Service Representative Customer
Resume:
Audrey Smith
*************@***.***
Summary:
●Experienced, results-oriented Customer Service Representative with ability to work in a fast-paced customer response center environment.
●Possess effective communication, organizational, and multi-tasking skills securing account retention.
●A motivated and team oriented individual possessing a high level of confidentiality, as well as good judgment, focus on detail, and ability to relate to people at all levels.
Skills:
Microsoft Word, Access and Outlook along with excellent customer service and telephone skills
Education:
●Housatonic Community College, Bridgeport, CT - 1 year
●New York Academy of Theatrical Arts, New York, NY - 1 year
●Data Institute, Fairfield, CT - Computer Skills
Experience:
Johnsons Service Group/Septa Transportation
Customer Service Reduced Fare Rep
Input Data for Senior's get free bus key card to travel free on Septa, buses, trains, trolleys and the regional rail 24 hrs a day at no cost to them reduced fares for people in the ADA population and reduced fare for people to travel on CCT for Medical appointments, shopping etc.
The Carney Group/Company Voice Oct 21 – Nov 21
BCBS of South Carolina
CSA inbound calls for members regarding their enrollments and health care plan information and premium, find providers, send ID cards etc.
Johnson Service Group/Septa Transportation June 20 – Jan 21
Temperature Screener
Responsibilities:
Check employee’s temperature per CDC protocol and Septa’s Safety Department, record employee information if temperature is high and provide Covid-19 information.
The Carney Group/Company Voice May 19 – Aug 19
Customer Service Representative
Responsibilities:
Answer inbound calls regarding status of medical records and receipt of request for records for attorney’s, insurance companies, social security and personal request.
Primary Staffing/NRG Feb 19 – Apr 19
Data Base Administrator
Responsibilities:
Data base cleanup for the systems conversion, updating customer accounts, canceling accounts, changing service on customer accounts sending emails to test new email platform, approving customer courtesy checks.
The Carney Group/ Company Voice Dec 18 – Feb 19
Customer Service Representative
Responsibilities:
●Answer in bound calls for Flagstar Bank/ former Wells Fargo new customers provide available balance and transaction information, file disputes and add travel notes on accounts update customer information, order checks.
●Explain the protocol to close accounts, unlock passwords for online banking walk customer through first time registration for online access for App on phone and computer online banking.
Cigna Health Spring Sep 18 to Nov 18
Customer Service Tier 1 Agent
Responsibilities:
●Answer Inbound/Outbound calls for potential Medicare Advantage members per screening calls asking qualifying questions to meet Cigna Health spring /CMS protocol for Medicare Advantage Plans.
●Provided information for plan coverage in their area and locate participating providers and facilities.
●Input demographics sent out benefits books for 2019 and the gift offer.
●Locate gyms for the Silver and Fit program.
●Remained complaint with HIPAA state and federal guidelines.
BNY Mellon Jul 17 – Feb 18
Customer Service Rep
Responsibilities:
●Answer inbound calls from HSA and Fidelity debit card holders reissue cards, cancel, status cards lost, active, set-pin numbers, card balance information, transaction information, file fraud and dispute claims, provide card status, set-up.
●Apple pay, and add travel advisory on accounts provide card limits, transaction limit, cash advance limit.
Contemporary Staffing /Company Voice Nov 16 – Apr 17
Customer Service Intake Specialist
Responsibilities:
●Answer inbound/outbound calls for people trying to get their disability benefits from Social Security.
●Collect data to per qualify them for the legal analysis at Disability Justice.
Smith & Solomon Commercial Driver Feb 16 – Nov 16
Admission Representative
Responsibilities:
●Answering inbound calls and making outbound calls from web inquires.
●Providing information about the training and enrolling the students taking payments.
●Putting graduation packages together, job placement working with trucking recruiter.
Independence Blue Cross Mar 14 – Sep 15
Customer Service Payment Specialist
Responsibilities:
●Answer inbound calls from consumer and commercial members to take payments for their premiums and answer questions regarding their invoices, advise them of the protocol to follow to cancel their health care coverage with IBC and the Market Place.
●Tech support walk the members through ACH set-up on the IBC website.
Trion Oct 13 – Jan 14
Customer Service Benefits Advocate Representative
Responsibilities:
●Answer inbound /outbound calls from participants of major clients with insurance benefits questions and help them with open enrollment for their new benefit year advise them about the protocol for spending accounts FSA, HCRA, DCRA, HSA and Cobra.
Cardionet Jul 10 – Dec 12
Customer Care Educator Representative
Responsibilities:
●Inbound/Outbound calls to patients to activate the Mcot Heart Monitor and educate patients how to use the monitor and troubleshooting monitor and sensor, record baseline test to ensure accurate heart monitoring in the monitoring department.
Princeton One Mar 10 – Jun 10
Contract Customer Service Representative
Responsibilities:
Provided very confidential customer service for high profile fortune five hundred company employee's and retiree's
Corporate Call Center, Blue Bell, PA Nov 07 – Mar 10
Customer Service Representative
Responsibilities:
●Provided extensive customer service within a high-volume Customer Response Center handling inbound calls daily with accurate information regarding Medicare Part D and Medical Supplemental Plans.
●Assisted members to make informed decisions on selecting health insurance coverage.
●Remained compliant with procedures, state regulations and HIPAA disclosure guidelines
●Handled highly confidential data in a fast-paced environment.
●Made outbound confirmation calls for seminars.
●Sears Rebates center answer very high- volume inbound calls from Sears’s customers regarding their rebate payments, and assist customers with online rebate enrollments.
●Highmark Blue Cross Blue Shield AEP Medicare enrollment.
Customer Service Sales Representative
Responsibilities:
●Antenna Star Satellites, Inc., Upper Darby, PA Mar 04 – Mar 07
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●Answer inbound sales calls and service calls explaining Dish network and Direct TV Service, equipment, service packages, and set-up installation
●Follow-up on QA calls with customer checking on their installation
●Inquired on how the customer is adjusting to the new equipment and service
Check Point Communications Answering Service, Greenville, NC Mar 03 – Aug 03
Telephone Operator
Responsibilities:
●Answered inbound calls for Doctors, Lawyers, Home Health Agencies, Locksmiths, Resorts, and Funeral Homes Handled outbound calls and paging for clients
Davenport Exteriors, Greenville, NC Aug 02 – Jan 03
Telemarketing Representative
Responsibilities:
●Outbound Calls to homeowners offering them home improvement, replacement windows, doors and sunrooms
●Handles calls for underpinning for trailers
United Rentals, Greenwich, CT Jul 00 – Nov 02
Customer Service Representative
Responsibilities:
●Answer inbound calls for customers looking for equipment rentals and rental pricing
●Locate stores with heavy equipment
Cendant Corporation, Trumbull, CT Sep 97 – Dec 99
Customer Service Representative
Responsibilities:
●Answer inbound calls in the Customer Retention Department from members that requested discontinuance of their membership with Shoppers Advantage, Netmarket, Travel Advantage, and Auto Advantage
●Offered gifts and credit to their account to retain their membership
Prior Relevant Experience
Cablevision, Bridgeport, CT
Responsibilities:
●Customer Service Representative for Cable Company.
●Oxford Health Plans, Norwalk, CT
●Customer Service Supervisor for leading healthcare group.
Contact this candidate