JORGE BOFILL

Miami, FL ***** adtzr8@r.postjobfree.com

305-***-**** linkedin.com/in/jorgebofill

LEADERSHIP PROFILE

Sr. Level Technology and Project Management Professional with extensive experience in overseeing global Technology Infrastructure Solutions Implementations and Strategic Applications Direction, leading IT operations and large-scale development teams. Strong background of experience in Operations, Finance and Supply Chain. Bottom-line focused, utilizing a strong combination of business acumen and hands-on technological expertise that ensures planning, direction, and design that fosters financial growth and stability. Other strengths encompass:

Operational Management/Administration Technology Infrastructure Solutions Inventory/Supply Chain Systems

Major Applications/Systems Implementation Championing Innovation/Reengineering Budget/P&L Accountability

Team Building and Leadership Process Improvement/Best Practices Project Management

Enterprise Resource Planning (ERP) Systems Regulatory Compliance/Audits Risk Identification/Mitigation

Quality Assurance/Control Service Level Agreements (SLAs) Information Security Proven record of transforming traditional operations through the infusion of technological enhancements with expertise in leading the high-tech design, development, integration, implementation and operations of leading edge technology. Expertise in assessing best practices, emerging technologies, and their impact on business objectives/strategies to allow the company to compete more effectively. Exceptional team builder, motivator and technical mentor who leads by example. Key member of the management team and highly involved in future business direction. Bilingual: English & Spanish. Conversational Portuguese. PROFESSIONAL EXPERIENCE

MICROSOFT CORPORATION 03/2017 - PRESENT

QA Project Manager, Service Delivery Excellence

Key member of an elite group within Microsoft that ensures service delivery excellence on multimillion dollar projects for Fortune 100 clients. Emphasis on ensuring all project teams are in compliance with company standards and client requirements while completing client engagements, maximizing project profitability, and instituting best practices for project teams.

Select clients include GE, Dow Chemical, Walgreens, CVS, Eli Lilly, Ford Motors, Humana, and NTT Worldwide.

Effectively manage risk during the deal review and approval phases of all assigned services engagements.

Proactively identify, respond to and address risks. Assign effective and 'SMART' Conditions of Approval.

Address financial targets in deal executive summary, highlight where pricing falls below target and include business justification for discount or low sold margin.

Enable deal velocity by encouraging and influencing the use of Standard Offerings. Balance risk/velocity and apply the right level of urgency based on business needs.

Support and participate in Service Quality Assurance (SQA) programs and initiatives including SQA launch.

Work with Portfolio Leads as an SME for programs and initiatives. DUTY FREE AMERICAS 07/2006 - 02/2017

Global Project and Technical Support Manager

Held complete responsibility for all aspects of implementation and support of large, complex application implementation and enterprise systems support for stores and corporate users. Involved in the full life cycle on large scale projects involving product implementations modeled to specifications to assist stores in maximizing their operational capabilities and efficiencies. Accountable for innovative business consulting, ROI analysis, business process reviews, systems integration, testing, launch, reengineering, application support, user training, and data conversions. Managed and mentored a staff of 52 and held full P&L accountability.

A highly visible position with a diverse span of responsibilities critical to the company's long-term market position, operating efficiency and bottom-line performance.

Participated as member of IT team in establishing governance processes of direction and control to ensure that objectives were achieved, risks were managed appropriately and company resources were used responsibly.

Established retail supply chain expertise to more effectively support the business and user community. (Cont. P2) Jorge Bofill Page Two

PROFESSIONAL EXPERIENCE

DUTY FREE AMERICAS - (CONTINUED)

Provided leadership, coaching, and mentoring to teams to achieve business objectives with a focus on continual process improvement and ensuring a customer-focused IT organization.

Oversaw projects supporting POS, back-office and headquarter requirements, supply chain management, inventory control management, and accounting/financial controls.

Championed the implementation of the Warehouse Management System (IntelliTrack Project) and POS systems (SAP/Triversity).

Managed the 24/7 Global Technical Helpdesk and consumer calls including the Hong Kong and Macau operations.

Oversaw all telecom services and providers nationally.

Established a $100MM business venture in Macau, China by implementing the first Microsoft retail business software in China. DISCOVERY NETWORKS/COMSYS 03/2005 - 06/2006

Global Project Manager

Accountable for spearheading multi-million dollar ERP implementations and providing global release support on weekend implementations. Led the design, planning, testing and implementation of complex projects involved in the full life cycle of technical implementations modeled to company specifications.

