Nancy Mayo

Work Experience

Pricing Coordinator

ELKEM SILICONES - East Brunswick, NJ

CONTRACT December 2021 to July 2022

Manage price quotes using SAP

Utilizing Sales Force to access data, data entry, and reporting

Coordinate closely with sales and customer service teams

Customer Account Specialist

Brother International – Bridgewater, NJ

CONTRACT June 2021 to December 2021

Handled full order management process including entering and processing orders and resolving price discrepancies

Created and sent invoices and packing/shipping information along with other supply chain & logistics information

Managed email communication with customers

Systems used: SAP, MS TEAMS, MS Office, MS Excel

Customer Service Representative/ Order Management

Solvay - Princeton, NJ

CONTRACT June 2020 to June 2021

Responsible for processing orders, invoices, COA, packing list, price discrepancies, answering emails, and data entry

Worked with supply chain to get orders out on a timely manner

Handled communication with customers and vendors about their orders

Systems used: SAP, Esker, PowerPoint, Word, Excel Spreadsheets

Customer Relations Representative

Sanofi - Bridgewater, NJ

June 2018 to June 2020

Order Management

•SAP. Microsoft Office including; Excel, Power Point, Access, Word.

•Sending orders and changing to the correct routing.

•Processing tracking emails, invoices, expedite orders and packing slips.

•Communicating directly with customers, answer phone calls and follow up with customer service-related issues in a clear and personable manner.

•Date entry management including account records and contact information entering of customers orders.

•Work with sales to get clients quotes and product information.

•Attend meetings and training sessions as needed.

•Full- utilization of internal software relating to customer orders, shipping, calendaring, logging calls,scheduling meetings, task follow up, etc.

•Respond to internal and external contacts in a timely fashion.

Customer Relations

Writing and reading reports, calling pharmacy and customers.

• Customer service.

•Calling center/customer service.

•SAP, Microsoft, PowerPoint, Excel, Avaya, Word, Data Entry

Trade Data Management

Input data using SAP

•Date entry

•Sending out invoices, packing slips, emails, price discrepancies, Tracking and order confirmations

•Expedite Patients Assistance Orders

•Check order pricing

•Check orders that are on hold and release them

•Review price and release orders

•Using Microsoft, excel, word, PowerPoint, Avaya,

Education

Associate in Education Business administration

Strayer University - Piscataway, NJ

December 2013 to December 2015

Skills

Capable to multi-tasking

Tri-lingual- English, Spanish, Portuguese

New product pricing

Experience in CSR, Call Center, Customer Service, Tri-lingual, Customer Care, Medicaid, Blue Cross,

Order Management, Trade Data Management Order Fulfillment, Order Processing, Order Entry, Data.

Sales Training and Development

Internet- searching various search engines

Work well under pressure

Great customer service and interpersonal skills.

CRM Software

Inside Sales

•Management

•Outside Sales

•Portfolio Management

•SAP

•Sales Support

•Supply Chain

•Word Processing, data entry

•Salesforce

•Recruiting

•Process Improvement

•Business Development

•Pharmacy Technician Experience

•Research

•Merchandising

•Purchasing

•Business Analysis • Data entry

•Customer service

•Microsoft Outlook

•Medical billing

•Laboratory experience

•Analysis skills

•Medicare

•Quality Assurance

•Project Management

•Microsoft Powerpoint

•Business management (2 years)

•Sales Management

•Clinical research

•Customer support

•Root cause analysis

•Product development

•B2B marketing

•WordPress

•Content marketing

•Food industry

•Social media management

•Adobe Creative Suite

Microsoft Excel

Microsoft Office

•Order management system

•EDI

•Windows

•Microsoft Access

•Software troubleshooting

•Clerical experience

•Documentation review

•Typing

•User Interface (UI)

•Branding

•Computer Networking

•Filing

•SAP Supply Chain Management

•Quality management

•Heavy lifting

•Warehouse management system

•Forklift

•Logistics

•Warehouse experience

•SharePoint

•Data collection

•E-commerce

•Business requirements

•SAP ERP

•Proofreading

•Culinary experience

•Leadership

•Shipping & receiving

•Maintenance Connection

•Supervising experience

•Team management

•Compounding medications

•Microsoft Word

•Continuous improvement

•Home care

•Customer relationship management

•Account management

•Spanish

English

Customer service

Languages

•Portuguese - Expert

•Spanish - Expert

Certifications and Licenses

Pharmacy Technician Certification

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