Residential Specialist Operations Manager

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Jeff Welch

Phone: 314-***-**** Email: **********@******.***: LinkedIn - Jeff Welch

Operations Director/Manager

A versatile, enthusiastic, and performance-driven Operations-Management Executive with expertise in building/optimizing organizational processes, measurement structures, and infrastructure to optimize business results in national technology and service operations, including the commercial, manufacturing, and retail/service sectors. A highly skilled strategist who transforms strategic plans into workable solutions and benchmarks performance against key operational targets. An expert with a high level of business development specialization can create an atmosphere that supports positive revenue generation. Possess an aptitude for defining the business mission and integrating resource strengths to deliver impeccable performances with remarkable organizational and planning skills. A proven leader with an extensive scope of responsibility, proven success, and track record of delivering optimal results in high-growth environments through initiatives that exceed operational performance targets and yield measurable outcomes in operational improvements, cost reductions through improved process performance, reduced product- development time and productivity gains.

Effective team leader with active coaching, mentoring, and training skills and possess the multi-task capacity to work independently and in a team with the flexibility to meet shifting goals and tight deadlines. Possess excellent customer relationship management experience, recognized as an out of the box thinker who generates innovative ideas to solve everyday problems. Exceptional leadership skills with the vision to drive the department can work under pressure in strict deadlines with excellent organizational, problem-solving, written, and verbal communication skills, with extraordinary focus and follow-through abilities. Skill Areas: Outstanding Communication Skills Detail-Oriented Multi-Tasking Results-Oriented Leadership Skills Project Planning/Execution Operational Process Analysis Strategic Planning Organizational Design and Development Productivity and Efficiency Improvement Customer Satisfaction Multi-Site Operations Process Redesign Change Management Performance Management Total Quality Management Continuous Improvement of Operational Processes/Standards Cross-Functional Team Leadership P&L Management Revenue Goal/Growth Attainment Negotiation and Persuasion Training and Leadership Development

Problem-Solving Decision-Making Planning and Deployment of Operational Assets Operating Infrastructure Operational Documentation

PROFESSIONAL EXPERIENCE

JC Technologies LLC (Mar 2020-Present)

President/Owner

• Accountable for providing commercial and residential I.T. and remodeling solutions for St. Louis, MO, and surrounding counties.

• Reviewed plans and specs during the schematic design of pre-construction.

• Obtained building and specialty permits from local jurisdictional agencies.

• Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues.

• Performed regular job site observations to provide direction for all general contractor personnel.

• Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives.

• Oversaw the entire building turnover process, while enhancing communication between all construction management.

• Determined the project schedule, which included the sequence of all construction activities.

• Prepared regular interval progress reports.

• Offered technical assistance to service providers.

• Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions.

• Avoided construction delays by efficiently following through with all site inspections in a timely manner.

• Implemented systems to improve process efficiency and reduce the project duration.

• Scheduled all contractors and materials deliveries.

• Trained and promoted continued education for all onsite crew members.

• Project Manager

• Superb Management Skills

• Cost Control

• Hand Tool Operation

• On-Site Personnel Safety

Jeff Welch

Phone: 314-***-**** Email: **********@******.***

2

• Site Safety Coordinator

• Building Codes

• Project Superintendent

• Effective Communication

• Change Order Requests

• Residential Specialist Organized

• Blueprint Fluency

Zutek LLC. Kansas City, MO (Sept 2016-Mar 2020 -Pandemic) Promotion - Divisional Operations Manager

• Oversaw regional and project managers to execute both project and service management duties for 28 states in the Midwest and the Western United States.

• Recruited and developed 55 W-2 employees and contractors for the division.

• Established and controlled budgets for operational and capital projects in the field of responsibility and assists other departments with cost planning.

• Prepared and implemented annual budgets for operations and investments, as well as demands for capital expenditures.

• Established project processes and partnerships with a Fortune 1000 hospitality company that culminated in more than 450 site visits in 30 days for successful projects.

• Oversaw the development of all staffing tasks for six regions, including recruiting, hiring, evaluating, and promoting middle and senior-level staff.

• Developed training and staffing programs for all new technologies acquired throughout the region resulting in an overall time savings of 20 percent per installation

Zutek LLC. / Installation & Service Technology (later acquired by Skinny I.T.) Kansas City, MO/ Frisco, TX Promotion - Regional Operations Manager (May 2017-Aug 2018)

• Performed all managerial duties for nine states located in the Midwest and the Western United States.

• Led 20+ employees and contractors from sales handoff to project and implementation and completion to execute all front-side company-based operations.

• Reviewed and reconciled all regional expenditures, employee expenses, and payroll resulting in a 10 percent annual cost savings.

• Identified areas of improvement and implement measures to bring consistency in onsite and regional workflow resulting in a 15 percent reduction in expenditures over the first twelve months.

• Performed all staffing tasks for the region, including recruiting, hiring, evaluating, and promoting middle and senior-level staff. Zutek LLC. / Installation & Service Technology (later acquired by Skinny I.T.) Kansas City, MO/ Frisco, TX Director of Business Development (Sep 2016-May 2017)

• Operated with high-profile Fortune 1000 clients to increase sales by designing services and goods delivery processes and procedures.

• Performed presentations to potential customers both in-person and via teleconference using both internal and third-party tools.

• Developed new business in existing technologies as well as expanding the companies limits into new technology spaces.

• Oversaw sales team with $10 million revenue development projection and exceeded those projections by 15 percent.

• Attended and presented at multiple technology trade shows, including NRF (National Retail Federation) and DSE (Digital Signage Expo).

• Designed and implemented processes to enhance sales productivity through pipelines, CRM tools, and targeted education. Increased viable lead generation by 20%.

Retail Technology Group Fenton, MO (Feb 2013-Aug 2016) Senior Director of Business Development (Nov 2015-Aug 2016)

• Worked with high profile Fortune 500 customers to maximize revenues by developing processes and procedures for delivery of services and goods.

Jeff Welch

Phone: 314-***-**** Email: **********@******.***

3

• Oversaw ten employees and $32 million revenue projection in driving process improvements throughout the operation, policy issuance, billing, and customer service. Orchestrated project teams in improving business processes and ensuring optimum performance.

• Provided ongoing operational process analysis, mitigated “scope creep,” communicated project status, and identified and resolved operational issues and constraints.

• Developed multiple hardware maintenance program options for CIO approval.

• Managed project resources, progress, completion timeframes, and budget while exceeding key operational performance targets, with results that include: 180 percent revenue growth of targeted and 15 percent reduction in operational costs accounts. ADDITIONAL EXPERIENCE

Senior Director of Operations Retail Technology Group Fenton, MO (Dec 2014-Nov 2015) - Promotion Director of Special Projects Retail Technology Group Fenton, MO (Apr 2014-Apr 2015) - Promotion Director of Technical Services Retail Technology Group Fenton, MO (Feb 2013-Apr 2014) Regional Operations Manager Installation and Service Technology Kansas City, MO (Jun 2009-Jan 2013) PROFESSIONAL DEVELOPMENT & CREDENTIALS

Education

• Associate of Arts, Jefferson College, Hillsboro, MO, 2003

• Continued Education in Management - Information Systems, University of Missouri, Saint Louis, 2003-2004 References Available Upon Request

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