Entry Specialist Administrative Assistant

DP

OBJECTIVE

To perform accounting and clerical operations in an office that will be challenging and rewarding.

DANETTE PITTS

*** ********** ** ****** ****, FL 32073

*****.*******@*****.*** PHONE NUMBER 731-***-****

EXPERIENCE

BILLING CENTER QUALITY SPECIALIST • APRIA HEALTHCARE •

DECEMBER 2014 – CURRENT

Handle corporate complaints from patients.

Research account before contacting patients regarding their complains.

Make sure patients are happy once account is completed.

Work Medicaid report making sure patients isn’t being billed.

If patient has Medicaid bill insurance.

CUSTOMER INQUIRY LEAD/PATIENT PAY MANAGEMENT CENTR • APRIA HEALTHCARE • JANUARY 2011-NOVEMBER 2014

Oversees up to 15 Customer Inquiry agents.

Review and close adjustment batches for accuracy initiated by other staff and provide appropriate.

Handles more complex accounts and assisted on special projects for VP of departments.

Generates and analyzes reports to identify problems.

Maintained reports or productions to show levels of increase and areas where improvement could be made by showing agent and giving them feedback where to focus and drive to be able to meet goals and deadlines.

Work to help build and develop phone skills along with customer service to improve overall job performance with the agents.

Build a great relationship with employees in the field and showing them reliability and dependability.

COLLECTION REPRESENTATIVE • APRIA HEALTHCARE • JANUARY 2010-JANUARY 2011

Build relationships with insurance companies.

Obtain medical records, prescriptions, authorizations if the insurance requires it and making outbound calls to insurance companies regarding payments.

Document, track, monitor the accounts and identify problems to see why insurance isn’t paying on claims.

Worked in a team environment stepping in when necessary to help with other queues.

Make sure the correct insurance is attached to the claims so they will bill out correctly.

PATIENT PAY MANAGEMENT ACCOUNT SENIOR REPRESENTATIVE • APRIA HEALTHCARE • JANUARY 2005-JANUARY 2010

Responsible for completing resolutions on billing inquires, resolving issues and concerns of customers to obtain first call resolutions.

Interact with customers daily by processing and completing patient payment transaction, resolving patients’ complaints by identifying problems and coordinating appropriate actions.

Assisted in training with offshore Intelent agents from PPMC functions.

SCREEN PRINTER, RETURN DEPARTMENT, RECEIVING DEPARTING AND PICKLINE SUPERVISOR • ANGELICA IMAGE APPAREL • 1989-2002

EDUCATION

DIPLOMA • 1988 • CROCKETT COUNTY HIGH SCHOOL

ACCOUNTING/ADMINISTRATIVE ASSISTANT DIPLOMA • 2004 • RIPLEY TECHNOLOGY CENTER

CERTIFICATES •2003 • RIPLEY TECHNOLOGY CENTER

ACCOUNTING CLERK

DATE ENTRY SPECIALIST

PAYROLL CLERK

RECEPTIONIST/CUSTOMER SERVICE

SOFTWARE APPLICATION

WORK KEYS

REFERENCE

References are available upon request

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