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Summerville, SC ***** 843-***-**** adtz0x@r.postjobfree.com

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BRITTANY CLARK

PROFESSIONAL SUMMARY Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

SKILLS

Communication

skills

Detail-Oriented

Team Player

Leadership

Problem Solving

Reliable

Technical Skills

Data Entry

Proficiency in

Microsoft Office /G

Suite

Conflict Resolution

Critical Thinking

Team-Oriented

Courteous Strong

Service Mindset

Active Listening

Adaptability

Establishing and

Maintaining

Customer

Relationships

WORK HISTORY ASSISTANT TEACHER 03/2022 to Current

KinderCare Learning Centers, North Charleston, SC

I worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.

Provided one-on-one and group-based learning support to maintain student progress and development.

Kept students on task with proactive behavior modification and positive reinforcement strategies.

Performed staff monitoring duties such as overseeing recess, lunch, and daily student intake and dismissal.

Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.

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GENERAL ADMINISTRATIVE VIRTUAL ASSISTANT 11/2020 to 09/2022 Freelance

Booked travel accommodations, managed and maintain calendars for appointments, and meetings

Oversaw filing systems, scanned documents to manage electronic information

Respond to emails, chats and phone calls ( inbound and outbound )

Composed, Proofread,edited and distributed letters, memos, and professional business correspondence to employees, and clients

Coordinated general office duties such as organized files, developed spreadsheets, faxed reports, scanned documents, and data entry.

CUSTOMER SERVICE REPRESENTATIVE, 09/2021 to 03/2022 Alorica

Resolve issues affecting customers ordering experiences, inquiries, and account information

Help customers locate, place and complete orders: Confirm delivery of orders and troubleshot missed delivery dates

Follow company quality control guidelines, policies, and procedures during customer interactions

De-escalated problematic customers while maintaining a calm and friendly tone

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

The Cut Barbershop, Charleston, SC- Assistant Manager April 2018- January 2020

Maintain salon sanitation and health standards, including cleaning and disinfecting workstations

Good eyesight to observe a guest’s hair, including close vision, color vision and ability to adjust focus

Providing exceptional customer service and resolving challenges with professionalism

Recruit, hire, train, and handle conflicts and client complaints with ease WINGS LEADER 07/2016 to 05/2017

Wings For Kids, North Charleston, SC

Demonstrated appropriate behavior, listened carefully to others and showed respect for people to promote positive influence for youngsters

Communicated with challenged and troubled children in effort to exact positive impact and influence

Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teacher

Supervised students and maintained security throughout school buildings and on field trips; modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students

Tutored and supported students individually and in groups by reteaching and reviewing lesson concepts.

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CALL CENTER AGENT 09/2015 to 04/2016

Iqor, Capital One

Answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued

Engaging in active listening with callers, confirming or clarifying information, and defusing angry clients, as needed

Utilizing software, databases, scripts, and tools appropriate

Adhering to all company policies and procedures

EDUCATION Trident Technical College, Charleston, SC Associate of Arts, Expected in 06/2024

Claflin University, Orangeburg, SC

Bachelor of Science, Business Administration And Management, 06/2013 62 hours completed

Burke High School, Charleston, SC

High School Diploma, Business Administration North, 06/2008

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