Iva Franks Iva Franks
Receptionist, Data Entry Clerk, Medical Records, Clerical
Cleveland, TN 37311
*********@*****.***
To secure a career in one of these fields, Administration, Reception, Registration, Data Entry or Customer Service with a professional organization. One that appreciates a professional approach and hard work. Where I can utilize my knowledge, various skills, and work experience. As well, as develop my career and excel in the related field.
Work Experience
Department Manager, Inventory Specialist/Support Manager Tle Wal-Mart Stores Inc - Cleveland, TN
September 2002 to Present
As a department manager I control inventory, promotional items, track sales and customer satisfaction. I I presented a professional experience in managing a Department,Tire and Lube Express Center, Front End Service Area, and supervision as a Support Manager.
Managed all aspects of the finances, invoicing, budgeting sales, and register operations of the Tire and Lube Center. Supervision of 18 employees: technicians, greeters, department manager and customer service employees. Controlled the flow of freight returns to inventory, calculated shipping pallets of merchandise detained for promotional events.In addition, processed freight, created new displays, and restored the store.
Collections Clerk
McCoin, McCoin and Bunch Attorneys at Law - Cleveland, TN May 1999 to May 2002
Introduced payment plans with debtors on various collection accounts. Established a good business relationship with clients. Conducted judgment collections, workers compensation collections, financial collections, and medical collections.
Performed asset inquiries by examining debtors employment, bank accounts, and real
estate holdings.
Support Manager
Wal-Mart Stores Inc
1987 to 1999
Familiarized new employees to policies, procedures and expectations of job duties. . Managed employee schedules to ensure proper customer service. Supervision of 100 employees: cashiers, customer service managers, cart handlers, people greeters, and service desk employees. Conducted employee evaluations, coaching for improvements, scheduling, interviews, and terminations. Handled customer incident/accidents and customer theft matters.Detected long and short inaccuracies, and corrected the inaccuracies
Education
Administrative Medical Assistant
Chattahoochee Technical College Acworth - Acworth, GA 2007 to 2009
Medical Receptionist
North Metro Technical College - Acworth, GA
2007 to 2009
Certified in Medical Biller and Coder
North Metro Technical College - Acworth, GA
2007 to 2008
Skills
Inventory Control, Inventory Management, Warehouse Inventory, Sterile Processing Additional Information
Ambitious and energetic composed under pressure and get along very well with people at all levels. Possess excellent correspondence & communication skills. I am very organized with a professional attitude.