Medical Practice Manager

Lula Swain

EMR Consultant/Medical Practice Manager

Atlanta, Georgia Cell: 678-***-**** adtzvt@r.postjobfree.com

PROFILE SUMMARY

Energetic, highly motivated, and results-driven professional with experience in creating business strategies, ensuring a high standard of patient services, implementing medical practice procedures, guiding and coordinating medical staff, maintaining appointments, ordering supplies, attracting new patients, getting customer feedback, finding ways to improve practice efficiency, and overseeing billing and collections. Competent in minimizing bad debt, improving cash flow, guiding revenue cycle teams, implementing company procedures, generating reports, analyzing trends, and making recommendations to senior management. Proven ability for supervising and overseeing staff in duties pertaining to patient billing, communications with health insurance, collections, cash posting, account management, and contract analysis. Offer high-caliber entrepreneurial and leadership skills with strong background in utilizing out-of-the-box approaches in training and developing employees to foster team unity toward achievement of corporate goals and objectives.

CORE COMPETENCIES

Well versed in collaborating with Physicians to develop business strategies and patient services

Experience with efficiently managing patient complaints in respect of billing and collections

Adept at monitoring the inventory for medications and medical equipment and organize for resupply

Expertise in facilitating Revenue Cycle Operational Effectiveness and performance improvement initiatives

Oversee development of processes, work flow analysis, strategic planning, and business plan development

Impeccable verbal and written communication skills to interact with patients, teams, and stakeholders

Attention to detail, team-oriented with strong listening, analytical, and problem-solving skills

Exceptional organization and negotiation skills with ability to handle multiple tasks simultaneously

Strong Hyperspace knowledge and skills including Smart tools, Preference lists, Workflow

Technically proficient with computer systems and MS Office Suite (Word, Excel, PowerPoint)

SKILLS HIGHLIGHTS

Project Management

Medical Practice Management Revenue Cycle Management Business Processes/Improvements

Cross-Functional Leadership Strategic and Tactical Road Mapping Coordinate Billing and Collection Activities

Medical Administration Expertise Performance and Profit Optimization Retention Initiatives, Operational Analysis

Vendor and Employee Engagement Financial and Operational Reporting Evaluate Billing Processes and Procedures

Handling Financial Transactions Change Management & Increase Revenue HIPPA Compliance and Budget/Cost Control

Agile Methodologies

Technical Skills: People Soft, WBENC, CHAA

PROFESSIONAL WORK EXPERIENCE

Minority Owned Business Federal Government Contractor- Nationally Present

Ensure the techniques and strategies utilized bring change within the business’s infrastructure.

Provide consultancy to local, state, federal agencies including law enforcement agency and hospitals.

Bridge the communication gap between businesses, communities, and the industries they serve.

Open an active ongoing line of communication to minimize & eliminate the risk of miscommunication between all involved parties.

Medical Practice Manager – Northside Hospital, Atlanta, GA Nov 2016 – Present

Act as the onboarding liaison for Human Resources Recruiter, for all staff being considered for employment.

Assist with educating all newly hired physicians, and office personnel regarding scheduling and pre- registration processes.

Increase retention resolution and improve staff morale with positive coaching, effective communication and team leadership.

Optimize technology, standardize processes and procedures, identify and resolve workflow issues, and create job descriptions.

Supervise 150 employees, conduct annual evaluations, providing insight to the physicians and all staff of changes within the organization and higher Leadership concerns and newly implemented protocol information and analysis.

Patient Access Supervisor – DeKalb Medical Center June 2005 – May 2017

Performed Emergency Room registration, admission, pre-admission, pronouncements, and discharge functions for all patients.

Over saw and streamlined billing and collection processes accurately into the Epic system.

Planned and implemented quality assurance for all Medicaid, Medicare and Commercial billing processes.

Provided projections and reports for billing modules resulting in billing optimization.

Monitored the effectiveness of collection efforts and maintained billing within the Revenue Cycle policy timeframe.

Tracked, monitored and provided action to improve timing of process completion/accuracy metric to meet established goals.

Familiarity with CMS 1500 billing, clearing houses, denial management and appeals.

Proven track record for strong Leadership skills, specifically in improving process efficiencies and utilizing analytics in problem solving in the healthcare billing field.

Knowledge if medical terminology and insurance claim adjudication.

Cerner Go-Live Consultant – Madigan Army Medical Center, Seattle, WA Sep 2017 – Nov 2017

Supported clinicians and nurses in the documentation of progress notes.

Provided elbow to elbow support with physicians, nurses, and front desk staff.

