Data Entry Customer Service
Resume:
Tina Carter
**** ***** *** *******, **, *****
*******@*******.***
I have strong organizational, time management and problem resolution skills. Detail oriented with a keen ability to recognize discrepancies; maintain a good memory. Exceptional research, analysis and accounting abilities. Highly self-motivated with demonstrated planning and multitasking skills. I am a hard worker and always willing to learn more.
CAREER OBJECTIVE
A career opportunity utilizing my knowledge and skills to promote company growth while continuing to develop professionally.
Skills
• Exceptional written and oral communication abilities.
• Proven leadership and managerial skills.
• Goal oriented.
• Proficient with Word, WordPerfect, Excel, QuickBooks and PowerPoint.
Detailed oriented, Reliable.
Ability to work independently and in a team environment.
A passion for the customer and ability to deliver exceptional customer service on a consistent basis.
Strong problem solving and decision-making skills.
Capability of working in a fast-paced environment and showing a genuine interest in satisfying the customer, while meeting our service performance standards and goals.
Experience:
7/19 to 1/20
Seasonal Quality Assurance Supervisor
Establish and maintain a strong working relationship with the Contact Center teams. Train, motivate, monitor and coach agents’ performance to improve productivity and quality. Develop proficiency in performing all tasks performed by agents. Assess, plan, and drive workload within the team to ensure adherence to agreed levels of work. Ability to lead and manage cross functional teams both on-site and virtually. Develop strong professional partnerships and relationship.
8/15 to 12/22
Quality Assurance Specialist
Provides feedback to leadership on employee coaching, training and development to enhance behaviors that lead to excellent customer experience, demonstrated active listening skills, particularly attention to detail, patience and objectivity, gained customer insights through monitoring and reviewing direct customer feedback, utilized effective time management and prioritization skills to accurately and efficiently complete all workload, balancing competing priorities and proactively communicating status to leader, conducted peer to peer coaching and also supported CAS with escalations and assisting agents.
8/13 to 1/16 Customer service Consultant Tier II Gap Inc.
Deliver a superior customer experience, demonstrate exemplary customer service skills in every interaction, manage customer inquiries by providing product information and processing orders, utilize effective time management and prioritization skills in order to handle a high volume of calls in a fast-paced environment, effectively de-escalate customer issues using empathy and conflict resolution skills, ability to identify and report any critical or reoccurring customer service issues to a supervisor, work in a team focused environment, demonstrate professional communication. Currently taking all Markets US, Canada, EU Old Navy calls from Gap, Old Navy, Athleta, Intermix, Gift cards, work Alerts (price adjustments and reroutes)
2/05 to 4/09
Accounts Receivable Manager/Administrative Assistant, Rafael Lumber
Managed all aspects of the office including such things as ordering back office supplies, preparing for payroll, data entry, and filing. Participated in and coordinated a wide range of projects involving billing on a monthly cycle, organizing incoming and outgoing mail, managing the office filing system as well as general accounting duties such as daily deposits, general ledger, petty cash handling, billing, account setup, HR essential duties including Application review, data entry, schedule interviews, assist in the completion of new hire paperwork, requesting background checks, identify critical HR issues, and customer service.
EDUCATION:
Diablo Valley College 9/03 to 8/04
Accounting Courses
REFERENCES: Available upon request.
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