Service Representative Customer

CHINASA OPARA

*****. 832-***-****) ***************@*****..***

QUALIFICATION SUMMARY

Demonstrated passion for ensuring great customer service experience by delivering effective customer service skills daily, ensuring that problems are recognized and solved promptly. Skill Set

I am naturally drawn to teamwork and assisting teams to deliver success. I have an eye for details, am very organized and can solve problems promptly and on time. I communicate effectively, verbally and in writing.

PROFESSIONAL EXPERIENCE

Aetna. Customer service representative (Contract), Tx, Jan 2019- Till Date

• Receiving Incoming telephone, digital, or written inquiries

• Addressing customer needs which may include complex benefit questions, resolving issues, and educating members.

• Recording details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it.

• Advancing unresolved and pending customer grievances.

• Decisions include defined parameters around work expectations, quality standards, priorities, and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

• Documents accounts in a brief and concise manner, indicating resolution or steps needed for resolution. Documented memos should be fully understood by the next person who reviews the account.

• Demonstrates communication skills in a clear, concise, articulated, and professional manner in both verbal and written capacities.

Elevance Health. Medical Receptionist, Tx, April 2017–Dec 2019

• Prepared charts for normal and surgical deliveries.

• Checked patients in and out and processed their paperwork.

• Updated patient demographics and information in the system.

• Collected money due and perform billing related tasks

• Answered and Received Calls

• Scheduled Patients accurately

• Prepared examination room

• Promptly responded to general enquiries from prospective clients and clients through e-mail, telephone, and fax

• Trained and provided back up for other receptionists and medical assistants when

• needed. Performed billing related tasks.

• Demonstrates advanced knowledge of the cycle of a patient guarantor account, which will include hospital and physician charges Growth/Innovation 20%.

• Attends required training sessions and execute skills acquired through training in a proficient manner as evidenced through quality review scores.

• Work effectively to ensure resolution of customer concerns. This includes incorporating feedback and instruction/training into daily routines on an immediate basis.

COMPUTER SKILLS

Microsoft Word, Excel Spreadsheet and PowerPoint, Outlook, e.t.c EDUCATION

High School Diploma

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