Julene Duncan

A highly proficient employee seeks an

office manager position with an

opportunity to maximize efficiency of

employees and stimulate company

growth through my proactive efforts,

excellent time management, and superior

coordination skills.

Experience Education

2018 - Present

Receptionist, Mammoet – Cambridge, Ontario

• Receptionist for two companies: Mammoet & Nutreco Trouw Nutrition

• Welcoming guests, customers, and employees, in line with applicable policies and safety regulations, to ensure that calls, guests, customers and employees are received and/or referred in a professional manner

• Handling all in- and outbound telephone calls

• Creating purchase orders using SAP system

• Assisting payroll with union cheques, family responsibility cheques, health benefits cheques

• Assisting Accounts Payable using Readsoft system

• Creating waybills for FedEx and Cardinal courier

• Aiding Human Resources with setting up interviews and references checks for new hires

• Booking of hotel reservations, reservations for VIP dinners, arrange catering for in office breakfast and lunch meetings

• Ensuring that meeting/boardroom is set up for meetings Major accomplishments:

• Began the position on contract in July 2018 and hired full-time in February 2019

• Very positive employee evaluations for all four years of employment

• Invited to participate in Toastmaster programs

• Elevated to Receptionist for both Mammoet and Nutreco Trouw in February 2020

• Fulfilled full office responsibilities while most employees teleworked during the COVID-19 pandemic

November 2017 – May 2018

Master Files Associate and RSR Settlement, Bimbo

Bakeries USA – Cambridge, Ontario

• Maintained and update files

• Performed data entry using AS400 system

• Prepared customer and route aging report and communicate outstanding balance to field sates

• Processed and applied NSF cheques

March 2017 – September 2017

Claim Examiner, Alliance Global Assistant – Kitchener, Ontario

• Reviewed and adjudicated out of country medical claims

• Verified coverage, policy types and policy guidelines

• Requested additional medical records for review

Insurance Related Courses:

LOMA 280 – LOMA 290 – ACS 100 - ICA

MS Word & MS Excel – Skills

Upgrade Course

Centennial College of Applied Arts &

Technology – Toronto, Ontario

Pastry & Pastry Arts

George Brown College Hospitality &

Tourism Center – Toronto, Ontario

Diploma in Medical Office &

Laboratory Assisting

triOS College Business Technology

Helthcare – Toronto, Ontario

Skills

• Creativity

• Leadership

• Organization

• Problem solving

• Teamwork

Contact

606-680 Saginaw Parkway

Cambridge, Ontario

N1T 0E3

519-***-****

adtzsk@r.postjobfree.com

March 2017 – September 2017

Office Manager, Axxon Packaging Group, Ltd. –

Cambridge, Ontario

• Developed and maintained effective relationships with clients and vendors, ensuring ongoing client satisfaction

• Responded to inquiries via telephone and email concerning order status

• Managed accounts payable, receivable, and prepared payroll for 30 employees

• Prepared vendor accounts by reconciling monthly statements and related transactions

• Set up purchase orders and charge rates for weekly billing

• Processed client billings and accounting

• Supported company operations by maintaining office system

• Reviewed daily open order report with Plant manager to ensure shipped date

June 2010 - Present

Owner/Operator, Say Cheese…Cake – Cambridge, Ontario

• Prepare and bake cakes and pastries for weddings, birthdays, and other special events

• Wrap and package items for delivery or pick up

• Ensure compliance with food safety standards

• Decorate cakes using a variety of icings and toppings August 2004 – June 2011

Monthly Premium Administrator & Claims Service

Representative, CUMIS Insurance – Burlington, Ontario

• Administrated the Monthly Premium (MP) Product which involved insurance coverage, billing, account reconciliation, cancellations, and refunds

• Provided efficient and highly responsive service to customers and internal business partners. Dealt with a wide variety of functions related to the MP Product and services

• Reviewed claims cancellation report and processed cancellations as required

• Maintained an up-to-date account of all outstanding errors

• Processed banking system code changes due to credit union mergers and acquisitions

• Provided members with clear information on their claim and accurately updated files with relevant details

• Conducted follow up calls to members and credit union representatives in a pleasant and timely manner

May 2001 – May 2002

Citation Editor, Lexis-Nexis – Markham, Ontario

• Edited / updated judicial decisions and cases prior to inputting in electronic database

• Researched judgments manually and electronically using different resources

• Verified data and cross-references

Contact this candidate