Customer Service Engineering Technician

ARTHUR POSEY

Albuquerque, NM *****

505-***-**** - ****************@*****.*** - WWW: Bold Profile

PROFESSIONAL SUMMARY

Dynamic Communications Journeymen committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.

SKILLS

Engineering Design

Editing Documents

Electrical Equipment

Troubleshooting Problems

Root Cause Failure Investigation

WORK HISTORY

08/2014 to Current Communications Journeyman

Public Service Company Of New Mexico – Albuququerque, NM Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.

Analyzed existing systems and databases and recommended enhancements to solve business needs

Collaborated closely with upper management to drive strategy through development and implementation of new processes.

Applied knowledge of application components in conjunction with query tools to achieve business objectives.

Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Carried out day-day-day duties accurately and efficiently. Demonstrated respect, friendliness and willingness to help wherever needed. Worked flexible hours; night, weekend, and holiday shifts. Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Proved successful working within tight deadlines and fast-paced atmosphere. Used critical thinking to break down problems, evaluate solutions and make decisions.

Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems 01/2008 to 08/2014 Field Service Engineer

ABB – Albuquerque, NM

Performed onsite installation, modification and maintenance of systems and equipment.

Scheduled service calls according to customer location and urgency of need. Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems. Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.

Tested equipment performance and demonstrated operation and servicing of equipment to customer.

Facilitated communication between office personnel, subcontractors and customers.

Managed maintenance data records and tracked operating information for onsite reference.

Recommended design changes, upgrades and replacements to improve systems performance.

Repaired and calibrated systems and equipment post-installation. Managed administrative tasks such as maintaining customer service logs and internal service records.

Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.

Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.

Checked safety practices and integrity of PPE.

Tested equipment performance and demonstrated operation and servicing best practices.

Tested equipment performance and demonstrated operation and servicing of equipment to customer

01/2004 to 01/2008 Field Service Engineering

United States Border Patrol – Albuquerque, NM

Interacted effectively with site engineering team and field staff to coordinate work that complied with design and construction documents. Managed team in troubleshooting efforts that alleviated errors. Identified any key changes to project that could affect cost, completion date and customer relationship.

Prepared documentation that would be used in requests for proposal. 03/1990 to 03/2004 Semiconductor/Manufacturing Engineering Technician Intel – Rio Rancho, NM

Read and interpreted blueprints, technical drawings, schematics and computer- generated reports.

Performed concurrent design and manufacturing engineering and other functions to reduce time required to bring product to market. Oversaw development and implementation of New tool Installing Process Start up testing of Fab systems.

Designed floor plans and layouts to maximize efficiency. Made sure that products were produced on time and are of good quality. Inspected finished products for quality and adherence to customer specifications. Inspected products and machines to maintain quality and efficiency. Completed projects by effectively applying engineering, technical and maintenance procedures.

Performed work according to project schedules and high quality standards. Implemented schematics, diagrams and written and verbal descriptions to effectively solve engineering project issues.

Initiated contact with vendors and built solid working relationships. Monitored production processes to cut losses 90%

EDUCATION

01/2000 Associate of Applied Science: Electrical, Electronics And Communications Engineering

University of New Mexico - Albuquerque, NM

01/1989 Associate of Applied Science: Electrical Engineering ITT Technical Institute - Albuquerque, NM

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