Driver
Resume:
Annette Otero
Holiday FL. *****
adtzm5@r.postjobfree.com
Professional Summary
CDL Class A graduate from Xpert Driving School. Clean Driving Record. Solid work history with over 10 plus years in Customer service working with a variety of companies. Able to maintain good relationships, and resources within the community: comfortable working with technology.
Experience
Next Step Inc.
11/20 to 12/5/22
Driving a Bulk truck delivering and pickup pallets and single packages for FedEx DOT card clean driving record clean drug testing. Contact one on one with customer certificate of 2yrs Great customer service.Mantain a log on the maintance of bulk truck. Clean and very orginize. Show up to work everyday.
Lil Mac Inc.
2505 River Hills Ln
Bolingbrook, IL 60490
04/19 to 11/2020
Deliver/Pick up, Single Packages and Pallets fill with packages for Fedex, promote new contracts for Fedex,Proform Great Customer Service, run special orders Daily inspection of the Truck and keep a log of any maintenance needed. Responsibility of keeping truck cabin and box clean and organize. Training new employees on route. been prompt and on schedule.
Cintas Corporation
Sales Service Representative
12/14 to 03/18
Deliver clean and pick up dirty Garments, towel, linen, carpets, Sanitary Products
Excellent customer service, load some unloaded product into the truck
Sales or Catalog Products handle AR issues
Retag id tags on garment, reassure Quality Control
Do promos for Cintas new products, run special orders
Automated Health System, Chicago IL
Outreach and education specialist 2009-2012
Helping clients choose a (PCP) primary care physician
Search for medical facilities near their area
Make appointments, help with transportation
Facilitated workshops about Automated Health System
Worked independently company using a company laptop, phone, and general equipment’s
Customer Service Representative
Promoted to the high volume Call Center
Educated Medicaid Recipient
Establish communication with the Primary Care Physicians
Assisted in a very high call volume Bilingual line Spanish
CSR 2
Promoted to CSR 2 supervisor of a team of 35 CSR
Trained new hires, monitor calls, solve problem
Panel Restriction Supervisor
Maintained a professional relationship with the DHS office
Meet with Primary Care Physician representatives on a monthly basis
Created a new working system to improve our quality of work
Kept a tight communication with IT team
Responsible for processing 3500 Panel Restriction forms a month
Mac Auto Body, Chicago IL
Estimator, 1997 - 2004
Knowledge of pathways CCC and some Mitchell ultra-mate
Responsible for 15 staff members
Inbound sales duties, order entry processing and fulfillment
Monitored work-in-progress and reassigned staff as needed
Comply with company 72 hour goals
Baxter Health Services, Jayuya PR
Human Resource, 1996 - 1997
Managed claims control
Customer service, production, budgetary issues, and overall operation of the office.
Performed various clerical and administrative duties
Scheduling appointments and meetings
Providing public information on programs, typing,
Education
Universidad Catolica De Ponce, P.R
PSI Institute, Manhattan NY
Triton collage, Chicago Illinois
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