Customer Service Sales

I am a self-motivated and success-driven business manager with 10+ years experience in solution management, sells, and new business development. I am a committed team member and leader who is honest, focused on the big picture, and creates plans while being flexible to changing circumstances to achieve the shared goal. Most of all, I am looking forward to learning new skills and continuing professional growth

BUSINESS DEVELOPMENT MANAGER AND FLEET MANAGER — Pep Boys Auto Fuquay-Varina, NC, April 2022 - Present

Angela Trumbo

Phone 919-***-****

Email *************@*****.***

Address Sanford, NC 27332

Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.Negotiated, prepared and signed contracts with clients.Scheduled promotional activities in accordance with available inventory and staff resources.Developed and implemented favorable pricing structures balancing firm objectives against customer targets.Negotiated and closed long-term agreements with new clients in assigned territory.Compiled product, market and customer data to generate informed sales and profit projections.Applied consultative selling techniques to prospect senior management to close business.Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.Incorporated product changes into marketing messages to drive customer engagement and maximize profits.Collaborated with sales and marketing departments to support business objectives and client acquisition.Created reports and presentations detailing business development activities.Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.Reached out to potential customers via telephone, email and in-person inquiries.Supervised maintenance team and effectively delegated assignments to optimize processes.Developed new branding initiatives and implemented uniform fleet design to increase brand exposure.Prepared for highway patrol investigations by collaborating with various departments and examining potential risks.Executed on-time, under-budget project management on complex issues for senior leadership.Positively interacted with drivers, upper management and shop department, which helped improve overall communication.Managed employee scheduling, payroll and data collection to maximize project outcomes.Provided all drivers with pertinent safety materials regarding rules and regulations.Supervised yearly equipment overhauls to drive improved inventory and increase equipment longevity.Created documents by reviewing data to recommended courses of action for senior decision-making processes.Inspected vehicles and requested maintenance tasks be completed within specific timeframes.Suggested actionable improvements to increase efficiency and reduce expenses.Completed projects by effectively delegating tasks and overseeing employee performance.Streamlined operations to increase productivity and oversaw employees to maximize outcomes.Generated daily reports detailing suggested process improvement initiatives to inform management.Introduced incentivization programs to increase employee performances.Executed design concept and build requirements for several vehicles to align with job requirements.Maintained accurate driver information for delivery scheduling.Inspected and repaired buses to increase longevity and finish projects.Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.Consulted with product development teams to enhance products based on customer interest data.Taught consultative selling techniques to new and existing staff members to build expertise.Performed research to uncover potential target areas, markets and industries.Devised effective marketing, sales and other promotional initiatives.Collaborated with sales and marketing departments to support project rollout.Implemented successful approaches to revitalize underperforming product lines and create new profit-generating enterprises.Scheduled and implemented product promotions in accordance with

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CAREER OBJECTIVE

EXPERIENCE

available inventory and staff resources.Represented company and promoted products at conferences and industry events.Collected data and performed customer needs analysis.Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.Generated new business with marketing initiatives and strategic plans.Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.Researched industry and marketplace trends to develop marketing solutions and enhance business operations.Performed client research and identified opportunities for account growth, account penetration and market expansion.Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth.Reduced expenditures by overseeing equipment acquisition to attain best value and price negotiation.Documented equipment transfers and sales details for accurate record keeping.Trained drivers to manage time effectively, improving overall mileage performance.Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.Identified distributor challenges related to corporate service offerings in order to formulate potential solutions.Worked with existing customers to increase purchases of products and services.Completed and submitted monthly and yearly reports to support executive decision making.

• Developed quotes and proposals for prospective and existing clients.

• Empowered direct reports to build and cultivate network of relationships within assigned market or geographic area.

• Forecasted company sales and made financial adjustments to meet quotas and adhere to budgets.

• Communicated with sales staff regarding company goals and new projects.

• Assisted with sales campaign development and pipeline creation.

• Conducted site visits and sales meetings with clients.

• Developed client-specific strategies aimed at achieving revenue and gross profit.

• Recorded and filed sales reports and invoices in company databases.

• Organized meetings and appointments between clients and company executives.

• Introduced new products and process adjustments according to industry research and market trends.

• Fostered long-term business relationships with clients through meetings and follow-ups.

• Implemented strategies to reduce material waste and cut unnecessary costs.

• Discovered new markets and located future opportunities for business growth.

• Drafted and negotiated contract terms and requirements during business deals.

• Trained newly hired salespeople according to company policies and procedures.

• Utilized networks and leads to contact potential clients and recruit new employees.

• Contacted clients and vendors regarding new business opportunities and future partnerships.

• Promoted new products by developing strong marketing and advertising campaigns.

• Involved sales of manufactured products, services, commodities, real estate and other subjects of sale. Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.

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• Reviewed operational records and reports to project sales and determine profitability.

• Determined price schedules and discount rates.

• Advised dealers and distributors on policies and operating procedures to confirm functional effectiveness of business.

• Monitored customer preferences to determine focus of sales efforts.

• Oversaw regional and local sales managers and staffs.

• Prepared budgets and approved budget expenditures.

