Data Entry Customer Service

Elizabeth Fleenor *******@*****.***

Bristol, TN *7620 423-***-****

SUMMARY OF QUALIFICATIONS

Certified Pharmacy Technician who is outgoing, results-oriented, and motivated with 20+ years of experience working in pharmacy settings. Dedicated performance and loyalty in following orders with outstanding knowledge of strict regulations related to pharmaceuticals. Additionally, skilled as a Care Provider – assisting with the care of patients from all age groups. Effective skills in listening, speaking, and writing while being capable of communicating with all levels, including: administration, support staff, and management to achieve goals. Communicate clearly and effectively with diverse populations in both written and verbal formats.

• Pharmacy Technician

• PTCB

• Prior Authorization

• Inventory Management

• Insurance Billing

• Customer Service

• Data Entry

• Injections / Vital Signs

• Patient Care

• Problem Solving – Proven ability to troubleshoot and develop both creative and innovative solutions to challenges. Successfully manages change for improved performance and greater team efficiency.

• Effective Communication Skills – Proficient in promoting confidence and maintaining long-term relationships while successfully interfacing with people from diverse backgrounds and cultures.

• Work Ethic and Professionalism – Solid professional standards and excellent record of dependability. Maintains a clear focus on achieving bottom-line results while always providing attention to detail. PROFESSIONAL EXPERIENCE

Walmart Bristol, TN

Pharmacy Technician February 1995 – Present

• Responsibilities include: filling medications, managing customer service, handling insurance billing, providing prior authorizations, processing prescriptions, calling doctor’s office for medicine refills, etc.

• Assist in promoting communication and distributing order information throughout the pharmacy.

• Expertly and quickly navigate pharmacy input software to type prescriptions and prescription labels. Private Duty In-Home Care Bristol, TN

Senior Care Provider February 2014 – Present

• Lead in assessing conditions and implementing proper interventions as a Private Duty – Senior Care Provider, working in medication management and providing a wide variety of medical care for patients of all ages.

• Maximize the use of the proper healthcare process to assess and diagnose individual patient status or needs. Messimer Chiropractic Office Bristol, TN

Medical Receptionist / Front Desk Coordinator November 2001 – March 2003

• Provided leadership in managing insurance billing and assisting with patients, payments, and appointments.

• Setup patient charts and assisted patients with medical forms. Collected co-payments and deductibles. Tri Cities Bank Johnson City, TN

Teller II June 1999 – April 2001

• Drove new service efforts in the branch to identify and implement a positive overall client experience.

• Referred bank products while achieving goals through daily sales activities and branch sales promotions. EDUCATION

Hartnell Junior College – Nursing/Business in Nursing October 1981 – June 1983 CERTIFICATIONS / LICENSURE

National Pharmacy Technician Certification (PTCB), Certified Pharmacy Technician, CNA

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