Coordinator of the business modeling and requirement gathering for the global implementation of a broadcast media front-end application (IBMS) with an interface via Web-Sphere into an SAP back-end with both applications running in a large UNIX environment on Oracle databases.

Served as a key liaison between Discovery Network and the COMSYS organization.

Worked with the Finance & Accounting corporate division on all GAAP requirements and SOX compliance issues or questions.

In collaboration with the Global IT Director, successfully deployed the first International Broadcast Management System, which provided absolute visibility of all spots available to book advertisement opportunities worldwide.

Consistently managed projects for engagements to ensure quality project deliverables and milestones were met. TELEFÓNICA USA 03/2003 - 03/2005

Global Technology Account Director

Directed the Technology Provisioning and Global Account Management process for Fortune 500 and Latin American Global 100 accounts encompassing all telecom equipment and services. Accountable for sales, operations, IT project management, and account management. Managed a team of 13 including global account managers, pre-sales engineers, and technical consultants promoting managed data outsourcing services, disaster recovery programs, web hosting, international frame relay, and virtual private network solutions. Administered a $15MM budget and held full P&L accountability. Reported to the Executive Vice President.

Select clientele included Sony, General Motors, Coca Cola, Scotia Bank, Aon Corporation, ING, Federal Express, Inter-American Development Bank, Sara Lee, and Johnson & Johnson.

Directed business objectives and IT strategies for US-based global and multinational clients with an expansive presence in both Latin America and the Caribbean.

Established a Global Master Services Agreement with one of the world’s largest insurance brokerage companies and personally led all leadership efforts for the insurance sector within Telefonica USA.

Traveled throughout the US, South America and the Caribbean for all Global RFP meetings and implementations.

Became the first to establish an effective Satellite system for the cruise-line industry to provide broadband Internet, which allowed for faster speed, as well as VOIP telephony for guests and crew at one tenth of the cost as previously.

Facilitated a consortium agreement with SKYXCHANGE and industry giants Schlumberger and Telefónica, which resulted in a successful initiative that transformed what once was a cost center into an immediate revenue generator for the companies involved.

Also provided wireless access to the onboard VOIP system on the ship via 802.16 megahertz using a directional antenna reaching a radius of 20 miles.

SKYXCHANGE 01/2003 - 04/2003

Project Director (Contract)

SKYXCHANGE was created for the sole purpose of designing and implementing a proof of concept establishing a global satellite network infrastructure to support the maritime & cruise industry, oil & gas platforms, commercial shipping, and private yachting.

This project rolled-up into a one-year contract with Telefónica. Jorge Bofill Page Three

PROFESSIONAL EXPERIENCE

STRATASYS GROUP LLC 06/2000 - 01/2003

Managing Technology Consultant

Technology and financial consultant accountable for performing risk management analyses and execution of IT-based solutions for governmental, institutional and private industry clients. Analyzed business and operating procedures and devised the most efficient methods of achieving success including organizational change, communications, information flow, integrated production, inventory control, gap analyses, business process modeling, testing, training, and cost analyses.

Assessed data information, visited client sites to conduct needs analysis reviews and considered available solutions or alternate methods of proceeding with documented findings of studies.

Made recommendations for implementation of new systems and software packages, procedures and/or organizational changes.

Implemented new systems and trained personnel on new applications.

Developed and maintained operational and QA manuals in accordance with Stratasys’ organizational policy.

Championed the development of a solution for the FIU Chapman Business School scheduling system using artificial intelligence and integrated into the State of Florida mainframe system at 10x the speed. What previously took three weeks to complete was reduced to three days.

Conducted AI modeling for the American International Insurance Group and traveled to Argentina to demonstrate the abilities of the Celware AI Tools to perform AI Modeling.

EDUCATION AND TRAINING

Master Certification in Advanced Project Management Florida International University, Graduate School of Business Bachelor of Science Degree in Psychology/Criminal Justice Florida International University

School of Continuing Studies in Accounting and Finance University of Miami

One-year research internship (protocols and procedures within the United States Justice and Judicial System) University of Chicago School of Law

BOARDS

Alumni Board of Directors, Florida International University Member of the MIS Graduate Program Advisory Board of Directors, Florida International University

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