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Service Delivery Operations Manager

Location:
Punjab, India
Posted:
December 11, 2022

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Resume:

HARPREET SINGH

B.E. Computer Science & Engg., PGDIM

adtzwt@r.postjobfree.com, adtzwt@r.postjobfree.com

Mobile No. +91-941******* Address: LalKothi Colony, Delhi Road, Sangrur (Pb)

SUMMARY

Total +20 years of experience in Information Technology operations in large manufacturing Industrial domains, achieved substantial growth for the cutting edge high tech products and solutions in information technology management systems. Well versed in complete ERP solutions, Business Process analyses, Desktop and Web Applications Development, Testing, Implementation, support, infrastructure requirements, Database, Production, Test, Live, Backup Servers, client work station Installation, configuration and administration, Microsoft Technologies MS office, windows operating system installation and configuration, Email servers, Service desk operations and Project Management for IT projects, Data Transfer from one platform to other etc.

Beside above I have very good experience in IT Infrastructure Management, Operations, Budget Planning, Support, Staff Training, Computer Software hardware Installations, Data backups systems, Data security systems, Hardware Software firewalls, Computer Networking, Data Switches, Routers, Internet Broadband connections, Telecommunication Leased lines for internet services and operations management,

KEY SKILLS

Excellent in Project Management and have very good logical, reasoning interpersonal, client interaction, Team leadership Skills and Working as team leader from last eighteen years.

Excellent in ERP management, implementation, support, IT infrastructure management Hardware/Networking / Software & IT administration, Scheduling End user/Staff Training, IT annual Budgeting, policies, Planning, Technical documentation, Systems implementation.

5S Total Quality Management (TQM) analysis in IT department

TECHNICAL SUMMARY

Operating Systems Windows 7/8/10/XP, Windows Server 2008/12/19, Red Hat Linux, UNIX

Databases Oracle 10g,9i, 8i, Unify (SQL, UNIFY Report Writer, Unify C), SQL Server, My SQL

ERPs SAP, Oracle ERP, SOFGEN -Blue Prints, Planning, Testing and Implementation

Data Security Fortinet Next generation Firewall, Quick Heal UTM(Unified Threat Management), K7 Enterprise end Point Security

Software Languages C, Visual Basic 6, Oracle PLSQL

Report Writers Crystal Report Writer 8.5, oracle D2k Reports & Forms 6i builder

Software development All modules of ERP Design, Develop, Test and Implement

Software Testing Manual and Automation Testing using Excel Spread Sheet,

Mercury Test Director 7.2, Win Runner 7.2, Load Runner 7.2

Worked Domains Manufacturing (Sugar, Textile, Automobile, IT Services)

RESPONSIBLITIES

Effective strategic IT planning and oversight of IT performance.

Oversee the development and maintenance of the IT strategic plan.

Approve vendors used by the organization and monitors their financial condition.

Approve and monitor major projects, IT budgets, priorities, standards, procedures, and overall IT performance.

Coordinate priorities between the IT department and user departments and

Review the adequacy and allocation of IT resources in terms of funding, personnel, equipment, and service levels

Designs technical courses for the purpose of training personnel in the use of computer applications

Apart from this I am handling Telecommunication dept. and internal audit for ISO certification etc.

IT INFRASTRUCTURE DUTIES

Manage the design, development and installation of information systems -enterprise resource planning &management systems, antivirus software systems, firewalls data security systems, email management systems etc. in collaboration with the IT department team in Company/Client Office and third party solution providers vendors, in order to ensure compatibility with existing systems.

Provide technical documentation of all system architecture in use and in development, including network diagrams and Active Directory schema and group policies.

Review internet connectivity and computer hardware to be compliant with Company/Client minimum standards in a timely manner.

Configure, deploy and maintain all network equipment for office, configure all intra-office network protocols in use.

Develop timeframes and cost plans for acquisition of new equipment or software; provide technical recommendation to requestor on budgetary implications of current and future needs.

Assist and strategize with Field/Office Coordinators for the design and implementation of Field/ Office networks, including budgeting and procurement for all network and required computer equipment.

IT SUPPORT DUTIES

Provide technical assist to staff for all PC hardware, software and associated peripherals.

Log support requests and document their outcome to assist in the resolution of common queries.

Install and configure operating systems and Company/Client-approved software packages to the agreed standards of Company/Client operations.

Maintain existing computer equipment to the agreed standards of Company/Client operations by performing upgrades, new installations and carrying out routine procedures.

Maintain the proper storage of inactive IT assets (computers, printers, UPS's, etc).

In consultation with Company/Client management, assist in procurement, including conducting needs assessments.

Perform and maintain operating systems and office application suites on all user workstations.

