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Customer Service Systems Manager

Location:
East Hartford, CT
Posted:
December 12, 2022

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Resume:

CHARLENE REYES

East Hartford, CT · 860-***-****

adtz4i@r.postjobfree.com

Highly motivated with extensive financial skills, ADP support, personnel action documentation, and billing experience. After just two years with current employer, my role as Accounting Supervisor was broadened to include but not limited to Interim Controller, HR function, and I have been able to use my expertise to train other locations across the US, as well. EXPERIENCE

JULY 2019 – PRESENT

HUMAN RESOURCE INFORMATION SYSTEMS MANAGER, FLYING FOOD GROUP

• Manage and maintain ADP systems

• Determine & implement HRIS configuration related to managing employee data including benefits, timekeeping, and payroll information.

• Manage all aspects of HRIS database including security set up of new users, monitoring user transactions, auditing employee information and generating analytical reports.

• Troubleshoot Field HRIS inquires and provide support for HRIS including, but not limited to researching and resolving unexpected results or flaws; performing scheduled activities; coordinating application of system fixes; and recommending methods to meet requirements.

• Provide required training and documentation materials including Standard Operating Procedures & Policies related to all transactions executed within HRIS. Train Field HR as necessary on HRIS via webinars. Assist VPHR & Regional HR Directors in ensuring all HR Personnel are trained in HR Systems.

• Assist Benefits Manager as necessary during annual open enrollment.

• Assist Director of IT in ensuring that the number of HRIS system licenses are determined and accounted for within the budgeting process.

• Assist in the review, testing, and implementation of HRIS system upgrades and system maintenance and support other initiatives that impact HRIS data.

• Recommend cost effective process/customer service improvements and innovative solutions to achieve the organizations initiatives.

• Facilitated migration of HR and timekeeping system to ADP

• Workforce Now and Enhanced Time & Attendance

JANUARY 2013 – 2019

HUMAN RESOURCE SUPERVISOR, FLYING FOOD GROUP

• New Hire administration from beginning to end; application, screening, new hire paperwork, I-9 completion, badging, etc.

• Actively recruit and handle employee relations

• Facilitate all new hire orientations

• Administer and process all benefit-enrollments & 401K including edits, changes, terminations, and cobra

• Process responsibility counseling forms and write-ups in compliance with employee handbook

• Ensure completion of injury and accident report filings for workers comp. and OSHA log MAY 2011 – 2014

2

ACCOUNTING SUPERVISOR-INTERIM CONTROLLER, FLYING FOOD GROUP

• Supervise Accounts Payable, Billing & Accounts Receivable

• Interim Controller with preparing weekly Flash forecast of sales and expenses

• Accurately submit financial predictions for the yearly budget

• Assist with database management

• Serve as subject matter expert for ADP WFN and ADP eTime

• Ensure production hours from Kronos are reconciled and approved

• Handle payroll processing and check distribution

• Supervise front office staff

• Ensure regular updates are entered in Fairs Billing Database (prices, flight master, etc.)

• Audit A/R process to ensure compliance with customer requirements and accuracy

• Provide vendors with check information

• Ensure all short payments for Airline & Fresh Food are investigated and issues or miscalculations are identified

• Submit invoices within 3 calendar days of the end of each customer’s billing cycle

• Resolve and issue a DR/CR adjustment invoice for any customer issues within 3 days of notification

• Cross check billing quantities against boarding bill quantities, determine cause of variance and adjust as necessary

• Collect boarding bills and dispatch sheets daily

• Cross check the boarding bills to the dispatch sheet to ensure accuracy JANUARY 2008 – FEBRUARY 2010

ACCOUNTANT I, HARTFORD STEAM COMPANY

• Processed weekly payroll in an accurate and timely manner for 32 employees

• Created daily journal entries and posted to General Ledger

• Assisted in month-end process

• Reconciled multiple checking accounts

• Processed AR invoices and mailed them on a monthly basis

• Applied cash receipts

• Assisted employees with payroll and benefits inquiries

• Managed all vacation, holiday, and sick time accurately

• Assisted in new software system conversion

SKILLS

• Very familiar with accounting software,

Quickbooks, Oracle, Sage

• Both analytical and technical

• ADP report writing (training, absenteeism)

• Great problem solver

• Bilingual: Spanish

SOFTWARE/PROGRAMS

Microsoft Office, QuickBooks, ADP Workforce Now & Enhanced Time & Attendance, Kronos, MAS90, Sage, IFX, Sabre, Fairs, Traverse, and Oracle

3

EDUCATION

MAY 2013

B.S. – ACCOUNTING, CENTRAL CONNECTICUT STATE UNIVERSITY



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