Service Associate Client
Resume:
Miranda Doucet
Grosses Coques NS B*W 1M0
******.*********@*****.*** 1-902-***-****
Skills
Strong interpersonal, organizational and communication skills
Excellent attention to detail
Oral and written communication
Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and managing, arranging, and coordinating executive calendars, travel, contacts, conference bridges, appointments, and luncheons/events.
Familiar with spreadsheets and database
Able to type 60 WPM
Able to understand French
Experience with office equipment such as photocopiers, scanners, fax machines, binding machine, laminator, etc
Able to respect and maintain confidential information
Able to work independently but also able to work efficiently as a team
Education
Office Administration Program 2014-2015
Nova Scotia Community College (NSCC)
Yarmouth NS
Business Administration Program – Accounting Concentration 2012-2014
Nova Scotia Community College (NSCC)
Yarmouth NS
Grade 12 Diploma 2010-2011
Nova Scotia Community College (NSCC)
Yarmouth NS
Employment History
Scheduler/Admin
Digby/Clare Home Support Agency
2017-Present
Weymouth NS
Duties Performed
Work as part of a team in the intake of new clients, and the planning and maintenance of client visits
Coordination of service providers schedules and updates
Coordinate all standardize data input, triaging of calls and information
Work closely with supervisors and Home Support Workers, supporting and answering their day-to-day needs
Combine, copy, sort, and file documents according to defined procedures
Assist in the resolution of patient complaints or issues, and answer clients/caregiver questions
Assisted in the interview/hiring process
Client Service Associate
VON Tri-County
Yarmouth NS
Duties Performed
Liaise with clients, funders, clients, and the care team in the community regarding services and information and is the first point of contact for all incoming service requests
Coordination of service providers schedules and updates
Receive and process referrals and updates/responds to phone inquiries from the community, customers, clients, doctors, service providers and other agencies
Coordinate all standardized data input, triaging of calls and information
Work closely with frontline nurses, supporting and answering their day-to-day needs
Shipping Department
November 2015 – December 2017
Riverside Lobster International Inc.
Meteghan Centre NS
Duties Performed
Made labels and ensured the correct legal information was on each label for the Canadian and American Law
Verified shipments, labeled/counted shipments and entered shipments into database
OH&S- Investigated and made recommendations regarding all facility incident reports
Assisted in the Quality Control training and wrote SOPS/Work instructions for each department within the company
Entered employee’s information into database
Wrote assembly procedures, shipping procedures, quality procedures and took the appreciate steps
Additional Training and Certificates
Occupational Health & Safety (OH&S)
Workplace Hazardous Materials Information System (WHMIS)
Confliction Resolution Workshop
World Host Workshop
Sexual Harassment Workshop
Dealing with difficult phone call Workshop
Contact this candidate