Data Entry Documentation Specialist

STEPHANIE HAMMOND

503-***-****

Forest Grove, Oregon

adtzwj@r.postjobfree.com

Looking for my next challenge! Preferably something remote or where I’m somewhat close to home working in a hybrid model. I have prior experience in compliance, project management, process improvement, incident management, management, facilitation, procedure writing, system administration, customer service, collections, fraud, credit card, retail, and operations. EXPERIENCE

SEPTEMBER 2006 – CURRENT

GENESIS FINANCIAL SOLUTIONS – WORK EXPERIENCE

• Project Manager

• Compliance Officer (Reg Z, BSA, AML, MLA, FDCPA, FCRA, and many more)

• Complaint Management, Resolution, and Response

• Incident Management and Account Remediation

• Operational Excellence and Process Improvement

• Knowledgebase Administration and Documentation Specialist

• Quality Auditor and Training Manager

• Curriculum Developer

• Operations Trainer

ACCOMPLISHMENTS

• Multiple Portfolio Conversions (DSB, USB, FECC, Swift, Signet)

• System Conversions (TSYS to Fiserv, ACI to PayPoint)

• Helping to bring up new sites (Philippines, Ohio, Texas, Arizona, New Jersey, Florida)

• Complete SOP and Procedure Rewrite

• Implementation of Processes / Programs (Retail Lending, Compliance Training)

• Credit Bureau Reporting / Metro 2 SME

• Using VBA to write macros to update accounts in TSYS and Fiserv

• Successful Implementation of Management Monitoring Programs for Back Office

• Coaching and Training for Improved Performance

• More individual awards than any other employee

JANUARY 1997 – SEPTEMBER 2006

HSBC – WORK EXPERIENCE

• Customer Service and Collections

• Data Entry and Back Office Work

• Quality Assurance Auditing and Monitoring

• Operations Coaching and Training

ACCOMPLISHMENTS

• System Conversions (TSYS to Whirl)

• Coaching Enchantments

• Training Manual Workbook

2

EDUCATION

DIPLOMA

ROOSEVELT HIGH SCHOOL, PORTLAND OR

I was in the Travel and Hospitality Program where I spent time in Hawaii as a school diplomat, spent six months in France as a foreign exchange student, and participated in many team sports that taught me to be a humble winner and gracious loser. SKILLS

• Problem Solver

• Analytical

• Dependable

• Independent

• Accountable

• Detailed

• Leader

• Creative

PROGRAMS

• Office Suites (Word, PowerPoint, Excel, One Note, etc.)

• Sales Force

• Adobe

• Visio

• Camtasia

• Snag It

• Visual Basic

• Confluence

• Dreamweaver

• Various Call Recording Systems

REFERENCES

TAMARA MURRAY

PRIOR MANAGER, 503-***-****

THANH HUYHN

PRIOR COWORKER, 971-***-****

PETER GIGOWSKI

PRIOR COWORKER, 541-***-****

AMANDA TRIPP

CURRERT COWORKER, 503-***-****

MORE REFERENCES AVAILAVLE UPON REQUEST

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