Ensure that security updates are properly being applied and that workstations remain up-to-date.

Monitor workstation usage to ensure that users remain within the confines of the Company/Client Acceptable Usage Policy.

Assist in finalizing strategy of emergency IT deployment in emergency disaster response.

Ensure compliance with Company/Client IT policy by all computer users.

Participate and represent as IT department in any Client Operations meetings, any inter-agency IT-related meetings or seminars

Assist in an IT capacity building for any program-related duties as requested by senior management.

COMMON DUTIES

Ensure all client end users, staff remains in compliance with company Security Policies, IT Acceptable Usage Policy and Mandatory Reporting Policy as it pertains to IT.

Submit regular IT progress reports to senior management.

Participate and represent IT department in any Company/Client Operations are full-staff meetings.

Attend and participate in trainings identified/organized by the management.

Participate and represent company in any inter-agency IT-related meetings or seminars.

Follow and adapt any new procedures/guidelines designated by company Director or top Management.

Assist in an IT capacity for any program-related duties as requested by senior management. This includes the assistance in producing supplementary program or visibility materials for various company programs.

Support the budgeting, planning and deployment of IT and Telecommunication systems that are aligned with business needs, in accordance with company corporate standards.

Work with all department managers, end users and senior management to contribute and develop plans supporting the IT vision, direction and strategy implementation.

WORK EXPERIENCE

Presently fromSept. 2021 working as Head IT at DT Ltd., Haryana. (A big Textiles manufacturer in Non Woven Carpet, Kaleen, Matting, Tiles from Self Produced Polyester, PP Fiber etc.)

Role and Responsibilities:

Managed application development and design for key modules such as Financial Accounting, Sales & Marketing, Store Purchasing, Production planning, Research & Development Lab, HRD & Payroll, Engineering. & Maintenance, Raw material & Warehouse and Gate in out . Developed several custom solutions in collaboration with end users and consultants, and subsequently played an advisory role on their implementation using my technical skills in Crystal Reports, VB Forms, SQL, Windows, Backup, Mail servers and system administration.

As an Applications Implementation/Development Manager, led a team of consultants and developers that handled the various facets of an ERP implementation. Constantly identified and recruited new talent while keeping current team engaged and motivated.

As a Technical Head for Overall hardware software and networking, owned vision, strategy, and roadmap for all applications, including planning and leading new Software projects while supporting production environments. Led the deployment and customization of new Software modules .

As an Operations Manager, owned service delivery quality for the Software Engineering Center of Excellence. In this role, developed and instituted operational processes and managed escalations around service quality. Chaired monthly IT operationalmeetings, which reported and interpreted key metrics to the IT executive leadership team.

As a whole, managed all of the corporate Oracle application environments, which included new deployments, upgrades, and modifications. As a Project Lead, managed scheduling and prioritization of tactical and strategic initiatives in collaboration with various users and business units impacted by such initiatives.

Notable Achievements:

Designed departmental end users trainings.

New data reports, Upgraded old Reports using Crystal Report writer application, forms and Programs to leverage new functionality.

Installation, Survey, Planning, Commissioning & Maintenance of complete IT infrastructure.

Installation, Maintenance of LAN/WAN System in company work areas.

Conducting Surveys, Planning and Optimization of all departments.

Installation, Commissioning and post Maintenance of Data Security systems firewall, antivirus software etc.

Installation, Maintenance of data Backup servers systems.

Installation of Repeater, data switches Stations for long distance communication using RF devices.

In house and third party software maintenance and development and implementation for all departments.

Regular feed backs from end users, department heads, third party vendors and customers for Internal and External operational improvement in service from IT department.

CIASOFT(J&K)– 01st Jan 2019 to 31stAugust 2021

Is was a new startup, Mission of CIASOFT is to provide IT services in SAP technologies as well as training for skilled manpower to cater throughout pan India to large and small scale industries, business houses in affordable cost.

Chief Technical Officer - IT

Finalize IT business deals, projects with clients, Communicate with leaders to align the classroom and e-Learning initiatives to the organization's vision and goals.

Performed QA on training materials, manage pilot testing to ensure smooth Go-Live process, monitor and report effectiveness of all training conducted Ensured learning and performance objectives are appropriate to the audience, ensure that the materials meet the learning performance objectives, assist with course development as necessary.

Conducted Instructor lead training sessions using methodology that included PowerPoint presentations coupled with exercises utilizing an SAP training environment

IT infrastructure setup for internal and external end users from top to down line for CIA/client side.

Installation of servers and client (work stations), Survey, Planning, Commissioning & Maintenance of complete IT infrastructure.

Installation, Maintenance of LAN/WAN System in company work areas.

