Data Entry Customer Service
Resume:
KABACUBYA ROSELINE
CONTACT
Address:
Kampala, Uganda
Phone:
Email:
adtz2m@r.postjobfree.com
LANGUAGES
English
Lutoro
Arabic (beginner)
SKILLS
Reporting Skills
Microsoft Office Skills
Professionalism
Problem Solving
Inventory Control
Verbal Communication
Leadership
Written Communication
Interpersonal Skills
Data Entry
Typing
Microsoft applications
REFEREES
Available on request
OBJECTIVE
Am a highly motivated individual with proven leadership skills and numerous fields of experience. I bring with me exceptional interpersonal skills as well as technical and business skills to provide superior customer service. I am currently seeking a challenging role and opportunity with an organization that offers growth and development opportunities.
WORK EXPERIENCE
JULY/2021 – UP TODATE
Company: Air Serv (Uganda)
Project: Humanitarian Flights and World food programme
Position: Cargo Customer Agent
Responsibilities
Expedite and route movement of incoming and outgoing cargo and freight shipments in airline, train, and trucking terminals, and shipping docks
Taking orders from customers and arrange pickup of freight and cargo for delivery to loading platform
Preparing and examining bills of lading to determine shipping charges and tariffs
Distribute cargo related information to all concerned parties
Produce weekly, monthly customer experience related reports
Always ensure full compliance
Maintaining a close coordination between departments and customers by ensuring their shipments are transferred, delivered on time.
Coordinating service recovery to protect customer experience
addressing customer concerns, demonstrating empathy, and resolving challenges on the spot
JUN/2020 - JUN/2021
Company: Acciona Facility Services Middle East (Qatar)
Project: Hamad Medical Corporation
Position: HOUSEKEEPING SUPERVISOR
Responsibilities:
Provide leadership to assigned staff demonstrated through strong organizational skills, and proven ability to coach, train, motivate, schedule, instruct, direct, monitor staff and discipline staff.
Conduct day- to-day housekeeping business in a professional manner, respecting opinions of staff, listening to concerns, responding accordingly, and treating staff, visitors with respect and courtesy.
Perform daily rounds, initiating contact with clients, staff, patients, and others in the workplace.
Perform employee observation reports with staff as well as conducting patient satisfaction surveys.
Ensure compliance of Acciona policies and procedures by meeting and communicating regularly with staff to ensure their awareness.
Assign staff to established work areas or project duties and distributes appropriate project documentation, records, or task sheets.
Respond to requests from the Client to resolve operational problems in a timely manner and follows up on specific concerns as per the escalation protocol.
Allocate equipment to staff and monitors daily equipment use, cleaning and maintenance.
Focus on quality management to ensure both the standards in the contract with the clients are met and maintained.
Perform Quality Audits on a regular basis and follows up with staff on areas where deficiencies found.
Always participate in department safety and infection control programs and responsible for maintaining a safe work environment
Conduct regular staff education and information meetings (toolbox
/ Safety tips) in assigned work areas.
Provide hands-on support when required or during times of outbreaks in units where additional precautions may be required.
Ensure that staff receives proper orientation, initial training, and ongoing education.
Provide coaching, and other disciplinary measures as required.
Resolve any other operational problems arising during the shift through discussions with other supervisors and direction from Operations Manager.
Performs other duties as required.
OCT/2019 - current
Company: Aktor Como Intercity facility management (Qatar)
Project: Doha metro (Red line)
Position: GROUP STATION SUPERVISOR
Responsibilities:
Inspect various stations for faults
Supervise team leaders from different stations
Making weekly and monthly reports of incidents in various stations
Assigning duty allocation to team leaders and general staff
Carrying out briefing tasks about safety awareness.
Assist in accomplishing tasks within a deadline. Supervised employees by inspecting cleaned rooms, running safety meetings, and training international employees.
OCT/2018 – 2019
Company: Aktor Como Intercity facility management (Qatar)
Project: Doha metro (Red line)
Position: TEAM LEADER
Responsibilities:
Carry out controlled/uncontrolled/emergency evacuation of passengers
Respond to passenger enquiries
Greet customers and provide a highly visible and proactive level of customer service and perform shift and emergency duties when required.
Prioritized workload and assigned duties to meet deadlines.
Conducted quality checks to assure tasks were completed correctly.
Improved team working skills by working with fellow employees to complete the tasks at hand.
OCT/2016 – 2018
Company: Mountains of the moon hotel
Project: Hotel
Position: Person in charge
Responsibilities:
Training and supervising the staff
Planning and maintenance work, events and room booking
Handling customer complaints and queries.
Promoting and marketing the business
Greet hotel guest and answer any questions or concerns
Preparing weekly and monthly reports
EDUCATION
Datapro business institute - Diploma in secretarial sciences (2005-2006)
Entebbe pedants’ school - Uganda Certificate of Education (2001-2004)
kyenjojo primary school - Primary leaving examination (1993-2000)
TRAINING ATTENDED
COSHH – DISS 2019
ACIFM-leadership cadre level3– 2019
Institution of occupational safety and health – 2019 (IOSH)
CFM certified facility management – 2020 (CFM)
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