Customer Service Assistant Manager
Resume:
Alexandria Pereira
Skilled Summary
Riverview, FL 33578
adtznh@r.postjobfree.com
Experienced sales professionals comfortable adapting to new environment, situations, company cultures, and work processes. Skilled in promoting current sales, processing sales, and handing customer services in a busy work environment. Driven to work with integrity, flexibility, accountability, and most importantly having great communication skills, and being dependable & reliable. I believe in working to my full potential and keeping a open mind and positive attitude under pressure circumstances and environments, helping people has always been a big for me, even if that’s with helping them understand something better, or answering questions, or just making them comfortable in the environment they are in.
Willing to relocate: Anywhere
Work Experience
Store Manager
Plato's Closet - Port Charlotte, FL
October 2020 to Present
1. Offered customer information on sales, products, specials, offers & prices 2. Resolved customer concerns using Strong communication and conflict management skills 3. Met goals consistently while working independently within team environment 4. Managing the store & multitasking in a busy environment while keeping a positive attitude 5. Making sure customer leave satisfied, marketing & promoting sales and events Server/Waitress
Morgan Cafe - Florida
August 2022 to November 2022
1. Greeting customer & gave each customer great customer service. While working under a rapid fast work environment.
2. Taking customers orders, staying attentive to the needs of guest in the dinning room area 3. Making sure to enter each customer order as they requested it into the computer to be made 4. Made sure each customer was satisfied with there food once they received it, making sure it looks presentable to guest.
5. Multi-tasking at its finest front of the house duties & collecting the bill while cleaning and making sure tables are cleaned & clear off
6. Making sure everything is Restocked & refill and upsell when appropriate. Crew Leader
Wendy's - Port Charlotte, FL
May 2020 to September 2020
1. Gave each customer friendly services and assistance with menu choices 2. Making sure every employee is doing there assigned job & everything is flowing accordingly 3. Avoiding errors by carefully documenting orders and preferences 4. Multitasking taking orders, cooking the food, preparing the food 5. Having good problems solving strategies
Barista
Starbucks - Port Charlotte, FL
April 2019 to September 2019
1. Giving customers the best quality drinks and customer services while being under pressure 2. Cashier & lobby maintenance, being patient with customers who are indecisive on there order 3. Finding ways to solve customer complaints & problems effectively 4. Having Communicate skills with customers who aren’t familiar with our menu or our store 5. Create friendly customer connects to ensure long term sales Education
High school diploma
Port Charlotte High School - Port Charlotte, FL
August 2019 to December 2020
Skills
• Retail Management
• Barista Experience
• Store Management Experience
• Conflict Management
• Assistant Manager Experience
• Cash Handling
• Sales Management
• Leadership
• Supervising Experience
• Communication Skills
• Shift Management
• Marketing
• Customer Service
• Time Management
• Coffee Experience
• Management
• Retail Sales
• Upselling
• Order Entry
• Inventory Control
• Merchandising
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