Front Desk Data Entry
Resume:
Mary Ann Galiendes
San Pablo, CA *****
**********@*****.***
Experienced in fast-paced working environments with the ability to maintain professional and sincere attentiveness. Proficient in POS systems, Word Processing, and Excel programs as well as general data-entry providing typing abilities of 55WPM. Comfortable handling high-volume/multi- line phones and emails, expert at AutoClerk, Quore, Visual Matrix, RoomKey, TECK.net, Synxis and Constant Contact systems. Ability to adapt quickly to unfamiliar systems, updated technology, work environments and new challenges.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Front Desk Agent and Night Auditor
Aimbridge Hospitality - Concord, CA
December 2021 to Present
• Typically, I assist my FOM/AFOM with Front Desk Operations, training new agents, shift coverages, refund requests, balancing folios, transaction moves and incidental charges/fees.
• Revamp Front Desk Spreadsheets/Docs as Requested by FOM
• Reservations using RoomKey system & train Front Desk Staff and assist FOM/AFOM with new/updated Reservations Systems.
• Review and address any and all mistakes from previous shifts
• Adjust any unbalanced folios/Exceeded Credit Limits
• Report/assign all work orders that occur during current and/or previous shifts as needed
• Inform Front Desk Agents / FOM / MOD of any incoming fraudulent reservations reported to me by Expedia.
• Assist Sales Mgr with group blocks for upcoming banquet events.
• Update, Revamp & ensure CLC reservations have accurate length of stays, guest info, room type, etc.
• Ensure all House Keeping Service requests I are logged into Quore properly for upcoming cleanings requested by the in-house guests.
Store Manager
Father Obsidian - Hayward, CA
June 2021 to Present
• Train new employees
• Provide great retail assistance
• Educate myself and newbies about current and new products
• Cash Reconciliation / Bank deposits
• Stock Inventory Count
• Host Pop-Up Events as needed
• Open/Close store
• Maintain cleanliness of store
Concierge/Receptionist
Planned Companies, Security Services Inc. and Lifestyle Services Inc - San Francisco, CA July 2020 to Present
• Phone skills, reporting, calendaring, managing visitor & contact lists, filing, and mail handling
• Excellent computer skills enabling them to leverage email, Microsoft Word & Excel, and other technology to better serve tenants and to report to management.
• Make sure training is up to date, handle concerns about our associates from our clients and vice versa. Front Desk Supervisor
Alpine Inn - Daly City, CA
February 2018 to February 2020
• Manage Front Desk Operations
• Room Inspections when Housekeeping Manager is scheduled off.
• Reservations using RoomKey system & train Front Desk Staff and assist GM with new/updated Reservations Systems.
• Audit Night Audit Packets
• Ensure all guests checked in before 8pm were given a courtesy call
• Review and address any and all mistakes from previous shifts
• Create bi-weekly schedules for Front Desk team
• Correct any unbalanced folios
• Review that maintenance tickets for prior days have been addressed or completed
• Verify and code invoices
• Review chargeback app via MyClient system
• Review and submit data entry for M3 reports to Director of Operations and General Manager
• Respond to reviews via yelp.com, TripAdvisor, guest folio, and extranets.
• Verify weekly, bi-weekly and monthly orders for US Foods
• Produce social media content
• 3rd Party Reservation Reconciliations
Manager
Fish Emeryville - Emeryville, CA
September 2016 to January 2019
• Provide Excellent Service To Customers Including Passengers And Crew On Boats; Consisting Of Efficient Verbal And Written Communications.
• Provide Training To All Staff Regarding Phones, Data Entry, Overfishing System, Inventory Receivables, Cash/CC Transactions.
• Process Weekly Settlements For Fleet Of 9 Fishing Vessels And Forward Weekly Trip Reports/Invoices To All Captains.
• Completed Outgoing Orders To Multiple Distributors For Shop Retail And Supplies.
