourist Park, Caravan Park, Motel Units. This one was Resort under the biggest rock in the world. One of several in my career. All aspects of Owning and running daily operations. Chose to self educate and completed many courses on Industry related Law, Branding, Safe Practice and generally anything I thought would be beneficial long term to grow my business, Including flying to Paulo Alto in California from Australia and completing a course in Marketing and Franchising with Google.

Implemented many new areas which doubled revenue and dedicated myself to growing my brand and educating my staff to not only practice safe work standards but to achieve and excel at their chosen career by subsidizing studies and rewarding them with promotions and initiatives enabling them to take ownership of their areas of responsibility and staff under their guidance.

Interests

I am experienced in all aspects of computing, including website making and publishing applications. Travelling is my passion and my children.

I have immigrated to the USA on my own as my family are all grown and left home. I have few friends, no pets and am single. As such I have no problem undertaking any tasks or scheduled hours needed in any business. References Available at interview

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