Health Coach Case Manager
Resume:
CAREER SUMMARY
Strong clinical background in a variety of healthcare settings from front line staff to shift management. Advanced leadership on a director level that included many departments and well over 150 employees for many years. Successes in customer satisfaction, employee engagement, staff retention, team building, fiscal oversight, marketing, lean management, quality, safety, organization, fundraising and risk management, all while maintaining a patient centric focus. Reputation has flourished as a positive influencer and change agent with a common sense and calm approach to issues. An ability to blend lines between clinical and business to meet the ever changing healthcare and business environments.
PROFESSIONAL EXPERIENCE
Encompass Health Rehabilitation Hospital of Kingsport, TN.
Director Case Management 2018 – Present
Responsible for case management operations for an inpatient rehabilitation hospital. Obtaining benefit coverage, filing appeals, case review, Internal audits, performance Improvement, customer satisfaction, Managing multidisciplinary team conference, family training and family conferences, utilization review, discharge planning. Member of senior leadership and Administrator on call for the facility. Made improvements in structure and efficiency of the team conference as well as patient satisfaction scores exceeding goals over 90 %. Reduced outside appointments and eliminated position for staff that managed appointments.
Ballad Health – Holston Valley Medical Center Kingsport, TN. (Formerly Wellmont- WHS)
Director Diagnostic Ancillary Services 2015 - 2018
Responsible for operations in a hospital based Radiology department, Outpatient imaging center, Endoscopy/Bronchoscopy lab, Sleep lab, Inpatient and Outpatient Wound care, Hyperbaric oxygen treatment, Neuro-Diagnostic Lab, Patient Registration, Patient Scheduling, PACS/HIMS and Transcription that includes the development of scorecards to manage metrics that fed the health system scorecard. Oversight of 18 cost centers with over 150 FTE's. Developed, coached and mentored a strong and efficient management team with same patient centric focus. Consistently met or exceeded budget for revenue, satisfaction and staff retention. Submission of over 100 PI projects.
Radiology Director– WHS Holston Valley Medical Center Kingsport, TN. (HVMC) 2006 - 2015
Responsible for daily operations as above. Lead project to plan/present a mobile health coach for health system 2014. Achieved most improved service 2013. WHS Management certificate in 2008.
Associate Radiology Director– WHS HVMC Kingsport, TN. 2006 - 2007
Responsible for assisting radiology director with operations including risk management, accreditations, process improvement and customer satisfaction.
Interventional Radiology Coordinator/Radiology Charge Nurse– WHS HVMC Kingsport, TN. 2001 - 2006
Responsible for the management of patient flow, budget, scheduling, staffing and staff education.
Emergency Department RN Charge Nurse– HVMC Kingsport, TN. 1994 - 2001
Responsible for patient care in level one trauma center emergency department. Staff nurse, relief charge nurse and member of ambulance transport team
EDUCATION
King University Bristol, TN 2007 - 2009
MBA - Healthcare concentration
King University Bristol, TN 2005 - 2006
BSN - Magna cum laude
Los Angeles Pierce College Woodland Hills, CA 1984-1985 Recipient of Mildred Powell Nursing scholarship
PROFESSIONAL CERTIFICATIONS, MEMBERSHIPS AND TEAMS
●Current Tennessee Registered Nurse License
●Certified Case manager
●BLS Certificate (past)
●System Performance Improvement Council
●HVMC Hospital Operations Team
●HVMC Physician Clinical Council
●HVMC Patient Family Advisory Council
●System Lean Management representative for HVMC
●System Leader of Radiology Service Line Department Specific team
●Advisory Board Member Allied Health East Tennessee State University
●Member of American Healthcare Radiology Administrators
●Certified Emergency Nurse (Past)
●ACLS, PALS, TNCC certifications (Past)
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