Provided support on Power notes and med reconciliation, supported nurses with quick orders and message center.

Cerner Go-Live Project Manager – MedStar Georgetown University Hospital, Washington, DC July 2017 – Aug 2017

Provided support on Millennium, Power charts, Power notes, and med reconciliation.

Supported clinicians and nurses in the documentation of progress notes.

Assisted nurses and physicians with MPages, Dynamic Documentation, Quick Orders and Message Center.

Epic Go-Live Consultant (Ambulatory/Orders) – Mayo Clinic, Onalaska, WI July 2017 – July 2017

Provided support with Inbasket (sending, completing, done, signing encounters).

Provided assistance in Chart Review and making use of the filter options available for easy access.

Assisted with routing documents or encounters to PCP using Epic’s communications function/activity screen.

Supported Physicians on how to use wide screen and to display “Chunky” buttons to better document encounter within Epic.

Epic Go-Live Project Manager (Ambulatory Expert) – Holy Cross Health, Harrisburg, PA May 2017 – June 2017

Assisted nurses with placing, pending and routing orders to providers.

Provided support with Inbasket (sending, completing, done, signing encounters).

Worked closely with Credentialed trainers and builders to report system issues.

Supported medicine reorders and setting up correct pharmacies and mail orders and ensuring orders are set to normal or print.

Cerner Go-Live Consultant – Union Hospital, Terre Haute, IN Mar 2017 – Apr 2017

Provided elbow-to-elbow support float for all departments.

Provided support in Viewing, Customizing the Orders workspace and the Orders Band in medication List.

Assisted in Signing orders, create a favorite folder, add orders to favorite, placing orders from a favorite folder, and deleting orders from a favorite folder.

Epic Go-Live Project Manager (Ambulatory) – HSHS St. Joseph Hospital, Chippewa Falls, WI Feb 2017 – Mar 2017

Provided elbow to elbow support to nurses to navigate through hyperspace.

Helped nurses with placing orders, reviewing outside medications, modifying orders, and pending order.

Assisted pharmacist with changing medication scheduled times, change frequency and change medication dose.

Epic Go-Live Consultant (Ambulatory) – North Shore Medical Center, Salem Hospital Jan 2017 – Feb 2017

Assisted with adjusting prescriptions routing as it related to patient request (mail-in, normal, print).

Provided a comprehensive description of the MAR, how to adjust scheduled time and frequency.

Supported providers on how to place follow-ups & LOS and to add quick buttons for frequent use such as 99213, E1 etc.

PRIOR EXPERIENCE

Epic Go-Live Consultant (Call Center) – Integris Health Oklahoma City, Oklahoma Oct 2016 – Nov 2016

Epic Go-Live Consultant (Ambulatory & Cadence) – Sentara Martha Jefferson Hospital, Charlottesville, VA Sep 2016 – Oct 2016

Cerner Go-Live Consultant – Dignity Healthcare Network, Merced, CA Aug 2016 – Sep 2016

Epic Go-Live Consultant (Ambulatory) – Wheaton Franciscan Healthcare, St. Francis Hospital June 2016 – July 2016

Epic Go-Live Consultant (ClinDoc) – Alamance Regional Hospital Greensboro, NC May 2016 – June 2016

Cerner Go-Live Consultant – St Mary Medical, Long Beach, CA Apr 2016 – May 2016

Cerner Go-Live Consultant – LA Hospital, Los Angeles, CA Mar 2016 – Apr 2016

Cerner Go-Live Consultant – Emory Healthcare, Atlanta, GA Feb 2016 – Mar 2016

Epic Go-Live Consultant (Ambulatory) – Marion General Hospital, Marion OH Jan 2016 – Feb 2016

Epic Go-Live Consultant (Ambulatory) – Doctors Hospital Columbus, OH Nov 2015 – Dec 2015

Cerner Go-Live Consultant – Methodist Hospital of Sacramento, Sacramento, CA Oct 2015 – Nov 2015

Epic Go- Live Consultant (Ambulatory and Cadence) – Grant Medical Center Columbus, OH Sep 2015 – Oct 2015

Cerner Go-Live Consultant – San Bernardino Regional, San Bernardino, CA Aug 2015 – Sep 2015

Epic Go-Live Consultant (Ambulatory) – St. Francis Hospital, Tulsa, OK July 2015 – Aug 2015

Epic Go-Live Consultant (Ambulatory) – University of North Carolina Hospital, Chapel Hill, NC June 2015 – July 2015

EDUCATION

Bachelor of Business Administration – University of Cincinnati May 1995

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