• Prepared budgets to approve budget expenditures.

• Advised dealers and distributors on policies and operating procedures to ensure functional effectiveness of business. ARMY TRANSPORTATION MANAGEMENT COORDINATOR — US Department Of Defense Knightdale, NC, June 2014 - Present

Conferred with department heads to plan advertising services and secure information on equipment and customer specifications.

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• Visited franchised dealers to stimulate interest in establishment or expansion of leasing programs.

• Developed sales team through motivation, counseling and product knowledge education.

• Franchised dealers to stimulate interest in establishment and expansion of leasing programs.

• Monitored costs, competition and supply and demand to establish and adjust selling prices.

• Assessed marketing potential of new and existing store locations, considered statistics and expenditures.

• Managed sales team to consistently achieve growth and hit sales targets.

• Represented company at trade association meetings to promote products.

• Resolved customer complaints regarding sales and service.

• Analyzed trends and results to determine annual unit and gross-profit plans.

• Regarded equipment needs and advised customers on types of equipment to purchase.

• Considered statistics and expenditures to assess marketing potential of new and existing store locations. Monitored social media and online sources for industry trendsMaintained excellent attendance record, consistently arriving to work on timeDevoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediatelyDrove operational improvements which resulted in savings and improved profit marginsResolved conflicts and negotiated mutually beneficial agreements between partiesManaged quality assurance program, including on-site evaluations, internal audits and customer surveysSaved

$1,500,000 by implementing cost-saving initiatives that addressed long-standing problems in Afghanistan and Iraq.Requested and coordinated transport capabilities to meet missions.Coordinated and monitored movement of personnel and cargo throughout country.Identified hazardous materials and safely secured or disposed of it.Arranged documentation and reports for follow-up or response to tracer actions.Researched affordable transportation methods and performed safety audits on equipment.Planned and oversaw third-party shipments, managing stakeholder relationships and contracted rates.Documented and inventoried freight, cargo and material shipments of all types.Coordinated driver dispatch to accomplish daily delivery requirements.Resolved maintenance and repair issues for vehicles and equipment.Determined most effective mode and routing of materials to customer locations and company facilities.Provided timely transportation of diverse clients to healthcare facilities.Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols and guidelines.Performed freight processing functions, assisting associates with irregularities in Type freight.Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.Trained new staff on job duties, company policies and safety procedures for rapid onboarding.Led improvement initiatives to advance operational efficiencies and increase revenue.Divided and categorized cargo received and redirected shipments in response to customer requests.Handled day-to-day shipping and receiving overseeing more than Number packages per day.Maintained strict schedules for passengers and cargo.Made public announcements on routes and delays.Prepared forms, required reports, switch lists and train orders daily.Communicated with train dispatchers to obtain and adjust directions.Cut, switched and supervised loading and unloading of railcars.Developed and implemented recruitment plans to maintain full group of performers.Coordinated special events and seasonal performances.Used strong communication skills to direct multiple musicians in rehearsals and performances.Negotiated and directed train and rail cars movement.Performed air brake and electrical connection coupling.Inspected train in motion and stationary to determine proper functionality.Signaled crew members, utilizing hand or flag signals, radio communications and lantern.Operated controls to activate track switches and traffic signals.Kept records of contents and destination of each train car and made arrangements to add or remove cars at proper points on routes.Signaled to engineers regarding train stopping, starting, directional switches or emergencies.Collaborated with engineers to determine maintenance schedules and repairs, plan out-of-service times and coordinate returns to service.Adapted routes and schedules based on weather conditions to prevent delays and alerted supervisors of changes.Received information regarding train or rail problems from dispatchers or from

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GEOSPATIAL ENGINEER — U.S. Department Of State

Knightdale, NC, January 2005 - Present

SERVICE MANAGER — Crown Honda

Durham, NC, September 2021 - April 2022

SERVICE MANAGER — Pep Boys-Manny Moe & Jack

Chapel Hill, NC, March 2015 - September 2021

electronic monitoring devices.Conferred with engineers regarding train routes, timetables and cargoes and discussed alternative routes in response to rail defects or obstructions.Inspected locomotives and rail cars for necessary maintenance before, during and after long routes and for regular maintenance requirements. Surveyed and analyzed terrain to determine optimum equipment placement and useDetermined location and dimensions of objectsDeveloped material fielding plans and integrated logistics support plans for Intelligence and ISR systemsCreated effective maps, charts and other images based on project-specific requirementsAnalyzed still and motion imagery and data to produce Geospatial Intelligence for military operationsDevoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediatelyMaintained excellent attendance record, consistently arriving to work on timeResolved conflicts and negotiated mutually beneficial agreements between partiesMonitored social media and online sources for industry trendsManaged quality assurance program, including on-site evaluations, internal audits and customer surveysTrained and mentored 25 junior Geospatial Imagery analysts in 15 yearsEvaluated brand licensing trends to create forecasting models.

