Customer Service Manager
Resume:
Dale Coggin
*** ***** ******, ******* ** **020 • 651-***-**** • ************@******.***
Summary of Skills
20+ years of experience in the Automotive industry specializing in service and process improvement implementation.
Excellent Customer Service, phone etiquette and de-escalation. Experienced in Management, Leadership and improving team performance by customer service metrics and coaching of underperforming individuals. Proactive, Energetic and Excellent with interpersonal communication. A master at troubleshooting and developing improvements that drive company growth and support innovation.
Strong work ethic and ability to effectively handle pressure without compromising quality. Professional Experience
Service Manager - Mauer Chevrolet
(2020-2022)
Managing day to day operations of high-volume service department including interaction with customers, mechanics, service employees and vehicle manufacturers. Working with partner agencies such a parts and loaner car providers as needed. Working with staff to maintain scheduling and service workflow to support a high customer satisfaction and company profit. Taking and making appointments, resolving customer issues directly in person, over the phone and via email. Performance rated on a worldwide customer satisfaction index. Implementation of
formal process improvements of the service department. Service Manager - Fury Motors
(2016-2020)
Service Manager at various locations. Responsibilities include managing day to day operations of
high-volume service department. Heavy interaction with customers, mechanics, and support staff.
Working with partner agencies such as vehicle manufacturers, parts, and loaner car providers. Direct and support staff to maintain scheduling, service workflow and provide high customer satisfaction. Taking and making appointments, resolving customer issues directly in person, over
the phone and via email. Performance satisfaction was rated on a worldwide customer satisfaction
index. Implementation of formal process improvements of the service department which supported
company profits, customer satisfaction and direct report performance. Dale Coggin • Resume and summary of skills • 651-***-**** • ************@******.***
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