Professional Summary

Skills

Work History

ASHLEY WEBSTER

Decatur, GA 30033 +01-805-***-**** adtz1b@r.postjobfree.com Dedicated Marketing professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Data Entry and Maintenance

Understanding Customer Needs

POS Systems and Ordering Platforms

Issue and Complaint Resolution

Customer Account Management

Report Preparation

Customer Inquiry Response

Social Perceptiveness

Operations Analysis

Service-Orientation

Sep 2022 - Current

Atlanta, Georgia

Customer Service Representative

The Home Depot Inc

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Provided primary customer support to internal and external customers. Updated account information to maintain customer records. Recommended products to customers, thoroughly explaining details. Offered advice and assistance to customers, paying attention to special needs or wants. Answered product and service questions, suggesting other offerings to attract potential customers.

Answered customer telephone calls promptly to avoid on-hold wait times. Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.

Delivered prompt service to prioritize customer needs. Enhanced productivity levels by anticipating needs and delivering outstanding support. Jan 2020 - Sep 2022

Atlanta, GA

OPERATIONS MANAGER/GLOBAL BRAND & MARKETING MANAGER MARRIOTT INTERNATIONAL

Acts as Manager on Duty for Front of House activities at Luxury Hotels to aid in staffing shortages

Maintains customer satisfaction while controlling costs to Hotel Executes Quality Assurance brand programs and conducts compliance audits Assisted the Global Brand Team with Marketing Projects for Brand Positioning. Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow. Prepared annual budgets with controls to prevent overages. Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles. Partnered with vendors and suppliers to effectively manage and budget. Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.

Aug 2022 - Current

Atlanta, Georgia

MARKETING INTERN & BRAND AMBASSADOR

ROOTS DOWN GA

Assists with digital and paid marketing strategies for eco-active start-up in Georgia

Develops partnerships with local brands to cross-promote urban landscaping awareness Prepares innovative content for Brand Ambassador

Program to gain community awareness.

Collaborated with team members to help expand marketing channels. Created proposals and organized pursuit documentation to support marketing staff. Scheduled social media postings to advertise products and generate site traffic. Performed market analysis and researched latest trends. Jan 2018 - Apr 2020

Santa Barbara, California

EXECUTIVE ASSISTANT & MARKETING COORDINATOR

The Ritz-Carlton Hotel Company

Marketing and Public Relations brand expert for the Hotel Maintained all social channels, developed marketing collateral, updated Hotel Website and developed community partnerships

Planned and executed Hotel and Social Media photoshoots for online content Managed Marketing budget for 5 departments and came under budget by 2k monthly Assisted with all customer service complaints escalated to Executive Managers

Prepared notes for all Executive Management meetings. Updated spreadsheets and created presentations to support executives and boost team productivity.

Used advanced software to prepare documents, reports and presentations. Screened calls and emails and responded accordingly to support executive correspondence. Transcribed meeting minutes to support sales, business development and senior management teams.

Supported business and hospitality needs of corporate partners and staff during meetings and company events.

Organized and coordinated conferences and monthly meetings. Created expense reports, budgets and filing systems for management team. Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.

Answered high volume of phone calls and email inquiries. Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president. LEAD PHARMACY TECHNICIAN Jan 2010 - Sep 2022

CVS/PHARMACY

Stocked, labeled and inventoried medication to keep accurate records. Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales. Coordinated verification and filling of more than 450 daily prescriptions in high-volume Retail pharmacy environment.

Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.

Maintained proper drug storage procedures, registries and records for controlled drugs. Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.

Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.

Communicated with prescribers to verify medication dosages, refill authorizations and patient information.

Supervised 4 pharmacy technicians and coordinated day-to-day assignments. Jan 2017 - Jan 2018

DALLAS, Texas

OVERNIGHT MANAGER

The Ritz-Carlton Hotel Company

Responsible for all Hotel, Residential, Food & Beverage and Security Operations in the absence Education

of the Executive Leadership team

Implemented cross-training program to improve guest request fulfillment. Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.

Offered administrative oversight by maintaining routine records and performing variety of clerical work activities related to operations.

Supervised personnel working overnight in all Hotel and Residential areas to support safe operation and maximize productivity efficiencies.

Scheduled staff, planned budget and revised schedule to meet business needs and minimize cost.

Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats. Created nightly shift task lists to assign duties to each employee. Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.

Conducted nightly inventory management procedures to track sales and stock levels. Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations. 05/2025

Tempe, AZ

Marketing

Arizona State University

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