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Followed up with customers during and after installations to verify satisfaction.Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.Guided techs on automotive repair, tool usage and equipment operation.Met with customers to discuss service needs and offer available solutions.Monitored safety compliance to maintain strict standards and protect team members from harm.Evaluated final results to determine quality levels and isolate root causes of any identified faults.Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.Contributed to development, implementation and execution of maintenance programs.Reviewed and studied blueprints to double-check installation and implementation project requirements.Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.Monitored systems to assure increase in power flow and integrated new system components, fixtures and motors.

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Maintained team productivity and quality of service by establishing and maintaining clear benchmarksMet with customers to discuss service needs and develop effective and practical solutionsEfficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issuesGuided techs on automotive repair, tool usage and equipment operationTrained over 20 less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer serviceHired and trained all workers to improve efficiency of department and cultivate productive work atmosphereSet and administered department budgets for expenditures, materials and laborMet with customers to discuss service needs and offer available solutionsInspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessaryTrained 16 less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer serviceMonitored customer feedback to devise business strategies and determine process improvements for better customer experiences.Managed communications during major technology outages, natural disasters, virus outbreaks, frame cloud outages and network device outages.Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.Boosted team performance with enhanced employee evaluation processes.Followed up with customers during and after installations to verify satisfaction.Monitored team performance, adhered to service level

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PARTS MANAGER — Sanford Honda

Sanford, North Carolina, November 2009 - March 2015 MASTER OF SCIENCE (M.S.) IN BUSINESS AND TECHNOLOGY

— Appalachian State University

Boone, NC, Jan 2020

CERTIFICATE

— Equal Opportunity Officer

Fort Bragg, NC, Jan 2016

agreements (SLAs) and provided detailed job training.Set and administered department budgets for expenditures, materials and labor.Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.Guided techs on automotive repair, tool usage and equipment operation.Developed written plans and obtained customer consent to proceed.Met with customers to discuss service needs and develop effective and practical solutions.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.Submitted reports to senior management to aid in business decision-making and planning.Bolstered sales and inventory management by effectively controlling daily parts program activities.Established and optimized schedules to keep coverage and service in line with forecasted demands.Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.Reduced expense spending by securing low- cost inventory for customers to drive increased sales and improve customer loyalty.Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.Generated revenue by driving web sales activity and fostering employee performance to achieve sales goals.Analyzed sales trends to follow demands of customers and in-shop needs.Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

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• Customer Acquisition • SAP

• Instructing • Monitoring

• Speaking • Coordination

• Service-Orientation • Writing

• Problem-Solving • Detail-Oriented

• Google Slides • Adobe Systems Adobe Creative Cloud

• Brand Marketing • Contact Management Softwares

• IBM ODM • Account Acquisition

• Pressure Testing • Credit History Analysis

Oracle Primavera Enterprise Project Portfolio

Management

• • Splunk Enterprise

• Quality Control Analysis • Proposal Creation

• Oracle E-Business Suite Financials • Microsoft SQL Servers

• Microsoft SharePoint • Business Objective Analysis

• Reading Comprehension • Google Analytics

EDUCATION

SKILLS

• Oracle JD Edwards EnterpriseOne • Lead Identification and Generation

• Employee Retention • Market Penetration

• Sales and Marketing • Team Leadership

• Judgment and Decision-Making • Training and Development

• Customer Billing • Revenue Forecasting

• Sales Targeting • Active Listening

• Client Base Retention • Marketing Strategy Development

• Team Collaboration • Coaching and Mentoring

• Time Management • Consultative Selling Techniques

• Territory Management • Aftermarket Sales

• Business Intelligence and Analysis • Critical Thinking

• Learning Strategies • Complex Problem-Solving

• Digital Sales • Systems Analysis

• Operational Records Review • Enterprise Sales

• Client Consultations • Salesforce Software

• Profitability Assessments • Sales Program Coordination

• Customer Complaint Resolution • Microsoft Office

• Process Improvement • Lead Generation

• Bid Request Management • Sales Force Management

• Strategic Partnership • Mergers and Acquisitions

• Shipping and Receiving Oversight • Networking Events

• Advertising Campaigns • Sales Statistics Analysis

• Performance Evaluations • Team Recruiting and Onboarding

• Customer Service • Product Demonstration

• Budgeting and Expenditures • Planning and Coordination

• Teamwork • Business Development

• Business planning • Negotiation

• Strategic Planning • Relationship building

• Department oversight • Sales Goals

• Customer service management • Employee supervision

• Project Management • Contract Management

• Budgeting • Staff Management

• Price Schedules • Customer Trend Analysis

• Operating Procedures and Policies • CRM Platforms

• Sales Presentation • Discount Rate Requirements

• Issue Resolution • Social Perceptiveness

• Management of Financial Resources • Microsoft Exchange

• Microsoft Visual Basic • Operations Analysis

• Converting Leads • Google Sites

• SAP Business Objects • Energy Solutions

• Microsoft Windows • Segment Strategies

• Google Meet • Human Resource Management Software (HRMS)

• Microsoft Dynamics • Providing Feedback

• ERP (Enterprise Resource Planning) Software • Xerox Copiers

• Persuasion • Mathematics

• SAS • MicroStrategy

• McAfee • Facebook

• Tableau

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