Kristine E. Parker

Norfolk, VA *****

757-***-**** - adtzlp@r.postjobfree.com

Professional Summary

Dedicated compassionate client care/Scheduling specialist offering 15-year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb communication skills to proactively improve customer service processes and garner stellar customer feedback.

Skills

Professional Demeanor

Attention to detail

Multi-task in fast-paced environment

Administrative Support

Interpersonal Communication

Organization and Time Management

Self-Motivated

Proficient in clear care, salesforce and MS Word

Work History

10/2021 to 08/2022

Client Care Specialist

Senior Corp/The Key – Virginia Beach, VA

Conducting in-person/virtual client assessments

Educate family members to services that would meet client needs Understanding language of client agreement, building rapport to create engagement, and obtaining agreement

Managed over 50 clients

Achieved contracts on average of 4-8 clients each month

Maintained client sales contracts, record of client though salesforce, input client documentation other pertinent information

Handled complaints, provided appropriate solutions and alternatives within appropriate time frames and followed up to achieve resolution via email/text/phone

Built client relationships by responding to identifying and assessing client concerns

Attend meetings with clients and prospective clients

11/2009 to 10/2021

Regional Scheduling Supervisor

Senior Corp – Virginia Beach, VA

Manage weekly schedules (2000 hours)

Established positive relationships with caregivers, clients and/or families

Manage high volume of calls, voice mail, email

Created successful work schedules for each team member to maintain deadlines and fully staff shifts

Responsible for growth and retention of clients

Developed and maintained courteous and effective working relationships

Microsoft Word and other software tools to create documents and other communications

11/2004 to 10/2007

Client Coordinator/HR aid

Senior Corp – Virginia Beach, VA

Managed over 40 client's schedules

Increase recruitment efforts

Screening large number of applicants, resumes, reference checks, background checks and conducted interviews

Prepare, lead orientation class, ensure all paperwork needed is correct and complete

Enter employee information into software system, correct and efficient manner

Interview hired staff members offering exceptional talent who brought great skills to team.

Education

06/1976

High School Diploma

Wakefield Memorial High School - Wakefield, MA

Certifications

CNA - Certified Nurse Assistant

Hospice volunteer, Boit hospice home

Marriage and Family, Adult education - training

Management & leadership, Skill path - 2017

[Area of certification], [Company Name] - [Timeframe]

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