William Williamson

*** **** ***** ******

Paris, Illinois 61944

217-***-****

adtzur@r.postjobfree.com

Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Enjoy customer care and complaint resolution for customer satisfaction. Reay to make an immediate contribution to your organization.

Experience

Automotive Center Manager

Walmart Tire and Battery - Crawfordsville, IN, Savoy, IL, Champaign, IL April 2001 - August 2003

● Worked with automotive sta to complete tasks.

● Participated in ongoing training to enhance my job skills and knowledge as well as ongoing training of mechanics and sales sta

● Respond quickly to meet customers' needs and resolve problems.

● Met deadlines while maintaining high-quality deliverables.

● Performed routine and scheduled maintenance services.

● Performed general maintenance and repair.

● Collaborated with departmental leaders to establish organizational goals, strategic plans, and objectives

● Troubleshooted minor problems and reported larger technical issues.

● Conducted sta meetings to relay general information or to address specific topics.

● Developed departmental objectives, budgets, policies, procedures and strategies.

● Provided product information and resolved concerns to assist customers.

● Adhered to quality and service standards to support operational goals.

● Provided e cient and courteous service to customers at all times.

● Assisted with new hire orientation and training. Automotive Center Manager

Sears Tire Group - Danville, IL

February 2000 - April 2001

● Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.

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● Represented business in the marketplace and developed relationships with key accounts to promote and market business.

● Implemented revenue strategies through statistical analysis.

● Addressed and resolved client or customer inquiries to foster superior standards of service.

● Developed the existing team into a high productivity, results-oriented unit through creative initiatives.

● Executed productivity benchmarks across departments to maximize company revenue.

● Implemented and developed operational standards, policies and procedures.

● Oversaw personnel to maintain adequate sta ng and minimize overtime.

● Facilitated month-end closing processes, invoicing and journal entries.

● Conducted monthly meetings to create business plans to drive successful monthly business.

● Conducted quality, timely performance feedback and performance appraisals.

● Created weekly schedules based on predicted sta ng needs, budgets and employee requests.

● Administered annual operating and capital budget to facilitate profitability.

● Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.

● Reviewed monthly financial results with partners to identify opportunities to improve profitability.

● Developed training modules and documentation to train sta .

● Led and directed team members on e ective methods, operations and procedures

● Minimized sta turnover through appropriate selection, orientation and training.

● Identified operational process ine ciencies to recommend necessary improvements. Tire Changer

Sears Tire Group - Danville, IL

April 1996 - February 2000

● Cleaned sides of whitewall tires.

● Raised vehicles using hydraulic lifts

● Used rubber mallets, pry bars and mechanical tire changers to remove old tires and mount new ones.

● Assisted mechanics and performed various mechanical duties, such as changing oil and checking and replacing batteries.

● Cleaned and tidied up shop and organized stock.

● Repairing punctures in radial/tubeless tires gluing rubber patches internally to seal puncture.

● Replaced valve stems and removed puncturing objects.

● Reassembled tires onto wheels and rims.

● Identified tire size, mounted and inflated tires.

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● Placed wheels on balancing machines to determine counterweights required to balance wheels.

● Hammered required counterweights on wheels.

● Rotated tires to di erent positions on vehicles using hand tools and pneumatic(air) tools.

● Ordered replacement tires.

● Glued(rubber cement) tire patches over ruptures in tire casings.

● Located punctures in tubeless tires by visual inspection and by immersing tires in water baths and locating bubbles.

● Unbolted and removed wheels and tires from vehicles using lug wrenches and pneumatic tools.

● Inspected tire casings for damage, such as holes and tears.

● Remounted wheels onto vehicles.

● Prepared rims and wheel drums for assembly by scraping, grinding, and sandblasting. Education

June 1987

Paris High School - High School Diploma

Feb 2005 -Nov 2013

Lake Land College - 3 Vocational Certificates and many academic classes Skills

● Sales Tracking

● Finance and Accounting Oversight

● Hiring and Onboarding

● Business Leadership

● Department Oversight

● Goal Attainment

● Program Optimization

● Performance Monitoring and Evaluation

● Administrative Management

● Human Resources Oversight

● Policy Development and Enforcement

Certifications

Basic Automotive Vocational Certificate

4

Advanced Automotive Vocational Certificate

Business Management Vocational Certificate

Awards

Finished all may classes with a 3.97 gpa

Awarded Summa Cume Laude Honors

y

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