NWAMARA, NNADOZIE CHUKWUKADIBIA

** ********* ****** **********

Surulere Lagos.

Tel: 080********

Email: adtytb@r.postjobfree.com

CAREER OBJECTIVE

I am a strong-willed person that always think possibilities and improvements. Harnessing and leveraging on hard and soft skills to bring value to a business environment. PERSONAL PROFILE

A person of very good interpersonal skills, able to take and give instructions, meet stipulated deadlines, willing to take up new challenges, a good team player and ability to multitask. PROFESSIONAL ACHIEVEMENT

I participated as a team member in the implementation of the bank core application, Flexcube Upgrade. I was also instrumental to the development of a straight through portal used by the bank for its interactions with Law Enforcement Agents. Also as a Compliance officer, I have safeguarding the Bank against losses arising from financial, operational, reputational, legal and regulatory risks. I am also managing clients in banking business relations and meeting my expectations. PERSONAL DATA:

Date of Birth: June 17, 1978

Marital Status: Married

Sex: Male

Place of Birth: Lagos (Mushin)

State of Origin: Abia State

L.G.A: Umuahia South

Religion: Christianity

Nationality: Nigerian

EDUCATIONAL BACKGROUND:

MBA LAUTECH, Ogbomosho, Oyo State 2013-2015

University of Nigeria Nsukka, Enugu State 1998-2004 Government College Lagos Eric Moore Surulere, Lagos 1990-1996 Fountain Nursery and Primary School Adelabu Surulere, Lagos 1983-1989 CERTIFICATE OBTAINED WITH DATES:

Member Charted Institute of Loan & Risk Management of Nigeria 2019 N.Y.S.C 2005/2006

(B.Eng) Electronic Engineering 2004

Senior Secondary School Certificate 1996

WORKING EXPERIENCE:

ACCESS BANK PLC April 2021 to date

Retail Banking Division

Client Service Manager (Adeniran Ogunsanya Branch Surulere Lagos) 1. Customer relationship and business development

2. Prospecting new customers and businesses

3. Provide Customer Care experience for customers

4. Meeting targets in all set deliverables.

ACCESS BANK PLC September 2020 to April 2021

Retail Banking Division

Client Service Manager (Bariga Akoka Mini, Lagos)

1. Customer relationship and business development

2. Prospecting new customers and businesses

3. Provide Customer Care experience for customers

4. Meeting targets in all set deliverables.

ACCESS BANK PLC April 2019 to August 2020

Retail Banking Division

Client Service Manager (Iddo Branch, Iddo)

1. Customer relationship and business development

2. Prospecting new customers and businesses

3. Provide Customer Care experience for customers

4. Meeting targets in all set deliverables.

Diamond Bank Plc 2007-2019

Branch Operations 2007-2010

Job Functions:

Front Desk Teller (payment and deposit of cash and cheques)

Marchant (Bulk) Teller (payment and deposit of cash and cheques)

Utility Teller

ATM custodian

Western Union Front Line Agent

ATM GL reconciliation

Cash movement

ATM monitoring

Customer Service Desk

1. Overall customer service delivery and enquiry handling in the branch. 2. Cross-selling bank products/channels to existing customers 3. Migrating customers to the remote channels through online activation, mobile banking, e-statements and ATM usage.

4. Managing Administrative files / Cabinet and ensuring compliance with customer- signed instructions and requests.

5. Selling various bank products to prospective customers and encouraging referrals. 6. Maintenance of operating instruction, MIS (management information system), signature and images, stop cheque instructions, standing instructions on customers account and account opening.

7. Training and PowerPoint presentations

Head Office Operations 2010-2016

Centralized Customer Service

Data Input Staff

1. Input data for customers’ information and update 2. Creation on Mobile and Online Banking application for customers 3. Reset and deletion of the virtual products of customers 4. Signature and Photo for mandate maintenance task 5. Mobile and Online Banking task

6. Customer update task

7. Maintenance of operating instruction, MIS (management information system), signature and images, stop cheque instructions, standing instructions on customers account.

Data Input Supervisor and Service Quality Officer 1. Supervision of subordinates

2. Data authorization

3. Data audit and monitoring

4. Data analysis (spread sheet) and presentation

5. Report writing and presentation

6. BVN maintenance task

7. Data review and exception notification and regularization 8. Ensuring that all data inputted are correct

Compliance Division 2016-2019

Regional Compliance Officer

1. Carry out spot check on the CDD/KYC status of customers in the branches and ensure adequate KYC and Due Diligence on accounts opened in the branches in the zone. 2. Review all Western Union Money transfer and MoneyGram transactions weekly using the voyager for purposes of identifying suspicious transactions and ensure report of such reviews reach the Head Financial Crime Compliance unit before close of business. 3. Carry out daily review of alerts on suspicious activities generated from the AML Software. Alerts to be cleared and where transaction qualifies as STR, account and transaction should be reported to Head Financial Crimes Compliance.

4. Ensure that all suspicious transactions are reported to the Head, Financial Crimes Compliance unit as soon as they are identified in the zone. 5. Provide compliance training on relevant areas, as needed and ensure that every staff in the zone is aware of Money Laundering issues as well as how and when to report suspicious activities in customers’ accounts

6. Liaise with Law Enforcement Agents in the zone and Regulators during regulatory visit to the branches in the zone. Ensure that requests are attended to within 72 hours and for requests that cannot be attended to within this timeframe, a hold letter will be sent to LEA. Also tender documents in court for court related cases.

7. Complete investigations of potential compliance issues, at the direction of the Chief Compliance Officer

8. Monitor implementation of any corrective actions resulting from compliance audits conducted by Regulators.

NYSC

Pegba Community Secondary School,

Ogbere – Idi Osan, by Musilim Area

Oluyole Local Govt Ibadan 2005-2006

Oyo State

Job Functions:

Teaching (Mathematics, Introductory Technology and Integrated Science) NAC Computers Services, 3 Obollo Road Nsukka 1999-2005 Job Functions:

Manager / Supervisor

Word processing and type setting

Graphic design (use of Corel draw and Power-point)

Computer training for students on system applications and accessories

System installation and procurement

System maintenance

Exxon Mobil Oil, Mobil House Victoria Island Lagos (Industrial Attachee) 2003

(GIS UNIT)

Job Functions:

System maintenance and Installation

IT Help Desk

System procurement

TRAINING, SEMINARS AND CERTIFICATIONS

Designated Compliance Professional, Compliance Institute of Nigeria

AML & CFT training

Microsoft Excel

Safety and First Aid Training

Enterprise Design Thinking Practitioner by IBM

HOBBIES:

Hanging out for relaxation and meeting people

Watch movies (action, thriller and comedy)

Reading news Nigeria Politics

Driving

Travelling

REFEREES:

Rev Vincent Ikeku Ikenna Nwegbu

National Presbyter, Itire Province TEAM LEAD, REGULATORY ENQUIRY Church of God Mission, Intl Access Bank Plc, Head Office Lagos adtytb@r.postjobfree.com adtytb@r.postjobfree.com 081******** +234**********

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