Kim T. Sebastian

**** ******* ***** ***** *************, GA 30043

770-***-**** adtzbq@r.postjobfree.com

EXPERTISE:

A highly motivated, seasoned professional with 15+ years of experience, including eight in management.

Highly energetic, excels in rapidly-changing, high-pressure environments.

Teams well and has the additional motivational and interpersonal skills necessary to be an effective leader.

Proven new business development skills with corporations, educational institutions, organizations, associations, advertising agencies and manufacturers.

Aggressive new account development and outstanding relationship development skills.

Proficient Technical Trainer/facilitator. Experienced in writing technical hardware/software courseware.

Understand and execute the protocols of working with CEO's, CFO's, senior management, owners and small businesses.

EXPERIENCE:

June, 2018 – June, 2020

Independence University

Admission Consultant

Receive incoming and make outgoing calls to those interested in attending our college.

Consult with prospective students to ensure as good a fit to a program and career aspirations.

Meet productivity metrics.

Utilize an auto dialing system to accurately track and report on calls taken.

Generate excitement and build rapport.

Dedicate to helping others achieve their education goals.

October, 2016 – June, 2018

Dillard’s Department Stores Inc.

Sales Specialists Tailoring – Men’s Team

Meet established sales goals and credit applications along with other storewide promotions.

Deliver MAGIC for each and every person who enters the store environment.

Work flexible hours, holidays and weekends.

Cleans and maintains the department and stock areas, including dusting fixtures and sweeping the floor.

Responsible for markdowns, merchandising and sinage.

September 2005 - March 2016

Macy’s Inc. New York – Herald Square, Mall of Georgia.

Sales Associate/Clinique Associate/Men’s Team Associate (throughout tenure)

Provide excellent customer service.

Sells at or above sales goals, maintains account solicitation and non-selling goals.

Develops and maintains a listing of customers through the Customer Follow-Up Program. Contacts customers via telephone and written communication.

Learns about products in the department and other areas of the store, in order to provide better customer service and to work in other areas as needed.

Cleans and maintains the department and stock areas, including dusting fixtures and sweeping the floor.

Flexible schedule up to 40 hours per week.

Consults with customers with various skin care concerns and beauty advice.

Recommend various skincare/makeup-beauty products.

Encourages customers to enhance natural beauty and to develop excellent skin care routines.

Develop relations to ensure repeat business.

June 2013 – September, 2016

ITT Technical Institute

Educational Recruiter Duluth, GA

Perform quality work within deadlines with or without direct supervision.

Interact professionally with other employees, students, customers, and suppliers.

Adhere to all company policies and procedures.

Work effectively as a team contributor on all assignments.

Work independently while understanding the necessity for communicating and coordinating

work efforts with other employees, groups, and organizations.

Update CampusVue for all associated activities when working with inquiries using Contact Manager and the Admissions and Contact Manager Folders.

To provide a high level of customer service and ensure all inquiries are contacted.

August 2012 – June, 2013

Aviation Institute of Maintenance Duluth, GA

Sr. Admissions Representative

Perform quality work within deadlines with or without direct supervision.

Interact professionally with other employees, students, customers, and suppliers.

Adhere to all company policies and procedures.

Work effectively as a team contributor on all assignments.

Work independently while understanding the necessity for communicating and coordinating

work efforts with other employees, groups, and organizations.

Update CampusVue for all associated activities when working with inquiries using Contact Manager and the Admissions and Contact Manager Folders.

To provide a high level of customer service and ensure all inquiries are contacted.

January 2007 – May 2012

Creative Consulting Services, Winder, GA

Support Coordinator

Chief role is to convene and facilitate the interdisciplinary team developing the Individual Plan of Care and assuring the individual’s participation on the development of the Plan where possible for the NOW and COMP waivers.

Assisting individuals with developmental disabilities to choose a service provider agency to deliver their services and supports identified in the ISP. This includes arranging and attending meetings as necessary to coordinate with other providers and/or community organizations.

Monitoring for changes in the individual's health and well-being that indicate a need for reassessment, and/or a revised Individual Care Plan. And much, much more.

January 2002 – 2006

InHealth Record Systems, Inc. Atlanta, GA

Sr. System Consultant

Plan and prioritize base sales activities and customer/prospect contact towards achieving agreed business aims, including costs and sales – especially managing personal time and productivity.

Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimize quality of service, business growth, and customer satisfaction.

Execute and support local marketing activities to agreed budgets and timescales, and integrate personal sales efforts with other organized events, i.e., product launches, promotions, advertising and exhibitions. Liaise and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.

November 1999 – January 2002

Georgia Medical Institute Norcross, GA

Sr. Campus Admissions Representative

Responsibilities include counseling prospective students, processing applications, screening applicants, conducting/coordinating interviews, making entrance recommendations to Director of Admissions and/or the School President.

Works independently of others and teams well. Exceeded monthly budgets of $115,000 by 67% percent month –to- date. Received recognition from the CEO of the company,for achieving the highest number of enrollments for the Region in 2004, 2005. Winner of various sales contest (most referrals, most enrollments, etc.). Excellent verbal and written communications skills. Proficient in Microsoft Office.

July 1996 – November 1999

Technology Center Inc., Norcross, GA

Technical Instructor/Trainer/Administrator/Help Desk

Responsibilities include installation, configuring and design of Ethernet networks.

Proficient in instructing others.

Distribute evaluations and compiling results .Implementation of all technology factors hardware/software.

Level I help desk support for outside corporations providing IT support to users by helping to assess and troubleshoot basic hardware, software, VoIP, and network issues with troubleshooting printers, desktops / laptops, Windows server and desktop operating systems, MS Office, and network problems .

Screen prospective students to ensure class prerequisites.

Curriculum development to include updating methods where needed.

Excellent written, oral, presentation and interpersonal skills.

Highly proficient facilitator.

Excellent technical and analytical problem solving skills.

Team player as well as able to work independently.

Strong customer focus skills.

Certifications: A+, Network+, MCP, CCNA (2003).

July 1993 - January 1996

The Atlanta Journal-Constitution Atlanta, GA

Sales Manager - New Business Development

Managed 22 sales representatives and two supervisors in a large metropolitan newspapers retail and classified department.

Held key account responsibilities. Created new marketing programs and techniques to increase revenue.

Consistently exceeded aggressive new business goals of one million dollars. Increased annual budgets by 30 -40%.

Target accounts increased 25% annually and new business goals aggressively met with increases of 50 - 70%.

Responsible for forecasting yearly sales projection, as well as prepare annual business plans stating how objectives were to be met and how challenges would be overcome.

Trained in the Art of Negotiation and Front line Leadership skills. Trained at API (Associated Press Institute in Langley Virginia) in Critical Thinking and Managing Skills. Trained in Managing Diversity among other courses.

EDUCATION:

Alabama State University Montgomery, AL

Bachelor of Science (B.S.)

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate