Data Entry Customer Service
Resume:
Damaris Smith
Senior Recruiter
Lithonia, GA ****8
*******@*****.***
Dynamic process oriented professional with 10+years of experience in Office Management and Human Resources. A strong leader with knowledge and ability to identify critical business gaps and create solutions. Significant skills including multi-tasking, organizational, analytical skills, and communicating effectively with cross functional teams. Thrives in deadline-driven environments. Proven track record to effectively achieve business objective and ensure increased market share profitability. Work Experience
Sr. Recruiter/Account Manager
Cruizing Kidz Transportation
August 2010 to Present
• Responsible for recruitment of staff, handling all staff trainings, supervision, motivation, and retention of all employees
• Handle all day to day operations, customer service, account management, development of routes, establish new clients
• Contact customers to resolve any issues with their source data
• Demonstrate effective and professional communication with internal and external clients
• Exhibit and ensure accurate balancing and payment of invoices and receipts
• Demonstrated a solid and thorough understanding of basic bookkeeping concepts and accounting principles
• Exhibited high proficiency in various computer systems, data entry, and accounting methods Admin Assistant
Snelling Communications
2004 to 2010
• Deliver exceptional service receiving and responding to incoming calls from customers
• Assist customers by answering questions and transferring calls to the appropriate department in a professional and efficient manner
• Train and educated new employees on business processes, tools and systems
• Perform routine clerical tasks such as mailing, copying, faxing, filing, and scanning
• Reviewed work orders and accurately input data into the company database Customer Service Rep (Collections)
People Cash Advance
2001 to 2004
• Processed cash applications and handled day to day collections on accounts past due
• Worked in a fast pace environment and handled a high volume of customers daily
• Ensure integrity of all customer files and documentation information/updated customer information as required
• Recommended and sold products and services to meet customers' needs
• Understood the features and benefits of new products and assist with company's marketing and sales initiatives
• Maintain control of all current products (i.e. Prepaid Visa's, Money Orders, and Checks
• Assisted with collecting Past Due, NSF, and Write Offs
• Recognized for maintaining accurate cash controls while performing daily balance customer transactions
Education
AS degree in Business Management
Georgia Perimeter College - Perimeter, Georgia, US Skills
• DATA ENTRY (8 years)
• 45 WPM
• ACCOUNTS PAYABLE
• COLLECTIONS (3 years)
• OPERATIONS (8 years)
• Bookkeeping
• Accounts Receivable
• Account Reconciliation
• Transportation Management
• Analysis Skills
• Recruiting
• HRIS
• Accounting
• Payroll
• Communication skills
• Customer service
• Interviewing
Assessments
Veterinary receptionist skills — Proficient
November 2020
Managing practitioner schedules and maintaining accurate patient records Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills Summary
*Recruiting Collections *Financial Reporting *Accounts Payable/Receivables *Front-Office Operations
*Account Reconciliations *Training *Microsoft Office Suite *QuickBooks
*Customer Inquiries *45 WPM *Data Entry *Scheduling
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