Software Engineer Customer Support

SHAMSEENA.K.N Cell: +*** – ********* Email: *********.**@*****.***

Objective

To be employed with an organization which has a vision driven, teamwork oriented, friendly and exciting environment that would enable me to apply and enhance both my technical expertise and interpersonal skills

Profile Summary

6+ years of experience in IT, Expertise in ASP.NET, C#, VB.NET,MVC, WEB API, JQUERY & SQL SERVER

Expertise in analysis, design and development of client/server, web & windows based and n-tier application.

Proficient in DEVEXPRESSS AND DevExtreme Frameworks

Thorough understanding in all phases of SDLC with proficiency in Application Design, Development, Integration, Testing,Troubleshooting and deploying

Expert in developing web application, windows application and web services in Microsoft Visual Studio .Net IDE using C#.Net, ASP.NET, ADO.NET and SQL Server.

Proficient in Web Services, IIS, XML, CSS, DOM, HTML, AJAX and JavaScript.

Hands on experience in Creating APIs in JSON using C#

Worked extensively with Data Adapter, Dataset, Data reader as a part of ADO.NET to access & update database

Extensive experience in SQL Server Database design, Database maintenance, developing T-SQL queries, Query Analyzer, stored procedures, joins and triggers using SQL Server

Excellent knowledge on Object Oriented Concepts and Entity Framework

Application hosting on server for web and creation of setup project for windows application.

Functional domain experience involves ERP, Hospital, Document, Online Order and Asset management

Expert in debugging an application using the debugging tools provided by the Visual Studio .Net IDE

Provided customer support or user training if necessary.

Effective in working independently and collaboratively in teams

Strongly self-motivated, enthusiastic and always keen to learn new technologies

Technical Skill Set

Environment ASP.NET 3.5 through 4.7.1, C# 7.0,VB.NET, .Net Frame Work 2.0 and higher,

Visual Studio (2008, 2010, 2013, 2017, 2019), MVC 5, Web API,

OOPS, ADO.NET, T-SQL, IIS, HTML, CSS, AJAX, JAVASCRIPT, JQUERY, JSON

Databases SQL SERVER (2005,2008,2008R2,2012,2014,2016,2017), My SQL

Reporting Tools Crystal Report

Business Domains ERP,HRMS, Hospital, Document, Online Food Order and Asset management

Education

Qualification

Institution

University/Board

Year

%

MCA

Sree Amman Arts & Science College

Bharathiar University, Coimbatore, India.

2010

81 %

BSc Mathematics

Farook College

Calicut University, Kerala, India

2007

76 %

Career Snapshot

Projects

Technologies

Roles & Responsibilities

Company: Nabeel Perfumes, SAIF Zone - Duration 2019—PRESENT

1.ERP

(Web Application)

Asp.Net MVC5,3 Tier Architecture, C#, Java Script, CSS, Web service, Ajax, JQuery,

Web API, Crystal report, SQL Server 2019

Role: Software Engineer/Deployment

Team size:3

This is the complete solution for trading ERP. Having various modules General setting, Purchase (include order & return), sales (include order & return), stock adjustments,Accounts and Reports .

As a team member involved in full SDLC

2.Inventory Management System

(Windows Application)

VB.Net, Crystal report, SQL Server 2019

Role: Team Leader/Software Engineer

Team size:2

Involved in designing & development of the general setting, Purchase (include order & return), sales (include order & return), stock adjustments and Reports

Involved in Implementation & User training.

3.HRMS and Payroll

(Web Application)

Asp.Net Web Forms,3 Tier Architecture, C#, Java Script, CSS, Web service, Ajax, JQuery, Crystal report, SQL Server

Role: Software Engineer / Team size:2

Involved in designing & development of the general setting, Job Recruitment process, employee management, attendance management, payroll and reports using C#. Involved in Implementation & User training.

Company: Alpha Byte Computers LLC, Bur Dubai, DUBAI - Duration 2013- 2016

1.CRMS

(Web Application)

Asp.Net C#, MVC 5, WEB API, Entity Framework, Java Script, CSS, Web service, Ajax, Crystal report, SQL Server

Role: Software Engineer Team size:5

Involved in designing & development of the system. It involves customer data, customer interaction, access business information, automate sales, track leads, marketing, customer support, clients and contacts, support vendor / partner relationships, employees, knowledge and training, assets or resources

2.Hospital Information

Management System

(Web Application)

Asp.Net, C#, Java Script, CSS, Web service, Ajax, Crystal report, SQL Server

Role: Software Engineer/Controller

Team size:1

Involved in designing & development of the general setting, Doctor management, each hospital staff management, Receptionist management and Inventory of the pharmacy management

3.GAS & Building Contract

Management ERP

(Windows Application)

VB.Net, Crystal report, SQL Server 2019

Role: Software Engineer/Deployment

Team size:

Involved in designing & development of the general setting, Gas Contract Management, Building Contract Management, Purchase (include order & return), sales (include order & return), stock adjustments and Reports using VB.Net. Involved in Implementation & User training.

4.Car Rental

(Web Application)

Asp.Net, C#, Java Script, CSS, Web service, Ajax, Crystal report, MY SQL

Role: Software Engineer

This is the solution for car rental service

This is the completed project with team size:1

Involved in designing & development of the general setting, Customer management, Rental Service, Payment process and Reports using C#. Involved in Implementation & User training.

5.Online Food Order System

(Web Application)

Asp.Net, C#, WEB API, Ajax, Crystal report, SQL Server 2008

Role: Software Engineer

Team size:3

Involved in designing & development of the Web Ordering System and Menu Management. It contains customer account management, select an item from the menu, add an item to their current order, review their current order, and remove an item/remove all items from their current order, View order placed.

6.Asset Tracking Management

System

(Web Application)

Asp.Net, C#, Java Script, CSS, Crystal report, SQL Server 2008R2

Role: Software Engineer/Deployment

Team size:1

Involved in designing & development. The system means to locate physical objects, collect data on its usage and whereabouts, and report on all activity. The system enables businesses of any size to effectively track a collection of assets from when the items are purchased or received, until they are shipped or disposed.

7.Project Management System

(Web Application)

Asp.Net C#, MVC, Java Script, CSS, Web API, Ajax, Crystal report, SQL Server 2012

Role: Complete SDLC Process

Team size:1

Involved in designing & development. Managing a project involves many different aspects and many things that have to be tracked and followed up upon. This used to determine project tasks, create a schedule, assign resources, and identify and track issues and risks

Company: Next Technologies Calicut, Kerala- Duration 2011- 2012

1.Inventory Management System

(Web Application)

ASP.Net Web Forms, Crystal report, SQL Server

Role: Software Engineer/Deployment

Team size:1

Involved in designing & development of the general setting, Purchase (include order & return), sales (include order & return), stock adjustments and Reports using C#. Involved in Implementation & User training. Providing Second line support also

2.Document Management System

(Windows Application)

C#.NET,

Crystal report & SQL SERVER

Role: Software Engineer

This is automated solution for capturing work flow analysis of document management. Team size:1

Involved in requirements analysis, designing & development using C#. Involved in Implementation & User training.

Personal Details

Date of Birth 16 Aug 1987

Languages Known English, Hindi, Arabic(Read & Write),Malayalam

Marital status Married

Visa Status Husband Visa

Nationality Indian

Declaration

I hereby declare that the information furnished above is true to the best of my knowledge and belief

Dubai Shamseena.K.N

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