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Alia Mohammed

Business Manager

+***.59.9659595 adtywu@r.postjobfree.com Jeddah, Saudi Arabia Summary

Dear Sir/Madam

My name is Alia Mohammed Amin. I am Daughter of Saudi National . I am living in Jeddah. I completed my B.A ( Bachelor Degree ) from Karachi university.

I am offering my services for vacancies of Management post or which post I'm fit as per my Experiences. I have 19y's Managment experience in different work field in Retail like Product Brand Manager/Area Manager/Store Manager/ Administration & HR Supervisor I am every Hard work woman I like new challenges new Experience.I know 3 languages English Arabic & Urdu. I cant say Im the best; however, I have long and great experiences in different industries which makes my skills as a leader stronger than before. My CV which I attached, has a small story about me; however, there are a lot of skills that I have in my reil life. Skills

Aimed fulfilling duties,Responsibilities Computer Proficiency Decision Making Flexibility MS Outlook Retail Products Knowldge SAP Solar Energy Technician Time Management Working understand CCTV Experience

Feb 2021 - Jul 2021 Business Manager

Land Mark Center point, Al Bahah, Saudi Arabia

The role of a Business Manager is to supervise and lead a company's operations and employees. They perform a range of tasks to ensure company productivity and efficiency including implementing business strategies, evaluating company performances, and supervising employees.

Responsibilities:

Assess and identify new opportunities for growth in current and prospective markets. Establish the company’s goals and objectives. Recruit and train new employees. Perform regular employee evaluations to determine areas of improvement. Design business strategies and plans to meet the company goals. Make sure that the company has sufficient resources such as personnel, material, and equipment. Develop a comprehensive company budget and perform periodic budget analyses. Ensure all company activities adhere to legal guidelines and policies. Assess overall company performance.

Aug 2020 - Feb 2021 HR Supervisor

Universal coils & Heat Exchangers Industries, Jeddah, Saudi Arabia HR Supervisor

Good speed of learning, work under pressure, good dealing with people of different races, work of employee contracts - knowledge of the regulations and laws of the labor office - knowledge of the use of the social insurance system (GOSI) with all cases - knowledge of the use of the application of the Chamber of Commerce - Page 2 of 4

knowledge of the use of the Muqeem System - knowledge of the how to link the Health Insurance for all employees.

Support the development and implementation of HR initiatives and systems Provide counseling on policies and procedures

Be actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process

Create and implement effective onboarding plans

Develop training and development programs

Assist in performance management processes

Support the management of disciplinary and grievance issues Maintain employee records (attendance, EEO data etc.) according to policy and legal requirements

Review employment and working conditions to ensure legal compliance ETC...

Jan 2020 - Jun 2020 Product Manager

Al Shaya, Jeddah, Saudi Arabia

Performed initial client assessment and analysis to begin research process. Supported Chief Operating Officer with daily operational functions. Implemented marketing strategies which resulted in 12% growth of customer base.

Improved company customer service rating .

Implemented new team onboarding program, reducing training time from 4 weeks to 2.

Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Researched and updated all required materials needed for firm and partners. Supported teams in improving operations and resolving issues to deliver top- notch customer service.

Managed team of ( 8 to 12 ) employees, overseeing the hiring, training, and professional growth of employees.

Analysed departmental documents for appropriate distribution and filing. Obtained documents, clearances, certificates and approvals from local, state and federal agencies.

( left becouse of Covid-19)

Sep 2015 - Sep 2019 Store Manager

Al Futtaim Group, Jeddah, Saudi Arabia

Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Analysed departmental documents for appropriate distribution and filing. Supported Chief Operating Officer with daily operational functions. Researched and updated all required materials needed for firm and partners. Initiated two key partnerships which resulted in 54% revenue growth. Obtained documents, clearances, certificates, and approvals from local, state and federal agencies.

Developed new process for employee evaluation which resulted in marked performance improvements.

