Betty Christmas

Raleigh, NC *****

adtyvo@r.postjobfree.com

+1-919-***-****

I have 20 plus years of excellent customer service skills and 14 years of mortgage and bankruptcy processing. Very good listener and easy to get along. Also I am a very hard worker. And fully vaccinated.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Warehouse Associate

FedEx Ground - Raleigh, NC

August 2020 to Present

• Loading and unloading packages onto and off of vehicles

• Using computers to track packages

• Monitoring packages while they are being transported

• Making sure that packages are properly labelled

• Checking that packages arrive safely at their destination

• Providing customer service

• Handling packages when they are damaged or lost

• Working with hazardous materials

• Operating heavy machinery

• Picking up and delivering packages

• Perform other duties as assigned

E-Procurement Technician

North Carolina Health and Human Services - Raleigh, NC June 2020 to August 2022

Verify and process state government invoices, problem solve, research any issues they may have with items purchased, purchased items, reached out to vendors regarding getting their invoices paid. Last put not the least I provide excellent customer service to internal and external employees and vendors. Invoicing Specialist

RediCarpet

January 2019 to May 2022

• Process customer invoices daily

• Maintain customer invoice files

• Resolve invoicing discrepancies

• Generate corrected invoices when necessary

• Issue credits for corrected invoices and returned materials

• Keep track of all invoicing activity

• Process charge-backs for labor discrepancies

• Process warranty work orders

• Support the Customer Service Center team to fulfill team goals

• Assist with various tasks as requested by supervisor Card finisher

Millennium Print Group - Morrisville, NC

June 2019 to March 2020

Assisting pressman with printing jobs, putting pokemon packages together. Client Service Representative III

Appraisal Nation - North Carolina

May 2018 to June 2019

Worked as a liaison between the appraiser and the lender, brokers and potential home buyers, answered in bound calls and made out bound calls regarding the home inspection appointment. Research Remediation Associate

Wells Faro Home Mortgage - Raleigh, NC

April 2007 to May 2016

Worked a total of 5 jobs while there, research Remediation Associates, loan documentation Specialists, pcr exception specialists, loss mitigation specialists and a bankruptcy 3 Specialists. I received a quality star award for this also while I was there.

Education

High school or equivalent

Athens Drive High School - Raleigh, NC

August 1983 to June 1985

High school or equivalent

Skills

• Microsoft Office (10+ years)

• Excel (10+ years)

• 10 Key Calculator (10+ years)

• SharePoint (8 years)

• Bankruptcy Proccessing (7 years)

• Pivot (3 years)

• Mortgage Servicing (8 years)

• Type 45 plus words per minute (10+ years)

• Excellent communication skills (10+ years)

• Microsoft Word (10+ years)

• Underwriting

• Fair Housing Regulations

• Escrow

• Computer Networking

• Escrow

• Fair Housing Regulations

• Underwriting

• Banking

• Credit Analysis

• CRM Software

• Loan Origination

• Business Development

• Negotiation

• Risk Management

• Loan Officer Experience

• Account Management

• Research

• Time management

• Loan processing

• Typing

• Document management systems

• Document management systems

• Contracts

• Analysis skills

• Documentation review

• Document Management

• Business Analysis

• Purchasing

• Google Docs

• SAP (4 years)

• Mentoring

• Microsoft Excel

• Data entry

• Customer support

• Interviewing

• Windows

• Pricing

• Multi-line phone systems

• Medicare

• Customer service

• Customer service

• Conflict management

• Payroll

• Data collection

• ADP

• Microsoft Access

• Databases

• Accounts receivable

• Cash application

• Administrative Experience

• Management

• Financial Services

Awards

Loss Mitigation Specialist

October 2010

Quality Star Award

Certifications and Licenses

NMLS

Assessments

Work Style: Conscientiousness — Highly Proficient

February 2020

Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

September 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Customer service fit — Expert

March 2021

Measures the traits that are important for success for customer service roles Full results: Expert

Work style: Professionalism — Proficient

September 2021

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient

Remote fit — Highly Proficient

June 2021

Measures the traits that are important for successful remote workers Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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