Service Representative Customer

CAROLYN JOSEY

Lakeland, FL *****

863-***-**** - adtz90@r.postjobfree.com

PROFESSIONAL SUMMARY

Marketing CoordinatorCustomer Service Telemarketing Office Administration

"Carolyn is a conscientious, reliable and trustworthy person who is extremely talented in establishing rapport with customers and effectively communicating with them to support our sales personnel. She has excellent computer skills and is detail oriented in her follow-up and record-keeping.” Thomas H. Eleazer, Principal, Florida Leisure Communities

SKILLS

Business Administration Appointment Coordination

WORK HISTORY

11/2020 to 10/2022 Administration Assistant

Killebrew Inc. – Lakeland, FL

On weekly bases made packets for 19 foreman and their crew. On weekly bases went through payroll packets and calculated payroll sheets. Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Restocked supplies and submitted purchase orders to maintain stock levels. Recorded and tracked operational expenses to identify and eliminate wasteful spending.

Support and verified all accounts payable that went out. 01/2001 to 11/2020 Customer Service Representative FLORIDA LEISURE COMMUNITIES – Lakeland, FL

One of Central Florida's leading home builders and community developers for more than 30 years

Recognized both statewide and nationally as one of Florida's finest home builders and developers

Developed customer relationships and scheduled site visits to several Central Florida communities through telephone communications and marketing Initiated or contributed to the majority of homes sales by consistent courteous follow-up and knowledgeable customer support

Managed accurate account and record-keeping in corporate database with exceptional computer and organizational skills

Collaborate with sales team for maximum customer experience and sales. 01/1999 to 01/2001 Aftermarket Sales

LAKELAND AUTOMALL – Lakeland, FL

Met in-person with customers to present after-market products and services Closed sales and followed-up with customers to create long-term relationships Recorded all sales in computer software program.

01/1989 to 01/1999 BARTOW FORD, INC – Bartow, FL

Bartow Ford has been selling and servicing all makes and models of Ford automobiles for 64 years

The 30-acre facility houses a Service Department, Parts Department, Collision Center, Detail Shop, and Rental Center

Began career in customer service with the Parts Department, calling customers to schedule routine service appointments

Promoted to Aftermarket Sales to personally meet with customers to promote the addition of accessories for their new vehicle

Coordinated with sales team for improved communication and sales. EDUCATION

Diploma

Avon Park High School - Avon Park

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