Survey existing setup, company work culture structure according to that plan, forecast for future and current requirements for improvement (Blue prints for SAP ERP installation).

SAP ERP Planning- task scheduling, hardware (database, production, test, live & backup servers, internet services, data storage type and size, pre and final requirements gathering), software deployment, Testing, Implementation on live server and User Training.

Commissioning of post Maintenance of mission wide IT project testing, implementation and Training.

Execution of Train the Trainer and end user program.

Marketing - Travelling to discuss company policies and facilities with clients in the PAN INDIA

Finalize CIA business proposals, policies and signing MOU with new clients.

Feedback from client side end users and convey to CIA top management for action for improvement.

Organize seminars and meetings at the CIA/client ends.

Provide SAP trainers to client and train the trainer.

Sofgen ERP implementation project handled at Yerik International Ltd. in Doraha, Ludhiana is one of the leading businesses in the Automobile Part Manufacturers as ERP Head from Oct 20 to April 21.

DCM TEXTILES LTD (Haryana) – 01st Oct 2015 to 31st Dec 2018

Head IT

Managed application development and design for key modules such as Financial Accounting, Sales & Marketing, Store Purchasing, Production planning, Research & Development Lab, HRD & Payroll, Engineering. & Maintenance, Raw material & Warehouse and Gate in out . Developed several custom solutions in collaboration with end users and consultants, and subsequently played an advisory role on their implementation using my technical skills in Oracle Reports, Oracle Forms, PL/SQL, SQL, Oracle TODE Portal, Java scripts, HTML, Oracle Alerts and Oracle system administration.

Responsibilities:

As a Technical Lead for Oracle, owned vision, strategy, and roadmap for Oracle applications, including planning and leading new Oracle ERP projects while supporting production environments. Led the deployment and customization of new Oracle ERP modules .

As an Applications Implementation/Development Manager, led a team of consultants and developers that handled the various facets of an ERP implementation. Constantly identified and recruited new talent while keeping current team engaged and motivated.

As an Operations Manager, owned service delivery quality for the Software Engineering Center of Excellence. In this role, developed and instituted operational processes and managed escalations around service quality. Chaired monthly IT operational meetings, which reported and interpreted key metrics to the IT executive leadership team.

As a whole, managed all of the corporate Oracle application environments, which included new deployments, upgrades, and modifications. As a Project Lead, managed scheduling and prioritization of tactical and strategic initiatives in collaboration with various users and business units impacted by such initiatives.

Notable Achievements:

Designed and built a new application for Training Department using Forms 6i and PL/SQL which improved processes related to enrollment.

Upgraded old Reports using Reports 6i, forms using Forms6i, and Alerts and PL/SQL Programs to leverage new functionality.

Managed integration of Discoverer with Portal, which included user interaction and training.

Installation, Survey, Planning, Commissioning & Maintenance of complete IT infrastructure.

Installation, Maintenance of LAN/WAN System in company work areas.

Conducting Surveys, Planning and Optimization of all departments.

Installation, Commissioning and post Maintenance of Data Security systems firewall, antivirus software etc.

Installation, Maintenance of data Backup servers systems.

Installation of Repeater, data switches Stations for long distance communication.

Electric Power backup systems installations and maintenance.

In house and third party software maintenance and development and implementation for all departments.

Regular feed backs from end users, department heads, third party vendors and customers for Internal and External operational improvement in service from IT department.

Technical attraction with other industry for better IT infrastructure and support development.

Daily, monthly and yearly IT department progress reports for top management.

AVANI TEXTILES LTD (Punjab) – 20th Dec 2008 to 15th Sep 2015

Head IT

Responsibilities

Project 1

Managed ERP system developed by IT department team, with frontend VB6 forms, Oracle 10g database, crystal report writer on IBM-MS windows server 2003, MS Windows OS clients.

Project 2

SAP Project Manager for implementing SAP FI/CO Module.

Colluded with the Key users to study and understand the existing business procedures and documented the “As-is processes” (SAP Blue Print)

Mapped the processes onto the SAP system and also prepared the “To-be processes” document.

Configured the FI and CO settings on the development server and transported onto the testing and ultimately to the production server after successful testing by users.

Configured Financial Accounting Global settings: Key settings being Company Code, Business Areas, Fiscal Year Variant, Document Types, and Document No. Ranges, Validations, Tax on Sales and Purchases.

Configured Extended Withholding Tax Settings.

G/L: Masters, and in business transactions-open item clearing, integration, Validations, etc.

FI-AR, FI-AP: Masters, Open Item processing settings.

