Nada Ramadan

Phone: 647-***-****

Email: adtzwp@r.postjobfree.com Toronto, ON

Summary

●Experience with processing and accessing confidential/sensitive information in a professional, ethical, and

●discreet manner

●Excellent verbal, written and communication skills

●Exceptional customer service and management skills

●Well organized with a focus on attention to detail

●Great team player with the ability to successfully perform independently as well

●Ability to prioritize work to meet deadlines

●Proven quantitative and analytical skills

●Comfortable working in, and adapting to, different working environments

Technical Skills

●Databases: BDMS, SWEDA, IBM, Kronos, ADP, SAGE, Dayforce: Ceridian

●Package Software: MS Office (Excel, Word, Access, PowerPoint, Project and Outlook)

Employment History

Iovate Health Sciences International Inc. Jan 2022 – Oct 2022

Human Resources – Payroll & Benefits Associate

●Full Cycle US and Canadian weekly payroll working very closely with the payroll platform provider, group

benefit providers, government agencies and cross functional internal team members

●Researching, analyzing, and administering healthcare plans and wellness programs, including medical and dental benefits to disability management and family leave

●Process timely payments and invoices for all group benefit providers (US and Canada)

●Preparation of payroll and group benefit reports for management and finance

●Facilitated employee on boarding and exit departures

●Review / track & documents compliance with mandatory and non-mandatory training, continuing education, and work assessments. This may include safety training, anti-harassment training, professional licensure, and aptitude exams and certifications

●Facilitated employee on boarding and exit departures

●Assist with the implementation of new hire orientation and employee recognition programs.

●Part of a cross functional HR Team supporting and administering and executing human resource programs

including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and

investigations; performance and talent management; productivity, recognition, employee relations; and

training and development

● Proven communication skills to respond to employment-related inquiries from applicants, employees, and

management regarding complex and/or sensitive employee matters

● Ensure compliance with federal, state, provincial and local employment laws and regulations, and

recommended best practices for both Canada and the US

●Reviewed current policies and practices to maintain compliance, as well as update and make recommendations accordingly

●Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.

Launchlife International Inc.

Academy of Learning: Franchisor Head Office 2017 - 2020

HR coordinator

●Ongoing interaction providing ongoing support and service with respect to Accounts Payable and Accounts

Receivable

●Regular reconciliations for all Client accounts

●Benefits administrator for all benefits with close interaction with benefit providers

●Full cycle payroll processing for Canadian and US company

●Franchise support/ collections

●Process billings and invoicing - regularly prepared reports for management

●Facilitated employee on boarding

●Course Beta-Tester

●Processed tax forms for employees and company jurisdictions

●liaison between franchisee’s and all third parties with mutual concerns; provided solutions and managed all resolved cases

●Assist with all accounting projects in the office, including assembling financial data for audits

●Monitor credit card charges, payment discrepancies, credits, returns and miscellaneous charges

●Maintain financial records for campuses by analyzing balance sheets and general ledger accounts.

●Assist with day-to-day operations of the Finance department, including filing, report generation and budget review

●Ensure our franchisee’s are in compliance with regulatory and in-house standards and best practices

●Develop monthly financial statements, daily cash flow, and weekly sales statements

Bayshore Specialty Pharmacy Aug 2018 – Present (part-time)

Patient Intake Coordinator

●Coordinate with the LHIN (Local Health Integrated Networks) of the North Simcoe Muskoka, Central East, Mississauga Halton and North East regions to provide medical supplies, equipment and medication to their respective patients

●Screen all orders via multiple platforms, attach patient records, prescriptions, and forms, and liaise with Bayshore pharmacists to approve medications and relevant supplies prior to assigning for data entry

●Expedite orders by date, time, location and patient condition to ensure urgent orders are prioritized and relay information to the pharmacy, warehouse and logistical departments to facilitate efficient and timely processing

●Corresponding with LHIN representatives, physicians, nurses, long-term care facilities and other healthcare practitioners and providers and patients, via phone and email, to clarify orders and resolve concerns

●Input medical order data into computerized databases and spreadsheets, organize and send orders for billing to the Finance department, sort and file completed documents

●Support staffing activity including training and assessing new employees and providing feedback on improving our recruitment and integration process

●Handle customer and LHIN complaints, investigate concerns and collect related data/documents, consolidate findings into a comprehensive report and escalate to the Quality Management department

●Inputted received prescriptions, insurance, health care provider and patient information into Microsoft Dynamics CRM as part of client intake duties

●Documented and applied changes, cancellations, and updates to client records

Metro Inc.

Customer Service Supervisor / Assistant Book-Keeper

●Unionized payroll coordinator

●Multi-department liaison (head office, human resources, management etc)

●Customer service representative

●Front-end supervisor/assistant bookkeeper

●Expertly diffused challenging customer situations

●Managed and provided job shadowing and training for new employees

●Employee monthly counselling to ensure KPI’s and policies are consistently being met and followed

●Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis

●Verify timekeeping records and consult employees about any discrepancies

●Delegate work to employees, track progress and provide constructive feedback

●Ensure employees adhere to company policies and legal regulations

●Conduct performance reviews, motivate team members and create strategies to boost productivity

2009 - 2018

Elections Canada

Central Poll Supervisor

2014-2019

●Manages the polling place and ensures that all partisan material is removed

●Confirms the accessibility of the polling place

●Ensures that polls are set up as required and that they open and close promptly at the prescribed time

●Ensures that poll workers arrive on time

●Relays information between the office and poll workers

●Replaces a poll worker that didn’t show up or is taking a break, by assuming all of their duties

●Supervises poll workers to ensure procedures are followed and forms are completed correctly

●Admits candidates’ representatives at the polling place and makes sure they are following the guidelines

●Supervises the counting of the ballots

●Manages the collection and return of ballot boxes and election materials

●Provides the returning officer with the results of the count for the polling stations in a central polling place

EDUCATION

University of Toronto

Bachelors of Arts in International Development 2012-2017

Honours Bachelor of Science in Mental Health Studies

Completing Human Resource Management Designation (CHRP)

VOLUNTEER EXPERIENCE

Executive of External Affairs- Global Youth Impact 2015-2016

●proactively and effectively engage with internal and external bodies for the success and effectiveness of the organization

●Lead fundraisers and organize initiatives

Volunteer Abroad with Youth Unlimited organization

●Taught English in Secondary and Post-Secondary institutions

Orientation Group Leader- University of Toronto

Aug 2014

●Worked with faculty and staff members, other orientation leaders, and members of the University administration to facilitate the success of new students

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