Monitored multiple databases to keep track of Store inventory. Managed team of ( 12 to 20 ) employees, overseeing the hiring, training, and professional growth of employees & Area Manager.

Improved company customer service rating by 100%.

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Worked directly with [departments, clients, management] to achieve 100% Result.

Implemented new team onboarding programmed, reducing training time from 4 weeks to 2.

Working on the shop floor, they are in constant contact with their customers and staff.

Dealing with customer queries and complaints Inventory, in- & out-bound stock movements, Sales, Return, Exchange, Store Maintenance. Sep 2012 - Sep 2015 Area Manager

Arab Fashion Retail Arab Fashion Nishat lelen, Jeddah, Saudi Arabia Negotiated pricing with distributors and customers to optimise cost savings. Support the store management teams by ensuring there are fully trained and competent users on store operating systems.

(SAP, ECC.6, Retail Pro) to avoid discrepancies and risk to the business. Ensure all stock takes and physical inventory counts are carried out as per the defined process and or standard operating procedure and posting of stock count and physical inventory results whilst assisting stores with any investigation.

Regular training sessions and updates on standard operating procedures and policies to include all new employees.

Monitor all locations to ensure efficient archiving practices in line with Group Internal Audit requirements.

Develop store procedures in conjunction with the store teams, regional office and Retail Compliance Manager and ensure smooth implementation and compliance checks.

Assist the store management and administration teams to ensure all till discrepancies are thoroughly investigated, recorded, analyzed and reported to the General Manager for further action in case of any dispute. Review all store internal audit reports and implement necessary corrective action required.

Work alongside the Retail IT Manager and STS team to identify and develop suitable store related processes to enhance operational efficiencies and to meet customer expectations.

Responsibility for the maintenance and development of system processes relating to store operating systems (SAP, ECC.6 and Retail Pro). Trained in negotiations and time management.

Hired and trained all sales staff for new store location. Jul 2009 - Sep 2012 Store Manager

Arab Fashion Retail Arab Fashion Nishat lelen, Jeddah, Saudi Arabia Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Analysed departmental documents for appropriate distribution and filing. Supported Chief Operating Officer with daily operational functions. Researched and updated all required materials needed for firm and partners. Initiated two key partnerships which resulted in 54% revenue growth. Obtained documents, clearances, certificates, and approvals from local, state and federal agencies.

Developed new process for employee evaluation which resulted in marked performance improvements.

Monitored multiple databases to keep track of Store inventory. Managed team of ( 12 to 20 ) employees, overseeing the hiring, training, and professional growth of employees & Area Manager.

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Improved company customer service rating by 100%.

Worked directly with [departments, clients, management] to achieve 100% Result.

Implemented new team onboarding programmed, reducing training time from 4 weeks to 2.

Working on the shop floor, they are in constant contact with their customers and staff.

Dealing with customer queries and complaints Inventory, in- & out-bound stock movements, Sales, Return, Exchange, Store Maintenance. Feb 2001 - Jul 2009 Teacher & Administration

Seral Hadaya International School Jeddah, Jeddah, Saudi Arabia

• Sourced supplies to fill gaps in student activities.

• Chaperoned field trips to maintain safety and encourage learning.

• Stayed abreast of changes to school and district policies as well as new trends in education by attending professional development courses and in-service training sessions.

• Taught students subject-specific material, learning strategies and social and citizenship skills.

• Implemented improvements to better the behaviours of the class and individual students.

• Built positive relationships with parents to involve them in the educational process.

• Kept classroom clean, organized, and safe for students and visitors.

• Organized classroom supplies and decorated walls to create fun, nurturing settings and meet learning needs.

• Supported Chief Operating Officer with daily operational functions.

• Researched and updated all required materials needed for firm and partners.

Education

2002 Karachi University

Bachelors in Arts, Karachi University

Fine Arts

Grade: B

Languages

Urdu

Expert

Arabic

Intermediate

English

Intermediate

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