Transactions – Incoming Invoices/Credit Memos (terms of payment), Outgoing Payment, Incoming Payment, Dunning, Open item Clearing, Down-payment received, Down-payment made, Bill of Exchange

Special G/L accounts (other reconciliation accounts).

Configuration of Interest Calculation

Credit Management settings - Key areas being Credit Control Areas, Risk Categories.

Bank Accounting: House Banks. Transactions- Check Deposit, Payment Transactions (manual bank statement)

General Controlling – Controlling Area.

Configured Cost Element Accounting

Cost Center Accounting – Enterprise organization, Master data – Cost Centers, Activity types, etc.

Internal Orders – Order master data – Order types, Settlement, Settlement profile, etc.

Product Costing: Performed material costing with cost estimate using quantity structure. Costing runs with bifurcation into variable and fixed cost. Analyzed costing runs. Analyzed BOM and materials type. Inventor

Tested the settings on the development server and transported the settings onto the testing server for user testing and confirmation, and transported into the production server after user confirmation.

Documented the processes using standard templates.

Imparted User-training on AR and AP processes.

General duties

Installation, Survey, Planning, Commissioning & Maintenance of complete IT infrastructure.

Installation, Maintenance of LAN/WAN System in work areas.

Installation, Commissioning and post Maintenance of Data Security systems firewall, antivirus software etc.

Installation, Maintenance of data Backup servers systems.

Installation of Repeater, data switches Stations for long distance communication.

Electric Power backup systems installations and maintenance.

In house and third party software maintenance and development and implementation for all departments.

Regular feed backs from end users, department heads, third party vendors and customers for internal and external improvement in service from IT department

Daily, monthly and yearly IT department progress reports for top management.

BHAGWANPURA SUGAR MILLS LTD – 1stOct 1997 to 15th Dec 2008

Manager Systems

Complete Technical Support CANE Management System Software, ERP developed by AKS Software Ltd, Delhi, with frontend vb6forms, Oracle 10g database & crystal report writer on MS windows server 2003, Windows XPOS clients.

Installation, Survey, Planning, and Commissioning, Maintenance of complete IT infrastructure like LAN/WAN Systems and Data Security systems firewall, antivirus software etc.

Installation, Maintenance of data Backup servers systems.

Installation of Repeater, data switches Stations for long distance communication.

Electric Power backup systems installations and maintenance.

In house and third party software maintenance and development and implementation for all departments.

Regular feed backs from end users, department heads, third party vendors and customers for internal and external improvement in service from IT department

Daily, monthly and yearly IT department progress reports for top management.

Installation, Survey, Planning, Commissioning & Maintenance of complete IT infrastructure.

Installation, Maintenance of LAN/WAN System in work areas.

Installation, Commissioning and post Maintenance of Data Security systems firewall, antivirus software etc.

Installation, Maintenance of data Backup servers systems.

Installation of Repeater, data switches Stations for long distance communication.

Electric Power backup systems installations and maintenance.

In house and third party software maintenance and development and implementation for all departments.

Regular feed backs from end users, department heads, third party vendors and customers for internal and external improvement in service from IT department

Daily, monthly and yearly IT department progress reports for top management.

INTERFACE DESIGNS ASSOCIATES PVT LTD – 1stMar 1994 to 20th May 1997

Sr. Software Engineer

Software development for PLC control systems for CNC control systems controlled by 8085 microprocessor.

Control Panel Designing

Marketing for company products – CNC machine controllers, PLC Systems, Retrofits, Data Acquisition systems

Installation & support stepper motor CNC control systems.

EDUCATION

UNIVERSITY OF MUMBAI - 1994

Four year Degree, B.E. in Computer Science & Engineering (Full Time)

INDUSTRIAL TRAININGS

Six Months Apprentice training as IT Technical Trainee

Six months APPRENTICE Training from Techno Plate Making Systems Ltd. Mumbai in EDP section. Like PC

Hardware, Software, Networking, Database Server/ Client installation, maintenance and administration, fault rectification, data base tuning etc.

SPECIAL TRAING & EDUCATIONS

SAP Finance & Controlling (FI-CO) SAP DSL ID – CIA-BP_FI-001

SOFTWARE TESTING - Three months manual and automation testing class room training

PGDIM from IGNOU

PERSONEL DETAIL

FATHER NAME : HARI SINGH

DOB : 05-12-1966

RESIDENCE : LalKothi Colony, Delhi Road,Sangrur Punjab.

BLOOD GROUP : O+

SEX : MALE

NATIONALITY : INDIAN

MARITAL STATUS : Married

LANGUAGES : ENGLISH, HINDI, PUNJABI

SALARY : Negotiable

NOTICE PERIOD : One Month

DRIVING LICENSE : NATIONAL from INDIA

Harpreet Singh



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