• Managed Vouchers And Merchant Services Processing.
• Maintained Social Media Accounts And Emails.
• Managed Constant Contacts For Outgoing Newsletters Typically Regarding Multiple Types Of Sportfishing Activities.
• Prepped All Pre-Ordered Gear For Next Day Departures & Processed EOB X-Out Reports And Deposits. Front Desk Receptionist
Best Western Plus, J.M.I - Martinez, CA
October 2014 to May 2016
• Provide Excellent Customer Service
• Communicate Well With Following Shifts, Maintenance Crew And House Keeping.
• Handled Phones, Emails And Reservations.
• Assigned Rooms And Keys For Pre-Paid Reservations.
• Valet Parking If Needed.
• Cash/CC Handling
• Provided Consistent Reports During Shift For The Following Shifts And Manager. Front Desk Receptionist
Francisco Bay Inn - San Francisco, CA
May 2010 to September 2012
• Provide Excellent Customer Service
• Communicate Well With Following Shifts, Maintenance Crew And House Keeping.
• Handled Phones, Emails And Reservations.
• Assigned Rooms And Keys For Pre-Paid Reservations.
• Valet Parking.
• Cash/CC Handling
• Provided Consistent Reports During Shift For The Following Shifts And Manager. Education
High school in General Studies
John Muir - San Francisco, CA
June 2008 to August 2008
High school or equivalent
High school
Skills
• Retail Management (3 years)
• Key Holder (8 years)
• Customer Service (10+ years)
• 60WPM (10+ years)
• Time Management (10+ years)
• Bi-Lingual (English/Tagalog) (10+ years)
• Word Processing/Excel (5 years)
• POS (5 years)
• Office Management (3 years)
• Office Manager (2 years)
• Account Management (5 years)
• Accounting (2 years)
• Business Development (8 years)
• Data Entry (10+ years)
• Phones (10+ years)
• Receptionist (10+ years)
• Reporting (6 years)
• Cash Handling
• Microsoft Office
• Scheduling
• Billing
• Marketing
• Management
• Excel
• Quickbooks
• Microsoft Word
• Outlook
• Inventory
• Payroll
• training
• Word
• Operations
• Multi-line Phone Systems
• Constant Contact
• Accounts Receivable
• Housekeeping Management
• Night Audit
• Guest Services
• Event Planning
• Valet Parking
• Email Marketing
• Microsoft Powerpoint
• Bookkeeping
• Merchandising
Certifications and Licenses
Food Handler
February 2019 to Present
CPR/AED
June 2019 to Present
Assessments
Basic Computer Skills — Highly Proficient
January 2019
Measures a candidate's ability to perform basic computer operations, navigate a Windows OS, and troubleshoot common computer problems.
Full results: Highly Proficient
Proficiency with Microsoft Office: Mail & Calendar (PC) — Proficient January 2019
Measures a candidate’s proficiency in using Microsoft Office Mail and Calendar tools to manage their workload.
Full results: Proficient
Email Skills — Proficient
January 2019
Measures a candidate’s ability to effectively compose and organize email messages. Full results: Proficient
Management & Leadership Skills: Planning & Execution — Familiar January 2019
Measures a candidate's ability to effectively plan and manage resources to accomplish organizational goals.
Full results: Familiar
Intermediate Spreadsheet Proficiency with Microsoft Excel — Completed January 2019
Measures a candidate's knowledge of intermediate Microsoft Excel techniques including effectively writing and applying conditional formulas.
Full results: Completed
Receptionist — Highly Proficient
January 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Basic computer skills — Expert
January 2019
Measures a candidate's ability to perform basic computer operations, navigate a Windows OS, and troubleshoot common computer problems.
Full results: Expert
Front desk agent (hotel) — Proficient
August 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Attention to detail — Highly Proficient
May 2021
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Highly Proficient
Data entry: Attention to detail — Highly Proficient May 2021
Maintaining data integrity by detecting errors
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate