Customer Service Representative
Resume:
Elk Grove, CA *****
Carlene Deguilmo
Objective
Seeking employment to best utilize my superior customer service skills.
Experience
**/*/**** – 5/31/2012
County of Santa Clara
San Jose, CA
Pharmacy Technician, Valley Medical Center
Preparing prescriptions for dispensing as prescribed by the pharmacist by reviewing, counting, pouring, weighing and at times mixing medication.
Verifying data on the prescription for accuracy.
Processing insurance claims including initiating drug and treatment authorization requests to health insurance companies.
Adherence to infectious control policies and protocols.
Performing general clerical duties: answering phones, filing, inventory, operating a cash register, processing payments by cash, check or ATM.
Maintaining professional level of customer service in a very high stress environment, yet maintaining a courteous and non-confrontational demeanor at all times including when dealing with combative patients.
Careful attention to detail and accuracy.
Adherence to infectious control policies and protocols.
12/5/1995 – 11/30/2006
Walgreens Pharmacy
San Jose, CA
Pharmacy Technician, CPhT
Assisting pharmacists by greeting patients and customers by phone and in person, answering questions and requests, referring medication and interaction inquiries to the pharmacist on duty.
Responsible for maintenance of inventory of pharmaceutical stock, anticipating needed medications and supplies, placing expedited orders, verifying shipment receipt, removing outdated drugs from circulation.
Training of new pharmacy technicians and intern pharmacists in Walgreen’s pharmacy protocol, rules and regulations. Familiarize new staff with computer systems, inventory location, phones and cashiering responsibilities.
Verified data on the prescription for accuracy.
Adherence to infectious control policies and protocols.
Maintenance of rotating monthly schedule for staff pharmacy technicians and staff pharmacists to ensure coverage for all shifts.
Performing all closing procedures of registers at the shift end.
Education
20 Units
San Jose State University
San Jose, CA
60 Units
Evergreen Valley College
San Jose, CA
References
References are available on request.
Contact this candidate