Administrative Assistant Customer Service

ELKE Z. CHAMBERS

**** ******** ***** • Pearland, Texas 77584• 832-***-**** (cell) • adtzj8@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Landry’s Incorporated, Houston, Texas June 2017-Present

Senior Payroll Processor

Manage workflow to ensure daily payroll transactions are processed accurately and timely.

Process payroll for over 10,000 people; USA and Canada

Operate payroll through Oracle/PeopleSoft system/ADP/Kronos

Reconcile payroll prior to transmission and validate confirmed reports.

Understand proper taxation of employer paid benefits.

Process manual check and relocation metrics

Respond to employee service calls and work requests.

Support Payroll Manager

Enter HR data, review employee’s records, and perform HR services.

Investigate employee concerns and offer recommendations for resolution.

Process Off-Cycle checks to resolve pay issues

Execute time and attendance processing and interface with payroll.

Randalls/TomThumb Food Markets, A Safeway Company September 2004-June 2017

Houston, Texas

Human Resources (HR) Administrative Assistant/ Payroll Assistant/Leave Specialist November 2006 - present

Manage workflow to ensure daily payroll transactions are processed accurately and timely.

Process payroll for over 10,000 people.

Operate payroll through Oracle/PeopleSoft system.

Reconcile payroll prior to transmission and validate confirmed reports.

Understand proper taxation of employer paid benefits.

Process correct garnishment calculations and compliance.

Execute time and attendance processing and interface with payroll.

Perform compliances for unclaimed property payroll checks. Process accurate and timely year-end reporting.

Develop financial and operational reports.

Process manual check and relocation metrics. Load import files received from HR.

Research and email appropriate audience of file issues.

Investigate and respond to employee tickets from the Employee Resource Center (ERC).

Respond to employee service calls and work requests.

Support HR Manager.

Enter HR data, review employee’s records, and perform HR services.

Investigate employee concerns and offer recommendations for resolution.

Process Unemployment Claims

Process Off-Cycle checks to resolve pay issues

HEB April 1994 – May 2004

Houston, Texas

Service Director, Houston, TX

Held responsibilities listed above for Customer Service Supervisor.

Achieved sales goals; prepared weekly projections, reviewed financial tracking, addressed budget discrepancies, and communicated sales goals to partners.

Managed the onboarding, appraisal, and progressive discipline processes.

Achieves sales goals; prepares projections/forecasts, reviews financial tracking information, addresses performance opportunities and budget discrepancies, communicates sales goals to partners. Provides work direction and training to partners and ensure all department standards are met. Manages individual partner productivity.

Conveys appropriate sense of urgency in dealing with Partner and Customer issues. Coaches, trains and develops partners. Manages partner morale and retention. Researches and analyzes potential or existing process breakdowns and works with necessary partners to identify and solve problems.

Manages a large staff to include: interviewing, hiring, training and development, delivering on-time performance appraisals, providing feedback, scheduling, counseling and terminating.

Builds relationships with customers and builds customer service through partners

EDUCATION

University of Phoenix, Houston, Texas

Human Resources Continuing Education September 2011-January 2012

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