Data Entry Customer Service

SUMMARY

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational.

SKILLS

•Student records management

•Early childhood development

•Student counseling

•Early Reading

•Differentiated instruction

•Child development

•Classroom management

•Multitasking abilities

•Decision making and problem solving.

•Flexibility and adaptability. Excellent writing/grammar skills.

•Highly organized.

•Numeracy Skills

•Maintaining Files

•Tracking Wage Garnishments

•Excel Proficiency

•Examining Information

•Computer Competency

•Compiling Data

•Payroll Software Proficiency

•Clerical Support

•Customer Service

•Logical and Reasonable

•Employee File Maintenance

•Data Compiling and Verification

•Organization and Prioritization

•Typing and 10-Key Entry

•Employment Verification

•Decision Making

•Wages and Deduction Calculation

•Intuit QuickBooks

•Microsoft Office

•Critical Thinking

•Problem Detection

•Data Entry

•Excellent Communicator

•Team Collaboration

•Producing Reports

EXPERIENCE

Receptionist and Payroll clerk

JD WORKFORCE Queens, NY

12/2021 - 10/2022

•Greeting clients warmly, answering the phone and making follow up calls

•Preparing timesheets and managing timesheet of employees

•Receiving application of applicant.

•Preparing invoices and data entry on quick books and excel Microsoft.

•Calculated accurate wages, including overtime, salary increases and bonuses.

•Managed weekly payroll duties and submitted data to payroll contractor.

•Handled payroll help desk and answered questions regarding correct and accurate payroll time entry.

•Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.

•Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.

•Protected payroll operations and maintained employee confidence by keeping information private.

•Identified, researched and resolved issues with hours worked.

•Managed payroll for temporary, hourly and salaried employees.

•Calculated employee leave time by comparing available hours against listed hours.

•Established employee payroll files and updated existing files with new information.

•Voided checks and issued stop payment orders to correct payroll discrepancies.

•Processed and issued employee paychecks, statements of earnings and deductions.

•Responded to employee inquiries regarding payroll and timekeeping.

•Managed payroll and time and attendance systems.

•Posted work hours completed to files to properly bill clients.

•Verified past employment of candidate hires.

•Confirmed attendance, hours worked and pay rates to properly post information in appropriate records.

•Processed new employee paperwork and entered information into payroll system.

•Recorded adjustments to previous pay-related errors.

•Reconciled payroll discrepancies by reviewing time sheets, production charts and wage tables.

•Distributed and collected timecards each pay period.

•Prepared and balanced end-of-period reports and reconciled payroll issues.

•Investigated and addressed payroll discrepancies, liaising between staff and administrative team to expedite error resolution.

Administrator/Receptionist 06/2021 - 10/2021

AMERICAN MEDICAL CAREER TRAINING CENTRE Jamaica, NY

•Greeting new intake and students warmly, answering the phone and making follow up calls

•Preparing all admission records and register students to the school

•Prepare school records forms and documents

•Make appointment for registration of students

•Ordering supplies, preparing, pay bills online and checking all mails

•Maintaining electronic and paper filing systems

•Build a relationship with students by providing efficient customer service to increase likelihood of repeated business

•Received parcels, routed mail and opened packages for staff.

•Coordinated appointment calendar and balanced schedules to promote optimal productivity.

•Managed office cleaning and sanitizing to comply with infection control protocols.

•Displayed professional standards at reception desk to impress visitors.

•Obtained and processed payments from clients for products and services.

•Handled diverse needs for clients in-person, by phone or through email.

•Tracked and coordinated preventive maintenance and pressing repairs with outside vendors.

•Created fliers, brochures and social media posts to communicate brand objectives.

•Performed data entry and other administrative tasks to support departments.

•Screened and responded to emails, messages and other correspondence, freeing up senior management.

•Maintained office supply inventory and placed orders to meet demand.

•Organized files and spreadsheets to simplify staff access or retrieval.

•Resolved customer complaints or answered customers' questions.

•Recruited, interviewed and selected students to attend classes.

Secretary/Clerk 06/2021 – 11/2021

SSNT Realty Jamaica, NY

•Greeting clients warmly and direct them to appropriate location or person.

•Answering the phone and making follow up calls

•Preparing corresponding, scheduling meeting and making travel arrangements

•Prepare Real Estate forms and documents

•Make appointment for showing of property

•Ordering supplies, preparing and pay bills online

•Maintaining electronic and paper filing systems

•Build a relationship with customers by providing efficient customer service to increase likelihood of repeated business

•Preparing listing materials and posting property on MLS, Zillow, Red fin etc.

•Managing client database and assist with the closing process of property.

•Coordinated communications, taking calls, responding to emails and interfacing with clients.

•Maintained organized filing system of paper and electronic documents.

•Ordered office supplies to purchase items and maintain appropriate levels.

•Sent and distributed mail and parcels.

•Scheduled meetings and sent invitations specifying time and location.

•Produced and distributed memos, newsletters and other forms of communication.

•Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.

•Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

•Created spreadsheets in Microsoft Excel for record-keeping and reporting.

•Updated system to organize office documentation, maximizing efficiency and increasing productivity.

•Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.

•Sorted and distributed incoming faxes, letters and emails for office distribution.

•Kept office equipment functional and supplies well-stocked to promote efficient operations.

Kindergarten Classroom Teacher 02/2016 - 06/2021

Ministry of Education Georgetown, Guyana

•Responsible for ensuring that education, learning experiences and content were delivered to the learners in the classroom

•Created child- centered learning environment characterized by consistent application of sound mental health and educational psychology practices

•Delivered lesson plans, implemented school curriculum and used data to create, monitor and establish personalized learning plan for each student

•Encourage and prepared student to become independent readers through systematic, multi-sensory instruction in phonemic awareness and decoding skills

•Arranged parent- teacher conferences to address student progress and collaboratively set goals for areas of improvement

•Collaborated with colleagues to create and use enhanced technology and smart boards

•Played games with students to increase understanding of subjects

•Integrated outdoor education into lesson plans

•Reported to parents and administration about student progress

•Assessed comprehensive student growth including academic, social and personal skills.

EDUCATION AND

TRAINING

Diploma: Public Management – Equivalent to USA Degree in Public Administration

University of Guyana, Georgetown, Guyana

06/2016

Dedicated Educator with more than five years of experience and advanced verbal and written communication skills for delivery of quality instruction and creation of positive learning environment. Skilled in best practices for individual student learning. Experience in use of technology to supplement traditional classroom delivery, including smart board interactive hardware and software. Improves student engagement by facilitating interactive and collaborative use of classroom devices, digital curriculum and assessment for learning.

Information Technology 08/2011

The Adult Education Association, Guyana

Caribbean Examination Council Certificate

Skeldon Line Path Secondary School, Guyana – Equivalent to USA High School Diploma.

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