Data Entry Customer Service
Resume:
Amber Helwig
I am an individual with dedication, determination with a drive to succeed.
Lancaster, OH 43130
*******.**@*****.***
Authorized to work in the US for any employer
Work Experience
IDT Care Conference Team leader
Crestview Nursing Home - Lancaster, OH
August 2016 to August 2021
I started at Crestview as a housekeeper and within 9 months was promoted to an Information Specialist my duties included: Answering and directing calls, documentation of new admits re admits and re entries, very fast paced environment, greeting of residents and their families, Doctors and other key personnel, building relationships with residents and help direct their needs to the appropriate personnel. I continued in that position for approximately 6 months. I then was promoted to Social Services Assistant my variable duties included: Documenting events in our Point Click Care computer program, direct and indirect contact with Residents and families, inventory of resident belongings, meeting residents needs, gathering and sending discharging documents to needed service providers for Residents, transporting residents to an from appointments if needed, enrolling residents in necessary ancillary services and insuring appropriate documentation of such services, preforming social history assessments on new admits and re-admits and much much more, I retained this position for approximately 6 months until I was promoted to another position as an IDT Care Conference team leader as my duties included: Resident assessment for MDS (minimal data set). Care Conference meetings with families and residents to discuss issues, concerns and goals, intradisciplinary meetings providing fall interventions for residents as well as care planning psychotropic medications, behaviors and refusals of residents. I then greatly missed my interaction with my residents after a few months in that position and asked to return to my prior position in the Social Services department, they gladly let me return to that department as my passion for residents and their families greatly exceeded my interest in data entry. Picker/Packer
GAP Inc.
September 2015 to September 2016
Owner/Operator
Helwig Construction
April 2009 to September 2015
Scheduling, billing, customer service, marketing and payroll Marketing Director and Activity director
THE INN AT FAIRFIELD VILLAGE
March 2007 to April 2010
Answered phones, screened employee applications, filing, scheduling and creating activities for residents, marketing tours for prospective residents, directed calls to appropriate personnel, managed point click care computer program.
Education
Amanda Clearcreek
Eastland career center in Accounting computer technology and business management
Amanda clearcreek
Amanda Clearcreek in College pre courses
Amanda-Clearcreek High School - Amanda, OH
Skills
• Microsoft office (5 years)
• Cash Handling (10+ years)
• Inventory (4 years)
• Management (7 years)
• Marketing (1 year)
• Organizational Skills (10+ years)
• problem solving (7 years)
• training (5 years)
• Clerical Experience (10+ years)
• Data Entry (4 years)
• Customer Service (10+ years)
• Phone Etiquette (10+ years)
• retail sales
• Excel (6 years)
• MDS (3 years)
• Social Work (4 years)
• Medical Records (2 years)
• Dementia Care (8 years)
• Case Management (1 year)
• Alzheimer's Care (8 years)
• Home Care (2 years)
• Quality Assurance (4 years)
• Medical Office Experience (4 years)
• Crisis Intervention (5 years)
• Sales
• Business Management
• Individual / Group Counseling
• Windows
• Computer literacy
• Computer skills
• Group Therapy
• Addiction Counseling
• Intake Experience
• Mental Health Counseling
Certifications and Licenses
CDCA
September 2022 to October 2023
Chemical Dependency Counselor Assistant licensed for the state of OHIO under the Ohio board of Chemical Dependency
Additional Information
I am able to quickly learn with the ability to multitask, I like to be punctual, go out of my way to help others, adapt to any environment, I am creative and work great under pressure
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