Medical Assistant Customer Service

Rosetta Forster

Certified Clinical Medical Assistant

adtzi1@r.postjobfree.com • +1-856-***-****

Mount Laurel, NJ 08054

Performance-driven and analytical professional with exceptional patient management, relationship-building, and interpersonal skills to support seamless management of healthcare facility operations. Progressive experience in delivering outstanding administrative support to healthcare providers and managing patient care. Possess unwavering commitment to delivering the highest quality standards while preparing patients for examination, taking vitals, and recording patients' health history. Ability to prepare equipment and examination rooms, administering injections and medications, and conducting routine specimen collection and tests. Expertise in supporting physicians with medical treatments, procedures, and exams. Confident and poised in communicating and coordinating across all organizational levels. Resourceful and highly efficient at prioritizing and multitasking within fast-paced and deadline-driven office environments. Technically proficient in EMR systems, phlebotomy, Epic, MS Office Suite, CPT Coding, and ICD-10.

Areas of Expertise

Team Building

Medical Assistant

Functional Support

Insurance Verification

Documentation Review

Patient Care

Customer Service

Medical Office Management

HIPAA Compliance

Medical Triage

Budgeting & Forecasting

Medical Records Management

Medical Scheduling

Medical Coding/Transcription

Patient Care Management

Professional Experience

Delaware Valley Fertility – Marlton, NJ 2021 – Present

Certified Clinical Medical Assistant

Engage with patients, schedule appointments, and collect personal information from patients to prepare files and records as well as process payments. Room patients, record vital signs, enable doctors to accurately diagnose ailments, and collect lab samples for testing, update medication based on present medical condition of patients, document major complaints for effective resolution, reconcile records, and report to doctor on operational progress. Maximize productivity and performance of medical care providers by delivering robust administrative support. Ensure utmost client satisfaction with services rendered through swift resolution of all queries, concerns, and complaints. Educate and advise patients on specified medical issues within established parameters. Maintain accurate and strict confidentiality of patient information in electronic and/or manual systems as established in line with policies and regulations.

●Autoclaved instruments daily and maintained all autoclaves on weekly/monthly basis as per state requirements.

●Supported patients and provided comfort during time of suffering and enabled patients to cope with present situation and expedite recovery.

Healogics/Jefferson Health Care– Cherry Hill, NJ 2020 – 2021

Front Office Coordinator/Certified Clinical Medical Assistant

Delivered memorable service experience to all patients by leading all communication/correspondence, resolving queries, scheduling appointments, and maintaining close follow-up. Roomed patients, recorded all vitals, updated medication based on present medical condition of patients, documented major complaints for effective resolution, reconciled records, and reported to doctor on operational progress. Verified patient insurance information for pre-certifications and pre-authorizations for services and recorded information in suitable databases for future reference and referral. Checked and reconciled charges, prepares monthly survey data, developed suitable documentation, and methodically updated providers. Ensured swift recovery of patients as well as delivered excellent care by formulating new patient charts, maintaining/filing existing charts, and conducting spot checks charts for data completeness/signatures. Coordinated and methodically scheduled ancillary testing with other hospital departments.

●Enhanced freedom and mobility of seniors by scheduling and organizing transportation service.

●Delivered high-quality, emergency medical care and methodically cleaned as well as addressed wounds.

VIRTUA Hospital – Voorhees, NJ 2019 – 2020

Certified Clinical Medical Assistant

Increased productivity and performance of medical staff and team members through delivery of support services. Maintained detailed patient records as well as retrieved lab results and other reports for delivery of high-quality support services. Roomed patients, recorded all vitals, updated medication based on present medical condition of patients, documented major complaints for effective resolution, reconciled records, and reported to doctor on operational progress. Sustained optimum inventory of supplies for seamless continuation of healthcare services delivery. Sustained optimum inventory of medical supplies and verified all items against expiration dates. Controlled front-desk operations, processed check-ins/-outs, and assured accuracy of all information.

●Empowered doctors to deliver quality medical services by providing different reports, and managing pre-authorization for procedures/medication.

AXIA Woman's Health 2018

Certified Clinical Medical Assistant

Coordinated and prioritized tasks as well as methodically maintained daily flow of unit within fast-paced and rapidly changing environment. Managed admissions, discharges, and transfers of patients while maintaining up-to-date medical records and release of information for continuation of care. Responded to patients' inquiries/concerns, scheduled appointments, analyzed insurance details, and empowered physician to effectively manage care plans and patients' activities. Maximized daily patient census by actively coordinating with center leadership. Provided key insights to all stakeholders during staff meetings and introduced measures to support seamless continuity of key center functions. Gathered and verified insurance information to support pre-certifications/authorizations for all services. Coordinated and scheduled ancillary testing with other hospital departments. Ordered medical equipment, supplies, and infrastructure to maintain unit’s performance. Triaged nursing calls, identified patient needs, gathered valuable information, and determined best treatment.

●Created daily schedule for 10 CCMAs, received daily triage calls, sent in scripts as needed, processed labs, and covered for CCMAs when short-handed.

Prism Career Institute – Cherry Hill, NJ 2017 – 2018

Office Administrator/Medical Assistant Instructor

Raised departmental/office productivity through delivery of robust office administration services. Contributed to professional development of staff by providing training and learning opportunities. Developed curriculum, prepared lessons, graded examinations, answered inquiries, and educated trainees in CPR.

●Fostered positive, productive, and fun learning environment for underprivileged students.

●Trained classroom of 10 to 15 students in all aspects to learn and understand all duties related to CCMA and provided complete operational knowledge and expertise to effectively manage duties and pass CCMA exams.

Virtua Hospital – Voorhees, NJ 2010 – 2016

Certified Clinical Medical Assistant

Delivered high-quality patient care by supporting day-to-day living activities of patients, such as hygiene, grooming, feeding, and mobility. Ensured well-being of all patients by adopting standard operating procedures and safe patient practices to provide care of patients in isolation as part of hospital’s standards precautions. Maximized productivity and performance of RN/LPN by conducting point of care testing, performing EKGs, recording vital signs, conducting phlebotomy, scanning bladder, and providing Foley catheter care. Documented changes in patient’s heath condition and timely updated RN/LPN. Educated patients on medications, special diets, and other physician-ordered instructions to drive positive healthcare outcomes. Contributed to concerted team effort to drive staff productivity by supporting performance improvement initiatives. Supported mother baby after child’s birth to assist mother with all care, including dressings, help with newborn. Recorded patients’ vitals twice daily, supported doctors with procedures with male babies, and Hephaestus patient with bathing/bathroom assistance.

●Drove Virtual patient satisfaction initiatives and achieved established goals.

●Acclimated newly recruited staff members to organizational work environment by leading orientation sessions.

●Supported as high-risk OB in case mother faced issues with pregnancy with potential to harm mother and/or baby.

●Delivered support to all units throughout maternal child health departments. Oversaw OB Triage and managed all CCMA duties, including monitoring of unborn baby’s heart rate.

Additional Experience

Senior Sales Representative – Philadelphia Inquirer – Trevose, PA (2000 – 2008)

Education

High School Diploma/GED

Rowan University

Licenses & Certifications

Certified Clinical Medical Assistant CPR Certification CCMA Certification BLS Certification AED Certification Phlebotomy Certified Teaching Certified Medical Assistant

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