Samiyah Laguins

Phone: 215-***-****

Email: adtyvh@r.postjobfree.com

Education

July 2022 to Sept 2022 TESTPRO, Certified QA Software Engineer

April 2022 to July 2022 NUCAMP Web Development Fundamentals

Mar 2005 to May 2005 Thomson High School High School Diploma

Work Experience

Health Assistant, Accolade, 9/2020 – 10/2022

Delivery of exceptional customer advocacy, by Investigate claims and bills, creating task to solve members issues, and organize then by scheduling deadlines based on priorities and urgent needs. Ensuring members provider is in compliant to initiating the required Pre-cert/ Prior authorizations. Collaborating with a team of Registered and Behavioral health nurses, report issues to contents team to fix spelling error or missing benefits information. Discuss claims issues, coverages and benefits with Accolade Claims specialty department, team, Health Plans, Drug plans Employers and Doctors Specialist.

Receiver /Warehouse associate, Amazon, 9/2018 -9/2020

Receive shipments and sign paperwork upon receipt, Unload products from incoming trucks. Inspect contents for Quality and expiration dates. Assist in inventory control by verify products according to order and invoices. Label deliveries and allocate them to their designated place and stocking.

Dental Assistant, Greater Philadelphia Health Action, Inc, 6/2017 -1/2018

Answer phones, checking patients in, scheduling appointments, calling to confirm appointments, verifying patient's insurance, faxing, and filing.

Scheduler/Ride Assist Representative, LogistiCare, 01/2016 – 06/2017

Received heavy inbound calls to assist members requesting a reservation for appointments, outbound calls for where is my ride transportation inquiries, schedule, modify and cancel reservations as requested. Ensure accurate trip data input obtain and document details of any complaints filed and connected customers to designated departments.

Customer Care Specialist, Ambit Energy, 01/2012 -01/2014

Received incoming calls from residents and businesses to enroll, educate customers about their billing, and investigate the status of power connection. Take payments. Speak with the new hires to provide motivation speaking to empower them to work in excellence for customer satisfaction.

Mortgage Specialist, Bank of America, 09/2011- 01/2012

Assisting homeowners through service and selling products, escrow analysis, conference calls updating insurance, faxing, and mailing documents, process payments, investigate/resolve issues and tracks servicing requests and follow up calls in a contact center environment

Experian, Customer Sales Representative, 09/2009 – 09/2011

Retaining current customers educate, selling three bureau credit reports and process enrollments, analyze customer accounts, and determine appropriate resolution for resolving problems or technical issues and supervising call center floor.

Reference available upon request

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